Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34718 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2018 — Rated 9 out of 10 by T.S. Zerorez Los Angeles
What do you like about our products and services?

Eduarardo was prompt and did a great job!

Report a concern   June 14, 2018 — Rated 10 out of 10 by B.M. Zerorez Los Angeles
What do you like about our products and services?

Professional, prompt and REALLY thorough cleaning!

Report a concern   June 14, 2018 — Rated 10 out of 10 by Terri Mclean Zerorez Los Angeles
What do you like about our products and services?

very professional and clean. carpets look great!

Report a concern   June 14, 2018 — Rated 10 out of 10 by K.O. Zerorez Los Angeles
What do you like about our products and services?

Your technician is professional and on time. The service is terrific, my carpets look like new. It was very easy to schedule an appointment online. What's not to like?

Report a concern   June 14, 2018 — Rated 10 out of 10 by K.W.P. Zerorez Los Angeles
What do you like about our products and services?

Everything gets clean and no chemicals.

Report a concern   June 14, 2018 — Rated 10 out of 10 by David Wasmund Zerorez Los Angeles
What do you like about our products and services?

Always satisfied with the carpet cleaning service we receive. Sal the technician was excellent.
Very pleased with the end result.

Report a concern   June 14, 2018 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

Everything

Report a concern   June 14, 2018 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

Your product really works. The carpets really come beautifully clean and look like new.

Report a concern   June 14, 2018 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Zerorez was able to remove stains that home carpet cleaner could not.

Report a concern   June 13, 2018 — Rated 10 out of 10 by K.P. Zerorez Los Angeles
What do you like about our products and services?

I will never anyone but Zerorez. Richard was fantastic! He was on time, called ahead, professional,polite and did an amazing job. Big thanks.

Report a concern   June 13, 2018 — Rated 10 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

Courteous, efficient technician.

Report a concern   June 13, 2018 — Rated 10 out of 10 by C.D. Zerorez Los Angeles
What do you like about our products and services?

Livingston did a great job!

Report a concern   June 13, 2018 — Rated 10 out of 10 by Bret Good Zerorez Los Angeles
What do you like about our products and services?

Best cleaning and customer service out there!

Report a concern   June 13, 2018 — Rated 10 out of 10 by M.S. Zerorez Los Angeles
What do you like about our products and services?

Cleans carpet very well, better than I anticipated
Polite/friendly worker
Punctual
Fair pricing

Report a concern   June 13, 2018 — Rated 10 out of 10 by Rachel Walsh Zerorez Los Angeles
What do you like about our products and services?

Our technician was superb! He was friendly, clean, professional, and fast. Our carpets look amazing!!! The whole experience was headache free!! We will definitely be using zerorez every time we need our floors professionally cleaned. Thank you!!!

Report a concern   June 13, 2018 — Rated 10 out of 10 by S.G. Zerorez Los Angeles
What do you like about our products and services?

Attention to detail, good results.

Report a concern   June 13, 2018 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

Jorge Martinez was my technician, he was on time and did an excellent job. Would highly recommend your services.

Report a concern   June 13, 2018 — Rated 10 out of 10 by Elizabeth Fillhart Zerorez Los Angeles
What do you like about our products and services?

In our house it's white carpet vs. three dogs and two teenagers. The technician totally rejuvenated our carpet. It is white again and feels and looks fantastic!

Report a concern   June 13, 2018 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

Quality of service.

Report a concern   June 13, 2018 — Rated 10 out of 10 by K.A. Zerorez Los Angeles
What do you like about our products and services?

All technicians have been outstanding. Friendly, polite, and very thorough

Report a concern   June 13, 2018 — Rated 10 out of 10 by Mike McDonald Zerorez Los Angeles
What do you like about our products and services?

I have used your services several times over the last 5 years. The reason I keep coming back is your service is way beyond what you get with other companies like yours. Your product cleans the carpets and make them look new again without the harsh chemicals. Your people are the best, they call ahead of time to confirm the appointment and show up on time. They are quick and take special care to not damage any of the walls and furniture. I never hesitate to call Zerorez when I need my carpets cleaned.

Report a concern   June 13, 2018 — Rated 10 out of 10 by E.S. Zerorez Los Angeles
What do you like about our products and services?

The professional services and excellent results.

Report a concern   June 13, 2018 — Rated 10 out of 10 by Frank & Jeanette Boyd Zerorez Los Angeles
What do you like about our products and services?

Our technician was professional, informative and did a great job. He went over and above the the pay for 3 rooms get the 4th free. I was very impressed and because of this I will definitely use Zerorez again. My carpet looks great.

Report a concern   June 13, 2018 — Rated 10 out of 10 by N.D. Zerorez Los Angeles
What do you like about our products and services?

Professional and excellent customer service.

Report a concern   June 12, 2018 — Rated 10 out of 10 by R.V. Zerorez Los Angeles
What do you like about our products and services?

Carpet and furniture clean and fresh smelling.

Report a concern   June 12, 2018 — Rated 0 out of 10 by D.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The worst was the scheduling.. I was scheduled for a 10-12 window on both Fridays, the 1st and the 8th. I broke it up in 2 Fridays because it was a lot of work. Cleaning and polishing my marble bathroom, my granite kitchen, cleaning 2 small chairs, 2 ottomans, and one love seat, as well as patio furniture. Cleaning 3 bedrooms, one stairway and one 8x10 wool rug. Two throw rugs were taken back to the warehouse for cleaning. Also some caulking in master bath, kitchen and upstairs bath. All to the tune of $1635. On the first Friday the two people showed up around 12:30. The short story is, the senior guy left as it turns out to go get the caulking that he didn't bring. Said he would be gone 20 min. After an hour, I called and he said he is on his way -- maybe about 20 min. I told him that it was too late, that we need to use the kitchen. To come back and finish the following Friday. So, that night I had about 1 and one half hour's worth of cleaning due to all the mess that was made. My floors weren't protected by the plastic booties and the blankets weren't enough. Not just the floors. There was hair everywhere due to the counters being cleaned and polished. So, the lead man told me to see if everything was to my liking and that if I had any problem, he would remedy it the next visit. The patio furniture wasn't good enough. The lead person had to take it back to the warehouse to clean. Also the small chairs needed the arms done because they weren't done. I needed further work done in the master bathroom. Some tile was cleaned but not polished and there was still water stains, etc. Back to scheduling: Friday, the 8th, the man was due to come between 10-12; he came at 2:45. That is because the scheduler bumped me. I had made that appointment about a month earlier!! And worse is, the scheduler/office didn't tell me of the bump. I had a periodontal appt. (unexpected) at 11 am, and cut it short (no biopsy) because I wanted to be there when "they" showed up. (my husband was home). Well, they didn't show up until 2:45 p.m. So the office doesn't honor their client's time at all. I was livid!! Short story the man worked until 9 p.m., wasn't finished and said he needed to go (I totally understood, poor guy). He worked very hard. Said he would come back on Monday which he did and completed everything. However, two of the 3 caulking jobs had the wrong color caulking -- he didn't offer to get the right colors -- and I was too worn out from everything, that I've let it go. He knew they were the wrong colors. I will get the right color of caulking and have somebody else do it. From now on, I will go on Angie's List and get a person to do this type of work who is the business owner. These kinds of things wouldn't have happened.

Report a concern   June 12, 2018 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

The quality of the cleaning, the courtesy and professionalism of Eduardo, the technician who cleans my carpets. He always arrives on the early side of the 2 hour window, and calls 30 minutes before arriving.

Report a concern   June 12, 2018 — Rated 10 out of 10 by A.W. Zerorez Los Angeles
What do you like about our products and services?

We are very pleased with your services and Richard your technician!!!

Report a concern   June 12, 2018 — Rated 9 out of 10 by A.K. Zerorez Los Angeles
What do you like about our products and services?

My carpets seem to stay cleaner for a longer period of time due to the zero residue cleaning process.

Report a concern   June 12, 2018 — Rated 10 out of 10 by Layla Buchanan Zerorez Los Angeles
What do you like about our products and services?

The technician was timely, explained the process and did a great job. Additionally, he was friendly, professional and worked really hard to get my very dirty carpet spotless.


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