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based on 34855 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You provide excellent service. My carpets were thoroughly cleaned. A professional and courteous staff!
I appreciate the professional service and attention to the detail that their service agents provide.
I have used Zerorez for years and I am always amazed at their results, with or without pets in residence! Service is always prompt and efficient!
...very efficient and professional
The results are always very good. The carpets stay cleaner much longer than with other carpet cleaning methods. The techs are knowable, friendly and always on time.
Nice and clean without all the chemicals
Stains don’t usually reappear. Technicians are good, efficient workers. Do NOT like the “water” surcharge.
On time. We'll done.
Great service and excellent work. JOB WELL DONE!!!
On time. Excellent results
Do thorough job
The tech was friendly and thorough. He came worked carefully and quickly. This was our first time to use Zerorez and it was a positive experience.
Great service, Jared was courteous, friendly and did an excellent job. I would recommend ZEROREZ to anyone that asks. I’ll definitely have you back next year.
I use the service yearly. My experience has included knowledgeable and helpful onsite cleaners who do a very good job each time.
Exceptional service. Jeff called in advance and arrived ahead of time. He worked his magic and made our carpets look and feel brand new.
In some areas the carpet smelled like "dirty shoes" and some simple furniture was not moved (small round night stand.
Rudy always goes above and beyond to clean our carpet.
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Jorge Martinez was awesome! He did a great job cleaning my bed. Highly recommend.
Your team always does a great job
Service was on time, quick, efficient and effective.
I think this was my 3rd or 4th cleaning. I said last yr I wasn’t going to use your service again because I was disappointed. But my husband told me to give a small business another chance.
My servicer was the nicest guy from Brooklyn. I told him I wasn’t happy with the service last year and requested another technician. He did a great job on the stair casing carpet. Better than last year. I then let him put on a protectant. But the master bedroom was a disappointment in that he didn’t move 2 chairs to clean . There were stains around them. As for my two family room chairs, which are located on the first floor, they were a disappointment. They are a white chenille and they still look dingy. So sad and so disappointed. But after closely inspecting the chairs, I could tell he spot cleaned them. They were dry in the areas I inspected after reclining them. I informed him that they were recliners XML and removed some covers I had made on one chair. He didn’t remove the other chair’s covering. How can you make it right you ask? I would like a visit from a supervisor and let him make his own observation; then, we can discuss expectations.
Always on time.
Friendly and professional.
Throughly clean carpets, and never leaves a mess for us to deal with.
We clean our carpets every year.
Happy with this company for several years.
Highly recommend.
When we make an appointment and you agree to a specific technician and then fail to notify us you will be sending someone other than agreed , like telling us “ like it or lump it ! “ then after the fact , you want our complementary approval 🙉
everything
I've always loved the detail Zerorez takes to protect the area when they arrive and give a full explanation of the treatment. My carpet is 25 years old and has survived years of children and pet stains in a heavily trafficked area. Rudy did such a good job and it looks beautiful and far exceeded my expectations. I'm very happy with the results.
Aaron, our technician was excellent! He was professional and did a great job on the carpets.
My only issue is that the hidden service charge of $40 was never revealed to me when I originally made the appt. over the phone. I had my carpets cleaned by you previously and do not recollect this charge. Personally, I would like to know the charges ahead of time and not have costs slid in at the last moment.
Thank you
Friendly, easy to book, always on time, and the carpet comes out great every time!
Referred to you by a friend that said you did quality work and they use you annually. Then met Jorge, and his integrity, honesty, and communication was authentic. Will be using you annually ourselves.
I love how very clean the Zerorez process gets the carpets ! Especially with pet stains. Awesome. The tech (Jeff) who cleaned my carpet was so very professional, helpful and friendly.
I will always and only use Zerorez
Jared did a wonderful job on our tile & carpets.