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based on 34672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome service as always. Best in the business. Thank you.
The service was GREAT & the Tech was friendly as well as professional.
I really appreciated the latest cleaning done by Jeremy this past Monday!! He worked diligently to get our rugs and tile very clean. It was harder than usual because it has been 2 years since the last cleaning due to COVID-19. He was very pleasant to work with and cooperated with us.
The thing I like the best about Zerorez cleaning is that you use water to clean instead of "dry cleaning" chemicals that are very irritating to the nose and lungs.
Virginia
Especially like the thoroughness of Marcel who always firs and excellent job
The technicians do a wonderful job getting every nook and cranny they can when working on the carpets or furniture. There's always a difference after they have cleaned, in the look and the smell, for it's always fresh and brighter. And because they don't used a detergent, there's never any residue to vacuum up or track around. And it all dries in a day. Thank you.
Friendly, courteous staff.
Initially very happy with the results. As long as everything stays clean for a while I’ll be ecstatic!
Polite cleaners & helpful w/answering questions. Service has always been great, thinking the cleaning has even improved. I hope to stay healthy enough to go back once a year cleaning.
Austin was great. Super thorough!
That you clean area rugs in place
We have 2 dogs and there have been a couple of urine accidents. My carpets turned out very nice. Happy with the results and it dried faster than l exspected.
We love how clean everything looks. The carpet feets fresh and soft.
We felt the rug needed to be dryer.
Service was quick and easy. Service rep.
was pleasant and knew his trade.
As I already discussed with Eric, your advertising should match your services and shouldn’t required certain portions to need to be requested when it is shown as part of the standard offering.
Technicians are well trained, prompt, knowledgeable and polite.
Good service and clean products
Chris the technician was very professional, quick and clean. I will ask for him again.
Always glad to see and talk with Marcel.
Very helpful and professional. Hope he doesn't retire!!
I have used you several times previously and always was very impressed with the care, the knowledge and the professionalism of your workers. I was less than impressed with my experience this most recent time. The job on the carpets was alright but the guy himself was not engaging and seemed almost careless as he whipped the hoses around. He had forgotten his corner protectors at his last job and I had to tell him to watch our wall corners going up and around the stairway. Before when there were trouble spots the guys really worked at pretreating them and explained why they were not getting as clean but this time he just informed me there were some spots left he could not get. It was ok, but he did not seem all that interested in really working to get them. The upstairs carpets were quite wet and took over 36 hrs to be dry enough to replace things. Anyway, I would have you guys come again, I just would prefer another worker.
Fast & efficient
Too expensive and no discount for loyal return customers. Note: excellent work and customer by Matt.
On time, great professional service!!
No lengthy wait time for appointments. Employees are always on time, respectful and, from my experience, go the distance to get the job done properly. I have always been a satisfied customer and have gone to Zerorez for my cleaning needs for the past several years.
Not make it so hard to follow through with our appointments the first two times, before finally scheduling the third time.
Very professional, fast and very clean .
On tine.
I highly recommend them.
This was the best carpet cleaning I've ever had. My carpet was in the worst shape it's ever been yet it was probably the cleanest since I had it new! The technician Alex was super knowledgeable and nice! Originally, I was frustrated that they gave me an arrival window of 12-2pm but Alex wasn't able to arrive until almost 3pm. I think the offices overbooked but I did get a call saying he was running late and would probably arrive around 2pm so I was thankful they at least called once with an update. Once Alex came and explained everything to me so kindly, and did a super job in my house, I was really impressed and will certainly use Zerorez again.
The carpet looks clean and the spots don't come back like they do with other cleaning companies.
My technician was very helpful and pleasant
The service technician was very professional. He communicated clearly and we were very comfortable with the technique and process. The results were outstanding.