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based on 34671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous. Professional excellent results
Everyone I dealt with was friendly and professional. And they have a guarantee.
I'm always happy with the results after Zerorez has cleaned our carpets and highly recommend their services.
Does an outstanding job of cleaning my rugs, including stains.
Our provider was friendly, professional and explained everything that was going on. The carpet was very clean and he even did a couple of extra spots when asked. Couldn’t be happier.
Jorge was great -- very professional, polite and considerate of our surroundings
I have two suggestions:
Caution clients that depending on the carpet, one might see waves, bubbles, etc appear -- this is normal and once dry will flatten and get back to normal -- it was a scare to see the amount of warping an hour after you guys left!
On a marketing front -- if possible, I would add the story that OC, LA, Riverside territories are all under one ownership (if that is the case) -- because as a consumer, I felt like I was choosing one franchisee over another and felt bad that it wasn't the local owner -- unless of course you guys don't have protected territories and there are a bunch of franchisees fighting for customers then it's all about outspending the competitors (ugh) -- just a positioning strategy
good service and products.
Brandon was awesome!
The man who came to our home was wonderful.
He was on time . He called ahead to let me know he would be there at 8.
He was very curious and did a wonderful job.
I like the prompt service, thorough cleaning and courteous technicians.
Clean. No product reside
Technician was very knowledable and helpful. Very professional.
Doubled your price over estimate , your technicnition tried to take advantage of an elderly lady who was home alone, you should be ashamed of yourself!
Great Service!
Friendly and professional. Please keep up the good technicians.
Excellent grout cleaning. This is the 3rd time I've used your service.
Thank you.
Jeremey is punctual, effective, and works hard. We are very happy with the results
Very prompt, courteous service and very clean, fresh carpets and tile!
Communicative, on time, friendly, clean carpet :)
I am so glad we decided on Zerorez. Scheduling was easy and convenient. Pricing was fair. Austin was AMAZING! I got a call the morning of the appointment to confirm, and a confirmation when he was on his way. He explained how the cleaning worked, as well as the post-cleaning treatment. Floor mats were laid down to protect our wooden floors, and wall corner covers were placed to protect our walls from the cords and hose. I asked the poor guy like a billion questions and he was polite and friendly in answering every single one of them. The carpets look better than when we moved in! Yes, I did forget to take before photos :( Having our carpets professionally cleaned with a kid/pet/family-safe procedure is one of the best decisions of my year so far. Ask for Austin Lawson. 500% recommend!!!
technician did a great job, thanks !!!
I like a manager yo call me . I’m upset with my service Phone number removed
We used the Home Depot carpet cleaner previously but it did not do a good job. So, we tried Zerorez this time. The result was a little bit cleaner than Home Depot but, definitely not worth the $120 extra that we had to pay. The regular dirt stains were not cleaned properly, let alone the heavy dirt spots which,I was told would be all gone.
To sum it up:
-too expensive
-machine was not powerful enough
-not satisfied
Service was very good . He was also very courteous and polite.
Clean like new!
Great service and fast. The urine treatment really pulled the smell out of the carpet. There were some spots that didn't come up, but their appearance was approved considerably. I really wish there was a way for the machine to get tight to the wall/baseboard though as dirt/stains that were close to the edges were not helped at all and contrast highly with the now-clean center of the carpet
I appreciate your responsiveness and flexibility with my recent order changes.
Eduardo, the Zerorez technician who cleaned our carpets on Friday, April 15 was polite, informative to my questions on care and how often to have carpets cleaned.
Alex was very professional and did an amazing job on our carpets! Zerorez is the best carpet cleaning company in So Cal.
Ben kept me informed of his progress and was quick, efficient and very personable. And my carpets look very clean!
Very good results, time after time. Professional service and always on time with a pre-call for specific arrival time.