Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34866 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2022 — Rated 10 out of 10 by Mark Weide Zerorez Los Angeles
What do you like about our products and services?

Brandon was a very good and efficient technician.

Report a concern   June 20, 2022 — Rated 10 out of 10 by Samadi Dixon Zerorez Los Angeles
What do you like about our products and services?

Excellent service, very efficient and professional. Well worth the money I paid. Wish I had found you sooner!

Report a concern   June 20, 2022 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

Very fast with good results

Report a concern   June 20, 2022 — Rated 10 out of 10 by S.G. Zerorez Los Angeles
What do you like about our products and services?

Eric was great. I have always had great service.

Report a concern   June 20, 2022 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

Great polite technician did a wonderful job.

Report a concern   June 20, 2022 — Rated 10 out of 10 by D.C. Zerorez Los Angeles
What do you like about our products and services?

Very clean with little dampness. Not the soaking wet carpet of the past. Sal was so friendly and informative.

Report a concern   June 20, 2022 — Rated 1 out of 10 by K.J. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have used ZeroRez a few times and always been 100% happy. This last service was a mess from the very beginning starting with the booking. I booked online then got a call that that time frame wasn't available and they could do a different time, I said that's fine. Then they said they'd call and didn't I had to call. Then I was told a different time and then it was still later than that. I missed an appointment and was charged $10 for this cancellation of my appt. When Last name removed got her she was fine enough and I knew the error was clerical and not her fault. But after she left I noticed she didn't move the coffee table or anything, didn't put things up on blocks like they have in the past. and I had one foot traffic spot by the couch that didn't come out all the way, and I think it would have with my tech that has come before.
Very disappointing and I don't know if I will use your servcies again.

Report a concern   June 20, 2022 — Rated 10 out of 10 by Julie Arutunian Zerorez Los Angeles
What do you like about our products and services?

Our carpet is clean and feels clean. No residue. We have had the same technician come for years now. He knows our house and where are dirty problem areas are.

Report a concern   June 20, 2022 — Rated 10 out of 10 by David Rojo Zerorez Los Angeles
What do you like about our products and services?

The two guys that arrived to clean the area rugs were professional, polite and very helpful. Area rugs looked great after cleaning. Thank you!

Report a concern   June 20, 2022 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

Friendly service. Reliable company. And good quality cleaning.

Report a concern   June 19, 2022 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

I appreciate the prompt arrival for the jobs.
I appreciate the friendliness of the people.
I appreciate the good job the technicians do.
I appreciate the wonderful results of their work.

Report a concern   June 18, 2022 — Rated 10 out of 10 by Ardith Haase Zerorez Los Angeles
What do you like about our products and services?

I like the fresh clean smell from the cleaning and that it doesn't take long to dry and be able to use the carpet again without waiting one or two days to walk on the carpet. I have used your cleaning service for about 3 or 4 years and I would recommend you. I had a neighbor call and ask about you services as she saw your truck outside my house. When she returns my call, I will give you a good recommendation.

Report a concern   June 18, 2022 — Rated 10 out of 10 by Peg Collins Zerorez Los Angeles
What do you like about our products and services?

You have an excellent employee, whom I trust totally. I've seen him go over stain 5 times in order to get it out! Also -- your products are great! My Pet Dog used to throw up after I had my carpets cleaned by another company. I think it was their chemicals. But now, Bella does not throw up after Senor Jorge from ZEROREZ cleans our carpet!! :-)

Report a concern   June 18, 2022 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

You get the rugs clean quickly, professionally, reasonably priced, and with knowledgeable technicians. Austin is great!

Report a concern   June 17, 2022 — Rated 10 out of 10 by S.F. Zerorez Los Angeles
What do you like about our products and services?

Always on time. Go beyond what is requested for completing the job, always willing to help remove lighter furniture so I don't have to do it by myself, always willing to try and always have a smile. Professional courtesy goes a long way and I will never use another company,,

Report a concern   June 17, 2022 — Rated 10 out of 10 by E.M. Zerorez Los Angeles
What do you like about our products and services?

Great job

Report a concern   June 17, 2022 — Rated 4 out of 10 by A.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Hi-
Chris was great so this is not about him.

Your advertisement is what intrigued us to call for an appointment. Said pet hair, spots, etc. would all be gone. The only claim that was true is that the carpeting dried faster.

Seems that your equipment does NOT pick up cat hair.
Also, spots (wine, cat throw-up, food stains) were not removed from any rug.

Have always had our carpets cleaned once or twice a year the "traditional" way.
Cat hair is always gone and most spots removed...yes, wine and grease.

We did vacuum all floors on Monday for the Wednesday appointment.

Also, the condition of the van was not a good image for your company.

Sorry to say that we will not be using Zerorez in the future.

Report a concern   June 17, 2022 — Rated 10 out of 10 by Thomas Nettles Zerorez Los Angeles
What do you like about our products and services?

I like the results. The technician was on time, he came fully prepared, and he did a great job.

Report a concern   June 17, 2022 — Rated 10 out of 10 by Anna Nothdurft Zerorez Los Angeles
What do you like about our products and services?

It works better than any other cleaning machine.

Report a concern   June 17, 2022 — Rated 10 out of 10 by Sheila/Tom Thorkelson Zerorez Los Angeles
What do you like about our products and services?

First, your process is the game changer. Using water that is charged to attract dirt is amazing. Your people are warm, friendly and competent as well.

Report a concern   June 17, 2022 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Rep. Matthew Hammond offered excellent service.
Will ask for him for the next carpet cleaning appointment as well. Thanks.

Report a concern   June 17, 2022 — Rated 10 out of 10 by Wagner Chiropractic Zerorez Los Angeles
What do you like about our products and services?

Excellent service. Professional and reasonably priced.

Report a concern   June 17, 2022 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

Very nice job my technician is awesome

Report a concern   June 17, 2022 — Rated 10 out of 10 by K.D. Zerorez Los Angeles
What do you like about our products and services?

Zerorez did a great job on carpets! I definitely would and will recommend..

Report a concern   June 16, 2022 — Rated 10 out of 10 by E.A. Zerorez Los Angeles
What do you like about our products and services?

The carpet turned out great, even heavy traffic area stains. I give the job a 10 rating and the technician was friendly and polite. Very happy.

Report a concern   June 16, 2022 — Rated 10 out of 10 by Margaret Lunsford Zerorez Los Angeles
What do you like about our products and services?

We are always extremely happy with the work ethic of Zerorez and, more particularly of Jorge Martinez!!! He is dependable and professional, and his finished product is always exceptional!!! Thank you Zerorez and Jorge for taking such good care of our carpets!!!!

Report a concern   June 16, 2022 — Rated 10 out of 10 by Tom & Cynthia Houston Zerorez Los Angeles
What do you like about our products and services?

Excellent service! Matt is the best! Does a very thorough job. And has a pleasing attitude! We love Zerorez!

Report a concern   June 16, 2022 — Rated 9 out of 10 by J.J.B. Zerorez Los Angeles
What do you like about our products and services?

Efficiency.

Report a concern   June 16, 2022 — Rated 10 out of 10 by D.D. Zerorez Los Angeles
What do you like about our products and services?

The People that you have are always pleasant and try to do a great job.
The price is very good and the company keeps in touch via texts to let you know what specials they have.
They offer a military discount for Veterans.
There personnel are always clean and wear a company shirt.

Report a concern   June 15, 2022 — Rated 8 out of 10 by K.J. Zerorez Los Angeles
What could we do to improve?

Let customers know about the water and fuel fee upfront!


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