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based on 34667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They asked us to vacuum first which we’ve never done before. We had a discount coupon but got no discount at all.
On time, hard working and did a great job!!
The carpet dries quickly and the service people are excellent
Fast and removed dirt!
The technician Thomas explained to me the process.
Gave me directions. for not walking on the carpet with shoes and left me with covers to put over my shoes.
I had a. Very stained area and they worked on that.
The carpet in that area is still wet, but Tom did say to make a contact if the carpet needed more attention.
I thought Tom was very thoughtful about the situation
Jacob was fantastic.
Excellent service and disposition from the technician sent to our home!
THE DIFFERENCE IS LIKE NIGHT AND DAY AFTER CLEANING
Very thorough, punctual, and did a Great job! Love the 'no soap' process, we've been a happy customer for years!
Products are clean and safe. The staff is polite, respectful, and knowledgeable.
Great customer service and we have clean carpet.
Zerorez is always on time and handle every job professionally, explaining their process and pricing so that there are no questions that go unanswered. Their cleaning process is unlike any other. We had a piece of furniture cleaned and our tile floor and grout cleaned this time and they did an excellent job. After moving from Nevada, where I always used Zerorez, I was very happy to see that Zerorez was here in California too.
The Technicians were fast, pleasant and thorough! Our floor looks great!
Professional thorough job by Rudy. Open to feedback
The service was on time and fast with
detail to the area I had pointed out.
I just referred Deana Perata to you for her whole house.
Toxic free cleaning is the best and should be the highest standard.
Rudy did a great job. Every time I've had my carpets cleaned they have done a wonderful job, thorough and professional going that that extra mile.
Thanks so much.
We love Zero Rez Los Angeles/ OC. Eric Bowman has been our contact for many years and we appreciate your service as always.
The technicians were on time, informative, and provided options. They were friendly and finished the carpet cleaning very quickly.
Thomas did a fantastic tile cleaning. What was also very nice was the truckmount cleaning system he was using outside in the driveway was very quiet. I noticed they were using a Hydramaster CDS direct drive tuckmount. A very powerful machine that provided the heat that was needed to turn our dirty scumbag floor into looking nice and bright again. Thanks Zerorez, we give your guy Thomas a 5 star rating!
-Tall Paul
Service was excellent
I like their natural way to clean my carpets. With 2 dogs and 2 grandchildren, I also like using their spot cleaner— but was disappointed when I found out that they no longer have it available.
Carpet cleaning is exceptionally clean and with protectant stays clean even longer.
The technician was knowledgable, helpful and a problem solver. I was able to try out the carpet cleaning, upholstery cleaning and tile cleaning. . .all of which ended up being so worth the money. I will definitely use Zero Rez again when these services are needed. The technician was on time and friendly. Thank you Zero Rez.
attend to the appts on time
Professional people and don't try to upsell you. Do a good, thorough job
Professional and very clean, carpet dried super fast
The service was great, and the technician was very thorough, informative and all-around considerate. Josh crushed it!!
Parts of the carpet have not dried after the cleaning on 12/21 and appear to be stained now. I called to have someone come back out to dry/correct the affected area, but no one was available to come out. I have been trying for 2 days to dry the area with a hair dryer with very little success. I am now concerned about mold and dry rot of the wood on the steps. I want someone to come out and evaluate/correct the problem. If there is any damage to any part, I would expect Zerorez to make things right.
I just like the way the carpet looks and feels to the touch after the technician is finished and then when it’s dry. It looks about one shade brighter when finished also and your technician Jorge Is very good , He knows what he’s doing and in my opinion he’s a very valuable asset to have on your team. Thank you very much.
Steven G. Last name removed
Your cleaner was outstanding