Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 24, 2012 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

Josh did an excellent job! He was very professional and friendly. The dog vomit stain in our M bedroom came out; a miracle!

Report a concern   March 24, 2012 — Rated 10 out of 10 by C.E. Zerorez Los Angeles
What do you like about our products and services?

I was amazed at how clean the carpet was after the cleaning. I do wish it had dried faster. Over 24 hours later and we are still tring to get the carpets dry enough to put furniture back.

Report a concern   March 23, 2012 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Technician got out wine and other stains that others couldn't. He was extremely hardworking and very pleasant

Report a concern   March 23, 2012 — Rated 10 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

USE OF DRY SOLUTION

Report a concern   March 23, 2012 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

We had our air ducts clean and the Zerorez technician, Keith, was awesome.

Report a concern   March 23, 2012 — Rated 10 out of 10 by P.P. Zerorez Los Angeles
What do you like about our products and services?

everything

Report a concern   March 23, 2012 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

The tech was on time, polite, explained everything. Asked me to check after he did each thing. Left the house as he found it. My carpet is cleaner than I had expected, the wood floor never looked better, there was no wet carpet smell after.

Report a concern   March 22, 2012 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

After several years and many cat fur balls, my carpet looked as good as new. I was very pleased.

Report a concern   March 22, 2012 — Rated 6 out of 10 by D.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Once the carpet dried the following day, the heavy traffic areas were still very visible.

Report a concern   March 21, 2012 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

I hadn't had my carpet cleaned in 5 years and when the service rep finihed my carpet look brand new. I love it. Thank you Zerorez.

Report a concern   March 21, 2012 — Rated 10 out of 10 by S.F. Zerorez Los Angeles
What do you like about our products and services?

It doesn't leave that sticky feel on the carpet and the carpet stays clean longer than any carpet cleaning company we've had in the past.

Report a concern   March 20, 2012 — Rated 10 out of 10 by S.L. Zerorez Los Angeles
What do you like about our products and services?

The outcome of the carpet was excellent. The technician was very polite and courtesy.

Report a concern   March 20, 2012 — Rated 10 out of 10 by B.H. Zerorez Los Angeles
What do you like about our products and services?

The gentleman that came out to clean the carpet was great. Expalined alot and was extremely friendly. Will use your services again.

Report a concern   March 20, 2012 — Rated 3 out of 10 by M.L. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I've used Zerorez in the past, I like the idea that they dont use soap / cleaner, this is what brought me back. It was a real pain to get a price quote over the phone, and I was further disapointed when I come to find that the same 3-Room Deal for Zerorez was about $40 less from BestBuy. I did not personally meet the guy that did the work, but it looks fine. In the one room we had him do some cleaning, it turns out he damaged some stuff in my 3 year old's play room. Nothing major, I'm more disapointed that he did point it out, and just left it like it never happened.

Report a concern   March 20, 2012 — Rated 10 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

The stains don't return unlike other carpet cleaning businesses.

Report a concern   March 20, 2012 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

We have used ZAROREZ many times and have been very satisfied.
Jash was very helpfull and efficent , thanks Josh.

First name removed

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Report a concern   March 20, 2012 — Rated 10 out of 10 by J.R. Zerorez Los Angeles
What do you like about our products and services?

Diego did a wonderful job and made my old carpet look new again. I have already recommended him to several of my friends - all of whom are planning to call on Zerorez.

Report a concern   March 20, 2012 — Rated 10 out of 10 by W.K. Zerorez Los Angeles
What do you like about our products and services?

Everything!!

Report a concern   March 20, 2012 — Rated 10 out of 10 by C.L. Zerorez Los Angeles
What do you like about our products and services?

clean

Report a concern   March 20, 2012 — Rated 10 out of 10 by S.D. Zerorez Los Angeles
What do you like about our products and services?

The strong urine odor in my carpet disappeared after one treatment. The carpet looks like new. The technician arrived on time and did not try to upsell me into something I didn't want. The price is very reasonable. Thank you, I will be back soon for another two rooms.

Report a concern   March 20, 2012 — Rated 10 out of 10 by E.C. Zerorez Los Angeles
What do you like about our products and services?

no chemicals...very thorough...Diego did a very nice job

Report a concern   March 20, 2012 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

Carpet and sectional sofa purged of St. Bernard fur and smell. Josh did a great job.

Report a concern   March 19, 2012 — Rated 7 out of 10 by T.S. Zerorez Los Angeles
What could we do to improve?

Drywall was chipped off my window frame - be more careful.

Report a concern   March 19, 2012 — Rated 10 out of 10 by S.C.S. Zerorez Los Angeles
What do you like about our products and services?

it looks very clean and it took a short time to complete the service. the technician was very professiona, courteous and knowledgable. I wanted to clean my Persian area rugs for a long time but was aprehensive about the other companies' process. Your process is just great.

Report a concern   March 18, 2012 — Rated 10 out of 10 by T.K. Zerorez Los Angeles
What do you like about our products and services?

Since we have children, I love that the cleaning "solution" is natural and not full of toxic chemicals. Our son is very sensitive to products and we just found out he's allergic to our 2 kitties so cleaning carpets is definitely a HUGE priority now.

Report a concern   March 18, 2012 — Rated 10 out of 10 by N.V. Zerorez Los Angeles
What do you like about our products and services?

My entire house is carpeted, including bathrooms and closets. The Zerorez tech was very thorough and efficient, from pre-treatment to the cleaning itself. My carpets came out the cleanest I've every seen them. Another plus, the tech was very careful in making sure my indoor cat didn't escape out the door and that he was safely put away. Would highly recommend Zerorez and the tech that did my carpets. I'll be sure to ask for him next time!

Report a concern   March 17, 2012 — Rated 10 out of 10 by K.W. Zerorez Los Angeles
What do you like about our products and services?

Technician was on time and professional. No pressure sales to buy more than we wanted. Carpet was clean and soft after it was done.

Report a concern   March 17, 2012 — Rated 2 out of 10 by S.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I was told that you all specialize in pet stains, etc. I paid for the package that was supposed to include pretreament and shampooing for 2 rooms. However, when the worker got to my house he said I had to pay $50 extra for the pet stains so that it wouldn't smell in the room anymore. However, one day later the smell returned with a vengeance. I am very dissapointed to have paid $189 and not have the issue resolved! I took a chance on you guys and paid more that I usually pay. Because normally I would have never even paid $139.

In addition, the smell of the carpet cleaning solution in the other room (without the pet stains) is really strong. It's been 2 days and its almost unbearable.

Report a concern   March 17, 2012 — Rated 6 out of 10 by K.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

It has taken a long time for my carpets to dry. The big thick area rug in the family room dried way faster than my carpets. After the tech left I turned the heat on to 80 degress ALL DAY, put fans on later in the afternoon and it was still damp this a.m. Not sure why.

Report a concern   March 16, 2012 — Rated 10 out of 10 by G.F. Zerorez Los Angeles
What do you like about our products and services?

I was very happy with the service and the job that was done. The technician was excellent!

thank you


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