Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34652 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 20, 2012 — Rated 8 out of 10 by C.M. Zerorez Los Angeles
What could we do to improve?

Charge the price that was quoted
Report a concern   April 19, 2012 — Rated 10 out of 10 by M.A. Zerorez Los Angeles
What do you like about our products and services?

"Services".....
Excellent cleaning and the clean last longer than others, and...very professional, friendly and knowledgeable technician. I would highly recommend your services and your
technician Dennis.
Thank you!
Report a concern   April 19, 2012 — Rated 10 out of 10 by H.S. Zerorez Los Angeles
What do you like about our products and services?

Zerorez in always very professional and prompt. Tom Nihan did a great job and was in and out of my salon in a very timely manner!
Report a concern   April 19, 2012 — Rated 10 out of 10 by P.A. Zerorez Los Angeles
What do you like about our products and services?

Surfaces? I don't understand your question. Do you mean "carpet services?"
Report a concern   April 19, 2012 — Rated 10 out of 10 by P.H. Zerorez Los Angeles
What do you like about our products and services?

They feel and look new. I feel comfortable that the bathroom floors and shower are cleaned and I don't have the thought of not wanting to go in there barefoot. I couldn't believe how much dirt, etc. came out of the carpets and bathrooms. Ricky was very gracious about explaining everything to me and I would certainly welcome him back to do more work. Thank you very much.
Report a concern   April 18, 2012 — Rated 10 out of 10 by M.H. Zerorez Los Angeles
What do you like about our products and services?

There is not the "crusty" residue that most cleaners leave behind.
Report a concern   April 18, 2012 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

Your man did a very good job.
Report a concern   April 18, 2012 — Rated 10 out of 10 by S.G. Zerorez Los Angeles
What do you like about our products and services?

I gave you a ten so you know i liked everthing..well, the price was a little more than i thought:) but, all in all very good and will have you back..and tom was very professional
Report a concern   April 18, 2012 — Rated 10 out of 10 by J.O.S. Zerorez Los Angeles
What do you like about our products and services?

We have Zerorez clean our carpets once a year for almost as long as the company has been in existence. It's absolutely the safest most effective process ever. The man who cleaned our carpet on Monday did an extra- exceptional job, especially on our stairs which were dirtier than usual.

Your company is very professional, prompt and courteous. You're the best!
Report a concern   April 18, 2012 — Rated 10 out of 10 by L.O. Zerorez Los Angeles
What do you like about our products and services?

The technician was very knowledgeable, efficient and polite - he did such a phenomenal job - I've never had my carpets cleaned so well.
Report a concern   April 18, 2012 — Rated 9 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

So far...so good! I had such a problem area on my carpet, and now it is clean. Your service is a bit pricy, but will be worth it if my stains don't return in a few months. Brett, a young man on your team, came to our house. He was professional, thorough, efficient and personable. What an asset he is to Zeroez!!
Report a concern   April 18, 2012 — Rated 8 out of 10 by L.A. Zerorez Los Angeles
What could we do to improve?

less expensive
Report a concern   April 16, 2012 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

There was absolutely no residue after it totally dried and some nasty hair grease was totally removed making the chair look beautiful again.
Report a concern   April 16, 2012 — Rated 10 out of 10 by C.J. Zerorez Los Angeles
What do you like about our products and services?

THE CARPET WAS ORIGINALLY VERY STAINED & DIRTY. THE PROCESS CLEANED AND DEODORIZED THE CARPETS UNTIL THEY LOOKED NEW. FRIENDS COMPLIMENTED HOW GOOD THE CARPET LOOKED. IT HAS BEEN TWO MONTHS SINCE THE CLEANING AND THE STAINS HAVE NOT REAPPEARED.
Report a concern   April 16, 2012 — Rated 10 out of 10 by K.I. Zerorez Los Angeles
What do you like about our products and services?

We have used you three times now and continue to be very impressed with your considerate handling of all three transactions. We had Robert twice and were completely impressed and satisfied with his commitment to doing a thorough, wonderful job, and with the resulting clean, quickly dry carpets - our carpets truly looked new and stayed nice much longer with no residue feel on our feet or when I vaccum. Once Robert was delayed and called me in plenty of time to let me know and give me an accurate estimate of when he would be at our home. You guys are great, and I tell everyone that. Thank you.
Report a concern   April 16, 2012 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

I don't know what a living surface is. Odd question.
Report a concern   April 16, 2012 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Both times I've used your service, the technicians were extremely professional and personable. They seemed also to be very well-versed on their craft.
Report a concern   April 16, 2012 — Rated 10 out of 10 by P.E. Zerorez Los Angeles
What do you like about our products and services?

Excellent cleaning. Almost like new when finished. Technician Robert Keith exceeded expectations. He was excellent. Great attention to detail.
Report a concern   April 16, 2012 — Rated 9 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

A "clean" clean.
Report a concern   April 16, 2012 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

It cleans extremely well, smells fresh, and makes carpet that looks unrecoverable look almost like new again!
Report a concern   April 16, 2012 — Rated 5 out of 10 by J.A. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The spot that caused me to call you out in the first place is still present but the tech felt that he could get it out. I am hopeful that you are willing to have him try again. The spot is improved but not gone.
Report a concern   April 15, 2012 — Rated 5 out of 10 by T.S.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

didn't tell me upfront that there were extra charges.
Report a concern   April 15, 2012 — Rated 3 out of 10 by D.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The pricing was a little high. The tech basically asked for a tip. The drying period took a very long time. All the pet hair wasnt removed from the couch. The couch was not as clean as expected for the price. Two room a hallway and eleven feet of couch was $410.
Report a concern   April 13, 2012 — Rated 3 out of 10 by J.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I had some doggie spots that were about 9" across and the technician saturated the area and now they spots are DARKER and about 18 - 24" across. I will probably have to go and clean them myself again and hopefully get them lighter again as before. Some areas were better, but the damage that occurred is much more noticeable. So after spending $250.00 extra for the clean up in these areas, they are much worse. All in all I did not feel that the service was worth the $500.00 spent. The technician was very nice, however.
Report a concern   April 13, 2012 — Rated 10 out of 10 by A.B. Zerorez Los Angeles
What do you like about our products and services?

GREAT, JOSH WAS YOUR REP AND DID A FANTSTIC JOB
Report a concern   April 13, 2012 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

The carpet cleaning was odor free and the tech was a master of his craft
Report a concern   April 13, 2012 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

I do not understand this question. Do you mean "surfaces" (top of something) or "services" (performances)?
Report a concern   April 13, 2012 — Rated 10 out of 10 by S.A. Zerorez Los Angeles
What do you like about our products and services?

How clean and fresh everything is.
Report a concern   April 13, 2012 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

I did not think my carpeting was very dirty.....until you cleaned it ! Everything looks & smells so bright & clean. The area rugs have a new life.Thank You....
Name removed
Report a concern   April 12, 2012 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

I like how fast it dries and how great it looks!

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