Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35662 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2012 — Rated 10 out of 10 by M.H. Zerorez Los Angeles
What do you like about our products and services?

The technician was friendly and helpful. He understood how dirty our crapeting was and how to clean it. I liked the uniform
Report a concern   October 17, 2012 — Rated 10 out of 10 by Linda Martin Zerorez Los Angeles
What do you like about our products and services?

LOVE EVERYTHING ABOUT ZEROREZ!!! From the call center to the AWESOME technicians!! My carpet looks new and had my tile floors done for the first time; my home looks brand new! Very, very happy and will continue to refer Zerorez to everyone I know! Thanks again for the exceptional service!!
Report a concern   October 16, 2012 — Rated 9 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

Great. The best
Report a concern   October 16, 2012 — Rated 10 out of 10 by H.G. Zerorez Los Angeles
What do you like about our products and services?

Making an appointment was easy, the rep was very pleasant and was able to book me quickly (within a few days).
The technician, Tom, was a gentleman, presented himself well, showed earnest interest in our historic home, listened carefully and did a clean and speedy job!
Report a concern   October 16, 2012 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

Courteous, smart, helpful, conscientious, thorough. and things really got clean!!
Report a concern   October 16, 2012 — Rated 10 out of 10 by T.C. Zerorez Los Angeles
What do you like about our products and services?

Helpful, on time, always willing to negotiate.
Report a concern   October 16, 2012 — Rated 10 out of 10 by H.G. Zerorez Los Angeles
What do you like about our products and services?

Everything.
Report a concern   October 16, 2012 — Rated 10 out of 10 by G.R. Zerorez Los Angeles
What do you like about our products and services?

David was outstanding and skillful in performing his job.
Report a concern   October 16, 2012 — Rated 9 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

Timely, courteous technicians.
Report a concern   October 16, 2012 — Rated 10 out of 10 by V.H. Zerorez Los Angeles
What do you like about our products and services?

The process was green friendly, quick, and it looks as if I have new carpet.
It smells great too!
Report a concern   October 15, 2012 — Rated 10 out of 10 by E.S. Zerorez Los Angeles
What do you like about our products and services?

very profesional
Report a concern   October 15, 2012 — Rated 10 out of 10 by J.W. Zerorez Los Angeles
What do you like about our products and services?

reliable, prompt, great job that lasts!
Report a concern   October 15, 2012 — Rated 10 out of 10 by Faith Blizzard Zerorez Los Angeles
What do you like about our products and services?

Everything!
Report a concern   October 15, 2012 — Rated 7 out of 10 by S.E.G. Zerorez Los Angeles
What could we do to improve?

This is our second time using ZeroRez. We are not happy. This guy was speedy gonzazles and the upstairs hallway is not clean. Secondly, there is no way to handle a dispute on the billing.
Report a concern   October 15, 2012 — Rated 5 out of 10 by E.L.I. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The job quality was great, but communication leading up to it was not. Originally, my job was scheduled 3-5pm Saturday 9/22, but unfortunately the driver/cleaner didn't arrive until 5:10pm when my apartment would no longer allow vendors in. The frustrating part was I had no way to contact the driver to let him/her know the importance of arriving by 5pm. Then we tried to reschedule to Tuesday 9/25, but my electricity was already turned off. Then we rescheduled a 3rd time, Thursday 9/27, after my former landlord turned electricity back on. The end result was I had to pay 5 extra days of rent due to the no-show on 9/22.
Report a concern   October 15, 2012 — Rated 10 out of 10 by V.O. Zerorez Los Angeles
What do you like about our products and services?

Everything was awesome!!! The cleaning technichian, Jorge was great. He arrived within
the time slot that was given to me by the call center.
The call center was great too. It was so nice having the follow up phone call to confirm
my appointment.
My carpets and area rugs look brand new!
Thank you and I have already recommended Zerorez to my co-workers!
Report a concern   October 15, 2012 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

The technician was knowledgeable about the product and the job was done quickly and a very pleasant person to deal with and will probably use zerorez again
Report a concern   October 15, 2012 — Rated 10 out of 10 by Anthony Aguilar Zerorez Los Angeles
What do you like about our products and services?

Dennis was very polite and professional. He explained the cleaning process well. Our carpets look brand new again!
Report a concern   October 14, 2012 — Rated 10 out of 10 by Reagan Evans Zerorez Los Angeles
What do you like about our products and services?

convenient; easy; email; excellent cleaning results; technicians with a brain
Report a concern   October 14, 2012 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

Your technician Marcel was fantastic!!!
Report a concern   October 14, 2012 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

the whole process was accomodating to my schedule and the technician was very skillful
and friendly. i will recommend your companies services to others with confidence.
many thanks,
Name removed
Report a concern   October 14, 2012 — Rated 10 out of 10 by L.D. Zerorez Los Angeles
What do you like about our products and services?

Like the aspect of no chemicals used in the process. Also, Dennis, the technician was very knowledgeable and professional. Will be using the service again.
Report a concern   October 14, 2012 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Everyone was great to deal with. The only thing I need is my receipt. I never received it in my email.Thanks
Report a concern   October 14, 2012 — Rated 10 out of 10 by Barbara McNamara Zerorez Los Angeles
What do you like about our products and services?

Scheduling the appointment was easy, the fact that they called me to tell me that they were 15 minutes away was great so I could let my husband know. (He was at home, I was at work.) The technicians were friendly and the carpet looks brand new. Thank you!
Report a concern   October 14, 2012 — Rated 10 out of 10 by A.R. Zerorez Los Angeles
What do you like about our products and services?

Very friendly and helpful.
Report a concern   October 13, 2012 — Rated 10 out of 10 by N.G. Zerorez Los Angeles
What do you like about our products and services?

Our carpets came out great, your Technician (Jorge) was on time, friendly & efficient. We will highly recommend your service.

Thanks Again!
Report a concern   October 13, 2012 — Rated 10 out of 10 by A.R. Zerorez Los Angeles
What do you like about our products and services?

The person I spoke to on the phone was very helpful when I described our job and issues. I like the reminder emails. But what really separates you from your competitors is the service. I was very impressed with Robert and Chris - they went over and beyond as far as service. Both were extremely knowledgable and enthusiastic about their cleaning process. My rugs and upholstry look great - brand new.
Report a concern   October 13, 2012 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

all of the above.
Report a concern   October 13, 2012 — Rated 8 out of 10 by E.M. Zerorez Los Angeles
What could we do to improve?

Explain things better prior to treatment.
Report a concern   October 12, 2012 — Rated 10 out of 10 by P.S. Zerorez Los Angeles
What do you like about our products and services?

All very good. I especially enjoyed meeting your technician Dana. In addition to the better-than-expected results of the process, he took time to chat a bit about personal background, schools attended (I'm a retired music teacher) small talk,but not enough to delay his performance.

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