based on 41176 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price, job done, and showed during time they said.
A few spots in the areas cleaned were missed. Train your employees to do a better job and be thorough. Thank you
Carpet looked very much the same in two days. Matted down
Showed up on time, gave a fair estimate of the services and completed the work in
the time frame he predicted.
Mike Sun City Summerlin
I know my carpet will be clean when the technician is finished. Technicians have always been on time, been helpful and knowledgeable and get the job done right.
Chris and his asst. Jeremiah were very personable and professional. Chris explained everything in detail and I can't believe the difference in the carpet! It looks like it's new! Thank you for your professionalism and high quality product.
Your service person was on time and very personable. He did a great job.
Great service and an even better price
Rich did a great job. Helped me work out what I wanted to spend. Was a real nice guy and did a great job!
Best carpet cleaner in the business, hands down.
The 2 service people were awesome! They explained everything they were going to do, the amount of drying time and answered any questions I had.
Profession, timely and a job well done. Thank you.
Sanitize and kills the bacteria
First of all they were at my house at a reasonable time. The two representatives, Chris Deak and Reggie, were very efficient, courteous, helpful and professional. They explained everything, worked very hard and did a more than thorough job.
I was very satisfied with the results of the cleaning. The carpet dried in a reasonable time, and is very soft and feels clean. With other companies...it was 'crunchy'. Everything was done to my satisfaction.
Thank you for job well done.
The products used are excellent. There is no spots left on the carpet and the carpet dried much faster than other companies I have used in the past. The gentleman who came was polite, knowledgeable, and extremely helpful in explaining the terminology.
Rob is the best. I am thinking about adopting him.
everything turned out really well. customer service was great
The carpet cleaning technician (David) was great. He did a great job, and it was super quick and easy! This was also a great price. I have a business idea for you...something I would like to recommend: I think you could profit greatly from an annual service membership, something that allows 2, 3 or 4 cleanings per year for a monthly fee of $10, $15 or $20 dollars. That would give you 2 things that you don't have now: 1) a predictable monthly revenue stream - ie, subscription service, and 2) it would allow you to get to know your customers better with regular contact and you can offer other types of carpet or other cleaning services, discount packages, upsells, etc. If you like this idea, please contact me: Phone number removed. I am here in Las Vegas, but my cell is an LA number.
Fast and efficient. Employee was very knowledgeable about cleaning carpets AND tile floors. Also, he was very polite.
Great job.
Prompt, professional and courteous
The service technicians (Zack and Casey) were professional, friendly and courteous. I've had several other carpet cleaning companies over the years, but this job, by far was the best!
I've already recommended your service to my neighbors.
good
Professional, efficient, affordable and you do a great job!
Excellence
The carpet is clean, but for the price I paid to have it cleaned was way above my normal carpet cleaning company I was using before I decided to you use Zerorez. Not much of a difference you both made the carpet clean.
Love everything about this company. I use them 2 to 3 times a year. Always walk away pleased. However it is the quality care one gets too from the technician.
Thank you Luis
The carpet is cleaner than the day I moved in
Based on many of the reviews, I expected a bit better cleaning in a couple of areas where obvious surface dirt is still visible. Nothing wrong with the tech (Chris Barnes), just a bit less satisfied with a couple of areas. Chris advised that Zerorez uses "pretty strong chemicals" and I figured the areas of concern would not be a problem, if that was the case.
The stains that we paid extra to have treated did not lighten or get resolved. The treatment just made the stain spread out to a bigger area and be even more noticeable.