based on 39724 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technicians were very kind and professional. They used booties and corner protectors in my home, which I appreciated. And I liked the price!!
Your service man Bernard was great
Service man was very thorough and amazing!
Zak did an awesome job my carpets look almost new. Ty Zak for working with me
Fast and thorough, up sell offered but not forced
Your man came at 1:30 pm on Friday April 20, 2018 to clean carpet in our Casita. While there, he discussed an additional charge for a small area in the hall of approx 15-20 sq ft of carpet that had remaining moisture from the water spill that occurred the night before. (we had extracted the water and dried the area overnight prior to your company's arrival.)
The hallway area was still damp so he said there would be an additional charge of $297 and it would take him an extra 2-3 hours to dry and clean this area. We were surprised but agreed to the additional charge as we had guests arriving who would be staying in the Casita.
He asked me to sign for the total amount of $404.00 and check the box in advance of starting on the job. Knowing that he was going to be there for a few hours, I left to put gas in my car. In less than thirty minutes he knocked on the door and told my wife he was finished and asked her to look at the finished work.
He said the carpet was still damp and to wait about 3-4 hours before walking on it. She did not know that he had told me it would take at least 2 additional hours to clean and extract the moisture and stain.
When I returned from the gas station, I was surprised to see him gone.
When our guests arrived that evening we were dismayed to find that the carpet was still quite damp in the hallway area and that there was a bad smell. We ended up having to provide alternate accommodations for our guests.
In reviewing the carpet and the bill this morning we see where we were charged extra for "3 areas" We also see where he took shortcuts and didn't clean the entire carpet and that a small stained area is already showing the original stain. The smell has worsened and we have new guests arriving this afternoon. We have called the company and left a message but you are closed. We have used your company for all of our properties over the years and have always been satisfied. Please contact us first thing and send help to fix the problems.Phone number removed or Phone number removed. First name removed and Linda Last name removed.
I am grateful that your staff have educated me to the best long term care of my carpets and tile. I appreciate that there are no heavy chemicals that can build up in the carpets or harm my cats. I keep coming back for the great customer service and ease of the whole process. Thank you for being a great partner.
Your service personnel are extremely capable, speak English, present an excellent appearance and go about their business with very professional methods. I have been very impressed with my recent service and with previous experiences.
Carpet looks great. Just like it was new. Chris was a real gentleman very professional.
Great service!
Good job!
The carpets are clean and the service was great!
I've already called customer service and expressed our disappointment in your service. Our carpet took twelve hours plus to dry. The texture of our carpet is stiff and areas still not really clean. Maybe more training is needed before you send your employees to service a customer.
Professional workers and excellent cleaning
it would be beneficial if the people making appts inform customers that the room rate price is for basic services.
spot removal, Pet urine Are additional.
when techs come to do cleaning they inform us that they cannot guarantee that’s spots will not come back UNLESS u upgrade and that without extra add on of pet stain removal the carpet will smell like urine. then there is the treatment to protect carpets like scotch guard
Very helpful in answering all questions. Very curious. Very good job
Friendly staff and quick service
Service was really professional and they did a GREAT JOB I would recommend Zerorez to everyone No more Stanley Steamer. we will use you again for sure THANKS
Very professional and friendly.
They did a very good job and were very accommodating
Not sopping wet varpets
Great product for floors. Carpets dry quickly, look awesome. Had really dirty time come super clean
They did a good job. However, quote was misleading on that day and the gentleman didn’t show a breakdown and so when I finally saw the invoice, fiber protection was $175 when the guy mentioned he was throwing it in for free. I would probably use ZeroRez again, I just didn’t like that I couldn’t see breakdown prior and felt a little misled.
Green...no mess...on time service
Great service, professional staff, dried quick, no smell.
On time. Great job.
Zach did a terrific job recently! He worked so hard. Thank yiou!
Did a great job. This is the second time we has used you and have been very happy each time
Everything !
Absolutely everything! The service technician was knowledgeable, professional and honest. HE did an awesome job. Loved the results and you can't beat their prices.