based on 39724 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Talan and Steve were great! Tile and carpet looked like new. Also nice to know the cleaning agent is a little less harsh than the other guys.. Would definitely recommend and use again!
Tech, Zak was a professinal who knows his product and communicates very well.
My carpets look great. I just wish he would have moved the furniture and got under the coffee table.
Luis Puente had to overcome some challenges not in his control. He kept me up to date and did an amazing job. My carpets and stamped concrete look amazing. If you need your carpets or floors cleaned make sure to ask for Luis.
Technician very friendly and informative... did a good job!
Chemical free. Floors look great
I loved the thorough inspection from Zak, outstanding results and an hour faster than estimated.
I called and the technician was at my house same day in 2 hours. Excellent Service and quality of work.
The technicians explained everything to me and where very professional
Our tech. David was very informative and did a great job! Will use the company and ask for David again!
Quick and efficient
A bit expensive but the carpets look great!
Friendly staff. Great job and very quick and efficient. Outstanding custo m er service. I vive J and J a 20 out of 10. I will be using you again in the future. Just know that i will be requesting and recommend J and J not only for myself but to all that i refer to you. Job well done. Thanks. Mrs. Deborah McCowan
The technician, William, was great - did a good job. We would like to use him again.
Carlos did a great job on my carpet. He exceeded my expectations. Very professional and did the job right.
Getting ready to replace old carpet but decided to try Zerorez to buy more time. Seriously our carpet looks NEW! Chris was processional and friendly explaining each service and quote and we feel we got a DEAL! Definitely recommending ZEROREZ
Gary provided very professional service and did top quality work. Our tile looks new even thought it's almost 21 years old.
The fact that your the best I've seen on the market.
I could not believe that I was quoted about $200 over the phone and the service tech gave me an estimate for a complete package of almost $1,000, due to a lot of pet stains. I would have liked to have heard that on the phone first about different price levels for different packages. I settled on spending $450 which was more than I planned. Please don't go for the bait and switch in the future.
First name removed
Not sure the price is worth the quality/results of cleaning my carpet and Tile.
Outside of the initial offer via promotion price, the additional quote for the rest of my house was to expensive.
They were extremely friendly and professional! They also took their time and did a wonderful job on carpet that really should be replaced!
I can't Thank them enough!!!
Kind technicians and a service that works.
It was a pleasure to have your representitives Chris and Steve clean our carpets and leather upholstery last Saturday April 21st. They were prompt, courteous, motivated and went beyond the call to do a great job without a high pressure sales pitch. We have pets and they used a special scrubber at no extra charge to extract the hair. I highly recommend this team.
As I am
Tom Lynch
I have used ZeroRez for years and have always felt like they are the best in the business. However, my most recent experience was a disappointment. The price quote I received was probably the highest ever to clean my tile - not just by any company but even compared to every other cleaning I had done by Zerorez.
Before agreeing to their last quote, I asked the two techs if they would be turning my grout lines back to their original color of white and was assured that yes they would. This did not happen and I could barely tell the difference afterwards. I paid $100 less and Grout Plus was able to get the grout lines back to their original color and even used a roller wheel to help get the job done right.
What really annoyed me this time was that one of your techs thought it was OK to pick up our shoes and put them all over our dining room table as he was clearing our tile before bringing in the buffer machine. Im not sure what he does in his home , but in this house we do not put our dirty shoes where we eat our food. We have an infant and his pacifiers and teething toys go there. Absolutely ridiculous that you don't train your staff better than this.
I never had a problem with Zerorez until now and this is the last time because I will call Grout Plus or Stanley Steamer the next time.
Gets my carpets very clean and workers are friendly and good at what they do
Our tech did a great job and was very friendly and knowledgeable.
My technician, even though he claimed to be brand new, was very professional and did a great job for us
Chris did an excellent job. very professional. the color in carpets are bright and clean. will recommend your service to my family and friends.
awsome service and for sure will share with friends
Everything