based on 39741 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rich was honest and good. This is a property the carpet will probably be removed by new buyer since it is old but Rich made it look good! We just did the basic cleaning. If carpet was staying we would have added the scrub and it probably would have looked brand new!
There is no chemical smell. The cleaning Tech was very knowledgeable about chemicals and all the other services we asked about. Also, my carpet is soft and not crunchy.
Michael was very knowledgeable about cleaning my carpet.
He was on time. The carpet actually looked new and felt new after his cleaning.
Thank you coming the same day and the sofa and carpet dried quickly. I think it was a very good job.
my last carpet cleaning man did an outstanding job for me. he made my old carpet look so good and clean again. I think my cleaning man was Andrew and I give him two thumbs up for such a great job. I had zerorez clean one of my rental properties and they loved them as well. I tell my friends that I have used other companies in the past but zerorez is the carpet cleaning company that I recommend!!! thanks again for a job well done. tom
Very Professional!
Fabulous products and service. Thank you
First and foremost is the quality of your employees and the professionalism that they bring to a job. Luis is very professional and explained in great detail exactly what he was doing and the cost. No surprises. The quality of the customer service which I give 10+ because he called me twice to ley me know when he was going to arrive and also when he got to my development. Also he tried everything to remove the ink staibs and was so disappointed when nothing worked. Also he took great pride in his work with showing me pictures of what he has cleaned.
Don't get me wrong, Michael did a wonderful job, but once it dried it looked like it did before. What he did was the area most traveled, with all the publicity about Zeroerz, even the wonderful smell was just about gone by the time I returned from an errand.
Everything!!!
Honest, informative, & thorough
Service tech were friendly and courteous, they also work fast and efficiently.
Loved Leslie! Great clean. We will use them again every time. Love the natural nonchemical products.
Have called and complained and we will see after they come out and redo the carpets.
Great customer service
Very helpful and gave me a great price
Cleaning product leaves carpets cleaner, and the carpet stays cleaner longer. Technicians are friendly and professional.
The
Our service man (Carlos ) was great!
The product is great Nd my carpets And couch and Tile look brand new
On time - very efficient - always do a great job!
gd job
The man who came this time seemed to be in a hurry! When he came outside to tell me he was done, I was immediately skeptical. Sure enough, stains and traffic patterns were still there. The last time I had Zerorez, my carpet looked like new. They removed stains that had been in there for years!!! So when this man said "It's old carpet. That's the best it will look", I picked up my phone to call Zerorez , and told him I was extremely disappointed, he said, "Let me go over it again", and the carpet looks great! Don't want the man to lose his job, but he needs to learn to do the best he can!
Quality work and customer service is great.
The service was excellent. Our representative was extremely customer service excellent. Our carpets look amazing. Thank you so very much! We are really satisfied. It exceeded our expectations.
My rugs look amazing. Just like when they were new!
The service was great. The technician was very friendly and personable and did a great job!
both techs were very professional and very informative answered all our questions explained in detail their process then set to work fast & efficient with an added bonus of great personalities very easy & comfortable to work with
From my first contact inquiring about your service to the end I felt this was a company I would want to use over and over. The technician came on time within the window, he was thorough in explaining what he would do. He was friendly, did the job at properly as it was needed. Not rushed, the carpet looked great and took care of my concerns. I will defenetly use them again and would recommend them to all my friends.
Fast, friendly, through and we got an appointment quickly that worked well with our schedule
Michael was great!
My carpets feel light and fluffier now.