based on 39751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They're the best Leslie is great
On time, and delivered what they promised.
Techs are very efficient and polite. No "crunchy" feel to the carpets once they are cleaned, thus no residue. Highly recommend this company.
No crunchy carpet - no use of chemicals
Cost what I was told. No pressure to buy other products. Very professional service person.
The best carpet cleaner people I have ever seen, carpets look like new
We are pleased with the carpet cleaning your company provided. We were concerned that the ripple in the LR carpet would be a problem but when dried...it disappeared
Thank you for a great job......
Exellent
The prompt service, professionalism of the of the staff both in the home and your office. I have highly recommended Zerorez to others.
My floors look amazing! I really wish I could provide a before and after picture. Both the gentleman where extremely professional and communicated with me through the entire process. They worn booties and changed them each time they had to go outside. They were also super quick. Before they had me go other the floors to make sure it was to my expectations and made sure I didnt have any questions or concerns. Awesome company! Awesome employees. Will definitely be calling them again once we get into the new house. Thank you guys again!!
Carpets were clean and technicians were professional and polite. They did a good job and explained process thoroughly.
Marcus was very professional. Did an excellent job. Left no mess!
Called for our free estimate. The lady on the phone said worse case Estimate of $148. It went up to $331. The guy said that was for just water and extraction. That we needed power wash
that he was going to power scrub on the traffic areas. He would do it throughout since the house was empty we should do it. He would put the protectant o throughout. Sounded good. They were both very nice. When he demonstrated the cleaning of the traffic area the spot came out nice. When I said it was so much high than the lady told me the worse case would be that I wanted to get another quote. He said: well we drove 45 minutes over here so if I have to come back it goes up to Full price on everything. Talked us in to going forward with the cleaning and I would have been happy if it would have all come out. He did scrub throughout but did not do extra over the traffic stains that I was expecting to come out. The cost wasn't the issue. I am going to have to take my shampooer over and go over the traffic area's that weren't scrubbed any extra than the whole room. I showed him and he said well that's where they had a sectional and their feet sat. Then he tried to say that our 3 year old carpet is wearing in the traffic area's. So NO I will not be recommending Zero Rez to anyone. i certainly will not be using your service again. Which makes me feel bad because they were nice and had a good sales pitch. They never said we would be left with bad areas.
I do apologize for any inconvenience you have experienced with your cleaning. I will go ahead and escalate this to our management to remedy this. We do have a 30 day workmanship guarantee. I can set you up for a re-cleaning if you'd like.
Politeness of employees. Wearing shoes covered before coming inside. Great job!
Professionally done in the time promised.
Technician did a great job!
Carpet looks great.
Jordan was absolutely amazing in all he did! I highly recommend Jorda! Very professional and crusty service was a 10👍We will definitely use Zerorez I the future ! Thank you!
some of the spots are back already.
We do have a 30 day workmanship guarantee. I can set you up for a re-cleaning?
It’s simple, fast, and very reasonable priced. The people are always friendly who come to clean the carpets.
Casey was great! Set up proper expectations, and instead of leaving my front door full on open, he cracked it so the equipment had room, but not all my cool air would be sucked out the door.
AND HE LIKES ANIME :D Thanks Casey!
Scott was excellent in cleaning a carpet that I was certain I would need to replace. GREAT JOB!!!!
The service tech was very knowledgeable and professional. He took the time to explain what he was going to do and what to expect for dry time. My carpets look amazing.
Thank you.
clean the carpet
No pressure, no surprises in the prices, friendly and knowledgeable service.
The residents loved the friendly staff and how quick the carpet dried!
Professionalism. Natural products. Proprietary process.
very thorough job. The techs were very friendly and professional. great job
Very clean. The techs were very professional and explained everything upfront.
Great product and pleasant and efficient service