based on 39755 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service rep was great - he explained the how's and why's and, as a baby boomer, that is exactly the kind of information I appreciate. The actual cleaning of three carpets was really quick, dried fast, and isn't toxic to my dogs. They carpets look wonderful - thinking we can keep them another year or two!
he was on time, and explained what the best options to do.
That no chemicals are used and the care and politeness of your employeer Justiun
Price wasn’t truthful, the advertised price for 3 rooms was $99 that turned into $200 bill. I get the charge for the living room but extra charge for the master bedroom was not specified on the advertisement
I apologize for your experience. So, I checked the booking logs, invoice and have spoken to the technician to better understand the situation. I see that you were booked for 4 rooms, and three of those rooms are $99, the additional room is $40, one of those rooms was over 200 sf, so a $25 oversized room charge was applied, the hallway was added for $29, which came out to a total of $201. Our technicians will not start the work unless you approve it. If the price was an issue then, we would have gladly adjusted it for you to the best of our ability. In the meantime, if any of the cleaning was not to your satisfaction, we do have a 30 day workmanship guarantee. I would like to set you up for a re-cleaning to get this taken care of for now.
The guys that came to my home were very nice and very professional. They cleaned my large area rug and it looks great.
Kevin with Zerorez was Fantastic! He was Prompt, Professional, and did an exceptional job on my Carpets and Tile! I would Highly recommend Zerorez to anyone needing work done!
Its honest and Friendly with very Professional
No singing
I apologize for your experience with your service. We do have a 30 day workmanship guarantee. I can set you up for a re-cleaning?
The techs were very friendly and helpful
Good service
Carpets look great! Super soft to walk on no residue! Service was excellent!
I was concerned the stains wouldn’t come out!
They did!!
Thank you awesome job!
I had a reception at my house, also been wanting the carpets freshened up. Had my 3 rooms, stairs and 1 area rug done. My area rug looks new again! Anthony was friendly and great. I was Happy with the service and will be using these guys in the future!
Super friendly tech. Efficient work.
I won't be able to say anything until I get my area rug back - approximately 2 wks.
I did have a small area rug cleaned and it looks brand new. The gentleman was extremely nice and thorogh.
Michael, your service rep was excellent.
Carpet was very clean.
I was very happy with your service.
You guys have done a great job both times and it was fast. The only issue I have is that both times I have been quoted a price to have it be more when they arrive. Not good!
Very professional.
They were very polite and inform me what they were going to do. I have been a customer for a long time.
I was recommended by my realtor to contact Zerorez for Carpet cleaning. Well.. the carpet looked fantastic after the cleaning. I would definitely recommend Zerorez!
Your service employee Louis, did a wonderful job on my carpet and I would highly recommend him for his knowledge and work ethic.
Luis shows up on time
He Works quickly
My carpets look great
The people.
As always, a good job, friendly
Carpets looks great, service provider very Professional and courteous
Reggie was excellent! He was professional and worked hard to clean all of the stains in my carpet. Thank you!
I always call Zerorez because I know they will get the job done right!
My carpets look brand new after the cleaning!!!!!!
I like the fast service and how great my carpets look after cleaning.