based on 39755 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Leslie was great!! I’m happy that your services lived up to all the recommendations that I received. Attention to detail was awesome!
Thank you again!!
Be up front with the customer upselling your services after you get them on your $99 dollar special and not explaining the 200 square for policy.
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. The booking logs show that you booked us for the 3 room promo. The additional services were added when our technician arrived as well as the oversized room charge. The brush pro total was $35 each for 3 areas, the Bio Treatment for 3 areas but the technician gave you an area for free, which came to a total of $70 instead of $105. I see the technician gave an additional discount of $51.70, so with the discount of the free bio treatment and the $51.70 that comes to a total discount of $86.70. The reason for the brush pro, bio treatment is that our technicians are trained to inspect the carpets to make sure that we apply the best cleaning method for your service. If they spot an area that our traditional cleaning method of pretreat clean and sanitize will not take care of, they have to let you know of a method that will as well as inform you of what they can do to meet your cleaning needs. In this case the brush pro, and bio treatment was recommended, which is an affective method of cleaning those areas. Which is something our technicians recommend if they believe that it would be beneficial for your carpets, usually because of possible stains that might occur in the future. Our technicians are trained to offer services that they stand behind for their cleaning, we will waive any service that you do not want or feel uncomfortable with at the time of the purchase. I am also going over the text conversation with you and the manager and it looks like the problem was that you didn't see the " Up to 200 sf, additional charges may be applied", so we sent you a copy of the promotion you saw. I will bring this to the attention of our management team, we do feel like we have done our best to accommodate you and your needs, from the tech giving you $86.70 off of your cleaning, to our manager taking his time to best understand your experience, if their is anything more we can do please give us a call at 7025670016. Let us know what you would like to have happen.
My carpets look amazing. Also much faster drying than other carpet companies.
Continuous service but I do need a refund as they overcharged according to invoice
No soapy residue, very accommodating technicians, great results even though the carpet is old.
Everything just smells fresh and looks clean.
Quality service
The tech Zack was very professional and thorough. The product smells good. My floors and grout were very clean. Capers dried quickly.
On time, professional, friendly staff.
I'm not sure that my carpet has EVER been this clean! Our carpet is 5 years old, and today it looks brand new. Thanks to Chris and Andre for their professionalism and hard work.
Ok overall not sure if technician was having a bad day, not the friendliest.
You are fast but thorough . clean and friendly and I'm happy, happy, happy. Nancy Austin
Very professional and excellent job every time!
Especially liked the two who did the job this year! They explained what was needed to do a good job and how to protect my rugs in the future. I will get them cleaned each and every year because I can count on the results and know you send out the BEST PEOPLE to do the job! Thank you!!!
Arrived at the appointed time, was thorough with what was going to happen and was very professional. Great service and will use them again.
No soap residue and quick drying.
I was a little disapointed in how the carpet turned out, not as clean as expected I'm not sure why?
you guys are the best! Kudo's to Michael. He was early (a GREAT thing), professional, polite, and explained the process to me. Carpets look brand new. Thanks Michael!! And give him a raise! :-)
Too soon to say
You guys always do a great job and I wouldn’t use anyone else!!
Carlos and David of Zerorez, Las Vegas, were highly professional when they came to clean my carpet and tile. They called before arriving, asking if it would be ok to arrive a little earlier. Ok with me! Carlos clearly explained the levels of service they could provide for my heavily, pet-stained carpet. My elderly pet dog has diabetes and has stained our carpet. Carlos did not pressure me into choosing a more expensive option when I chose the least expensive option. I told him we plan to replace the carpet in a few months anyway with new flooring. Carlos did an excellent job in cleaning my carpet while David did an excellent job cleaning the tile. The tile hasn't looked that good since I bought my home in 2005 and I'm very pleased with the way the heavily soiled carpet turned out. Both look great! I am a repeat customer of Zerorez and I will continue to be. Great product and I love the fact that it dries so quickly and cleans so well. Thanks Zerorez!
Great
Carpet look great. Very satisfied. Wasn’t ready happy with the surprise cost of spot treatment you should forewarn customers. Joseph Connor
Jake was very professional and personal. He explained everything that he was going to do and when he was done it looked almost new. That is saying a lot for 15 year old carpet.
Very easy and it worked
Product cleans well and dries in a reasonable time. Easy to schedule within a few days. Priced well. Serviceman (Kevin?) was professional and friendly.
He was on time, explained my options and did a fantastic job
I liked that I wasn't pressed to use different products and treatments..i was told about them, but not pressed to use them. I was moving out from a rental and just needed the basics. Kevin was a very thorough young man, very pleasant..
My main feedback is more about the tech that came to my home..
I believe you have a real asset having Kevin as part of your team! Friendly, and professional for such a young man!
Very friendly staff. Great carpet cleaning!!! My carpet looks new!!!!!
Very thorough in cleaning process
Great service clean carpets. He was here on time. Explained the procedure
My carpets look and smell clean.