based on 39741 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are safe and work well,this is a second use of your company!
Your representative was knowledgeable, friendly and efficient.
Tech was very knowledgeable and kept my budget in mind. I love my clean carpets
The carpets look and feel really clean. All our stains were removed...even our really bad one's..you can barely see any trace of them. It feels really good to have clean carpets again. Now we just have to get use to taking our shoes off. Thank You
My adult son initially contacted the company from a radio ad. He said it was ‘three rooms free.’ When I received call same day, it was 3 rooms for $99. Anyway, I asked tech to give me quote for whole house. It ended up being $904, which seems really pricey but I’m having new furniture delivered (next week) and so I was pressed for time. Tech seemed nice, personable, and knowledgeable but he was by himself. He told me it would take time to do the work, which was fine with me but then breezed through so fast! Tile in upstairs master bathroom was not cleaned well at all. He didn’t use same tool as he did downstairs. I could see it was wet but after it dried, I could easily see dirt and makeup still there and a Clorox wipe was easily soiled. Pet stains were done quickly and showed within an hour of him leaving when he said he’d take the time to do them right?! No detail work around the edging and spots were missed on tile downstairs, could easily see them next to the tile that got cleaned (after it dried). I would love for a different tech to come by and do the tile and pet stains right. Tech I had was nice and personable but didn’t take the time needed for a $1000 job (because I tipped him $100 on top of $904 total giving him the benefit of the doubt). He’s a good salesman with the ‘quick and efficient’ line but it just didn’t get cleaned thoroughly when he was only there an hour. Otherwise, loved the look of the carpet areas that he went over quickly such as the stairs and bedrooms and like I said, he was nice and personable so I feel bad leaving this message but I want to get what I paid for please... I could only afford to do it because I got my stimulus check same day and decided to splurge on getting the house cleaned thoroughly.
Good cleaning, no reisidue.
Clean and no smell.
Carlos was courtesy and professional.
I think Michael did a great job. Only concern is that we agreed on a price when he started and it ended up being slightly higher in the end. He was fast and efficient.
We lived in our rental for 2 years and Zerorez made our carpets look fantastic. I would recommend them to all of my friends and family and plan to use them again in my new rental.
Your employees know what to do with the carpet and, hopefully, will help. He said if spots come back in 30 days I can let you know.
I have always had good results with your service.....Zak did a great job with cleaning our
Rugs.....thank you Zak!
Cory was very polite caring offering protectant and options for area rug cleaning
Gary did a great job! Zerorez is always excellet
The dirt was lifted from carpet and even though it is an older carpet, it looks so much better.
Technician was friendly and competent.
On time, knowledgeable technician, soft clean carpet & unimaginably clean tile entryway.
The individual special treatment area was a bit disappointing given the up charge amount. The tech was amazing he did a great job overall. Was on time very careful, could not be more happy with him but the extra treatment was too expensive and did not produce expected results.
I like that they use their own water. They are always professional fast and efficient!!!
Prompt, friendly employees. Professional demeanor. Carpets looked great after cleaning, soft not crunchy carpet afterwards. Very satisfied!
We have used Zerorez 3x and have been very happy every time! John did an excellent job today!
Friendliness and prompt service
I use your company for all my investment properties. Quality service and promptness!
I thought I would have to replace the carpet in my guest room. I had a roommate and she was only there 6 months. I don’t know how she managed to get the carpet that dirty and nasty in 6 months. I thought it would be impossible to get those stains out. But you guys did it and did a fantastic job!!! The carpet looks new!!! I would highly recommend this company to anyone looking to get their carpet cleaned!!!
EVERYTHING!
GREAT!!
The service was excellent. The technician was on time and wore a mask and foot coverings. (Of course, the customer should wear a mask too as a courtesy). The carpet was beautifully cleaned and the price reasonable. I would definitely recommend Zerorez.
Always great, carpet looks great much longer. Victor was great!
Show up at the agreed time
This is my second time using and this time my white carpet still shows spots. Todd that did the work was very nice.
Fast and clean