based on 39723 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, friendly, reasonably priced, floors look great.
Victor was great, as all the reps I have had before were. Keep up the good work!
You get the carpet clean.
We loved the idea of no chemicals for cleaning as we have small children. Our carpet was fairly new and we were only cleaning our carpets to maintain their warranty. When I called in to ZeroRez to get information about pricing, etc. I felt like the agent that helped me didn't really care about customer service. ZeroRez is more expensive than other companies and they don't move any furniture for you. You still charge for the square feet in a room even if it is filled with furniture that you are not moving to clean under. So really you are cleaning about half as many square feet as you are charging for. The sales agent didn't care in the slightest that I needed help to move furniture, she let me know that my only option was to pay even more $ for help. Other companies I have worked with in the past offer furniture moving with their service. Also I selected a specific time for our cleaning window, again because I have small children. I can't have the service going on during "distance learning" or when a baby is napping. The first day your team wanted to come out of the scheduled time. I explained why that didn't work and it wasn't much of a problem. After our carpets were cleaned there were some spaces that felt like they had a residue on it and we asked for a technician to come back and correct the problem. We also found bright pink streaks across several areas of our carpet only after it had been cleaned. I again scheduled a specific window for the same reasons I had the first visit. I was called three times earlier on the day of the second cleaning because the technician, different techs each time, wanted to come outside of our scheduled window. The first tech who called said he had finished a job earlier than expected and wanted to head over, I explained why that didn't work, he was okay with it but had that "oh darn" kinda response, no biggie. The second technician however out right told me that my scheduled window might not work because "they" don't like the technicians sitting around between jobs. This all after I explained to him that another technician had already called and I told him why changing my appointment wouldn't work. I explained to him that I didn't care what he did in between jobs, that I had a planned and prescheduled window of service with ZeroRez and that is when I would have my carpets serviced. This second technician said okay and we ended the call. I didn't appreciate that he was trying to bully me into doing what worked best for him when I paid for a service. Then, believe it or not, within an hour a third technician called, also different from he first two callers, to try and come outside of our scheduled time. This technician however when everything was explained to him as it had happened was very polite and apologized for all the calls and confusion. He understood why I needed to keep my specific window and said he would see me during my scheduled time. Why there was no communication between your company I don't know. I was really busy and it started to feel like ZeroRez was trying to pressure or harass me into doing what you wanted. Once the carpet was cleaned the second time it did seem to help the residue feeling. Over all I just wasn't impressed with my service, experience or your pricing in comparison with whats offered. Also we are still trying to get the "pink streaks" out that we found in our carpets following your cleaning service.
Quality work, my floors look great. Professional and respectful technicians, they kept me informed throughout the entire process.
On time. Excellent job. Isahia was great.
The guy who guy out was excellent
After cleaning my couch still smells like dog. And now my whole room smells worse than it did. It seems like the only thing used on the couches is a citrus based degreaser and water. There was no other chemicals offered to alleviate the odor. Do you offer other products that could have ended with a better result? I told them pet odor and pet hair was my main concern. I was told to vacuum which I did but was never told or offered anything more. If pet odor wouldn’t be eliminated that needed to be told to me before hand as i was under the impression this would help.
The service is great and I am able to secure an appointment easily and also i get a call from the company when they are on thier way.
More importantly, it looks super clean after it is done.
Cleans the carpet deep like when it was new.
I like the way the carpets come out. Very clean. No order and no soaked carpet. Also had tile done. Very white now. Corey did a fantastic job
Fast drying, no residue
Good pleasant service. Great job.
No soap residue and quick drying
Great team showed up, Chris and Corey. Pro and efficient. Love to see them next time! Great job.
Great friendly service!!
Very professional and didn't take long. Did a great job.
A great job was done. The person was personable, and did a wonderful job.
Representative was on time, professional, efficient and the service delivered what was promised. Will definitely use Zerorez again.
Julien did a great job on my carpets, he was really friendly and professional. It was a lot easier than I expected My carpets dried quickly, no smell no problems! I will be calling again! Bryan
1-16-21
Friendly personal completing the services. They did a wonderful job on the carper, tile, and couch. Was very pleased.
Corey was extremely professional in every way.
Super pro job.
Absolutely no complaints.
I would call him again.
I love the Explanation of services given before during and after. Very professional!
Fast & effective
I called on a Friday they came out to clean the rugs early Saturday. Great nice guys.
Julian did a great job and took the time to explain the process to us. He seemed to really care about our satisfaction and that we knew our options for the levels of cleaning available. Every step of the process, from the interest form online to the booking of the appointment to the appointment the next day was fantastic and simple.
The technicians were very courteous and professional. The job was a large one because we had our air ducts, tile, carpet and upholstery cleaned. They accepted the daunting challenge to remove old blood stains from our closet. The stains, although not completely gone, look 110% BETTER thanks to their hard work and effort.
Our only criticism, is that there are a few "shiny" areas left behind on the ceramic tile. The job took around 8 hours to do. By the time the techs were finished it was too dark to inspect anything. Next time, we will split up any work we have done. I'm sure the techs were EXHAUSTED after working so hard. Thank you Zerorez!
GREAT , PROMPT & PROFESSIONAL SERVICE WAS DONE TO CLEAN MY HOUSE CARPET , I WAS VERY PLEASED WITH IT...YOU WILL BE HEARING FROM ME AGAIN IN THE NEAR FUTURE , THANKS ZEROREZ...!
everything was very clean!
Everything went well and price was good.
Thank you and stay safe