based on 39704 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service guys were very nice and accommodating.
Timely, professional, and friendly.
on time, professional, good job
The technician Major was very professional and pleasant
everything was good no complaints
Promo arrival and quality service.
I like that there are no harsh chemicals. I have two young kids and a dog.
very thorough
clean, efficient job
The technician was very thorough and meticulous, he cleaned away the dark stains on our carpets. It was really hot but he kept on working until it was done. Really appreciate the good work!
The staff are all so very friendly and they do a great job!
Will was a great technician and the product makes my carpets look fantastic.
Everyone we’ve ever worked with from Zerorez is professional, friendly, respectful and efficient. And our carpets, with two cats who are getting older, always look great, and there is no chemical smell after. Thank you!
Carlos , true professional
Michael and Jordan did an amazing job. They were friendly, efficient, and thorough. I am always pleased with my experiences with Zerorez.
The Technician was very knowledgeable and professional about the job he was performing.
Victor and his partner did a very nice job. They were quite personable, knowledgeable
and got the job done in a timely manner.
Bottom line, carpet looks great!
Thanks.
Great service. Carpets looked great. Didnt take long and price was fair. Will definitely use you again!
Major was the tech who came out and was great. Gave me a quote, recommended services for my sectional and knocked it out in about an hour. The sofa looks like new! Money well spent.
T.J was awesome! Service was done fast.
Service arrived right on time and technician took care to remove stubborn spots.
My carpet looks great!
Fast, professional and satisfactory.
Your tech was great. Very happy with the Service
always please on service
Brandon did an excellent job, called when he was on his way, arrived in time and explained everything to me. My carpets look brand new again and the price was very reasonable. I would highly recommend using Zerorez
I saw your "$29/room plus 100 sq ft of tile" advertisement so I called for pricing to clean two rooms, one stairway, one hallway at the bottom of the stairs and one landing/hallway at the top of the stairs. I was told the landing/hallway at the top of the stairs would count as one room. And the stairs had a standard price of $65. With my military discount the quote was for $156. I then received that quote from her via email for verification.
When the technician arrived I said I wanted to make sure he and I were on the same sheet of music and went over all of the above. We agreed
When he had finished one room, the stairs, the hallway below the stairs and the landing/hallway above the stairs he said he was done. He said that was what was on the quote and what he and I had agreed on. I reiterated all of the above but he was adamant that I was wrong.
I brought up the quote on the computer and indeed it showed everything I stated in my introduction. But then he pointed out that the email quote was for $193, not $156, and that was what he was going to charge. I had looked at the email quote and confirmed the "items" in the quote but not the "price". My bad. I should know better than to trust.
Summary: Either the girl giving me the quote erred in her $156 quote or the technician erred in first telling me his and my understandings of what he was supposed to do were in agreement and then telling me my quoted price was off by $38.
I am not dissatisfied with the job done, I just think I was hit with a bait-and-switch and think that is a bad way for any company to do business. It bothers me that if I was to ever decide to use you again I would have to work under t he assumption that I can't trust what you say but must be extra vigilant to make sur3e what you say equals what is on your writte3n document.
The representative was very nice. and wore the mask like I asked him to. Very professional but friendly. And done a great job.
That it has limited chemicals
service person was great, informed, and professional. Liked the fact that no harsh chemicals were used. Used a different cleaning service in Colorado and carpet always felt "crunchy" afterwards- got dirty quicker after cleaning.