based on 40325 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician that came out was friendly and knowledgeable.
Cory was our technician, he was excellent! Fast, friendly service and very knowledgeable! Our carpets look amazing, we will use Zerorez again and ask for Cory!
Technician was very knowledgeable and I like the method used my carpet was not soaked with water and my carpet looks great after being shampoo thanks for a great job.
Great customer service tech was friendly and did a great job on the older carpet was extremely happy with the result will tell other pple
The cleanliness of a job well done. The friendliness of the workers in a timely and beautiful manner.hh
provide expected service
On time
quick
Reps are always very nice and considerate of our belongings. They do a good job and give pertinent information about the cleaning procedure and effectiveness.
While Tracy did a very good job on the wicked pet stains saturating my old ivory carpets, the final cost for the services seemed excessive. Yes, I was made aware of the added fees ahead of time. I could use some “specials” should I use your company again….
Zero Rez service is always friendly and honest. They walk me through everything with price and the details every time. They also let me know what's not going to come out. (I had a printer ink spill a few years ago.)
He was very professional. He did the job quickly and our carpet is very clean and dried quickly.
Scheduling was great. We were contacted to ask if your tech could come early! Nice! The Major came. Very nice young man and he did a great job. We are very happy with our experience. Thank you. Will use Zerorez again and hopefully Major will come again!
Steven was very good at explaining your products and services and did an excellent job! We will have him back again.
Everything was great.
fast, friendly and great service
The issues I had with my carpet stains have been resolved. My whited carpet looks like new!
Our carpet kinda stunk afterwards not quite sure why. Last time we had our carpets cleaned it smelled clean afterward…
I really appreciate Will & his work ethic. He is very courteous & he comes to do his best to please! I would be happy to pass on my recommendation!
Good, through job. Technician friendly and informative
There is still pet smell in my carpet. It has already been reset ices so I’m not sure if there’s anything you can do to help at this point.
Carpet looks great and I use the pet service.
Excellent job and the technician was very professional.
My chair looks the same. There are still spots on my carpet
My carpet looks fantastic!!!
I like that their products are safe and the extraction is just what my traffic patterns needed!
Also the grout & tile cleaning was squally good.
Overall excellent results!!!
Kudos to Greg for his expertise. He was very knowledgeable and helpful, great at explaining everything.
Wasn't satisfied with the initial cleaning, had to call for a second cleaning. Took up too much of my personal time.
Fast, efficient and fair prices
The price was different when the tech came to do the job. I was quoted $230 first. Second call to make the appt it was $285 with a min of $300 for the area. I was told $15 per room for the pet treatment on the phone. When the tech got there my bill ended up at $420. That is a far difference. I paid it, but that is the most I have paid for a carpet cleaning ever and this is the smallest amount of carpet I have had.
awesome
There doesn't seem to be a lot of residual suds when they are done.
It was important for me to remove the water leak stains, I am happy that they managed to remove the stains and my carpet looks good. 👍😊
Carpets look great