based on 39639 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We certainly recommend Zerorez to anyone looking to have their tile or carpet cleaned.
Zerorez makes it a priority to leave customers happy with a job well done.
Friendly and good job
A dog stain was not removed and smelt even worse than before cleaned.
Great service
Service technician (Braiden) was very professional and did an excellent job getting stains out. Also prompt on the appointment time.
Jose is the best. Do not lose him!
Carpet cleaning staff was very knowledgeable and very thorough about their products and procedures.
The entire process a great success… the tech., JOE… gave all info upon arrival… pleasant and hard worker… questions answered.., product… will definitely have back and refer to family/ friends!!!
professional,
Very professional and informative without being sales-y. Quick work and done well
Professional technician Zackary was very polite and considerate.
Carpet cleaning so far
I have used Zerorez for carpet cleaning and tile and grout cleaning for several years now.
The service and results are always excellent!
Always great work and fresh clean floors! Have been using Zerorez for years and wouldn’t use anyone else.
Jay was amazing.
The service tech was super informative & friendly, the process was quick & easy, and our carpets dried beautifully. Will be doing annually as a deep clean again. 10/10
Our service was spot on! The Zerorez representative was super informative and let educated me on carpet care more than I could have imagined. The job that he did on our carpet made it look like brand new which my family and I greatly appreciate! You guys are the best and we look forward to having you back to service our home in the future!
Thank you Zerorez, I've used you for years and I'm always happy with the outcome!
Deep cleaning, takes their time and makes sure the fmachines actually clean the carpet and tile!
Mikey was here to clean carpets in two of my bedrooms which have wall-to-wall carpeting. I had many dark spots and a large soda stain in both of the rooms. When Mikey was done, the carpeting looked like new! I definitely recommend Zerorez for all my carpet cleaning needs.
They do a good job and the entire experience had no flaws
Bryan was great - quick, efficient, and friendly service!
The tech was very good and explained the process and was able to get stains out other carpet cleaners could not!!
Technician was clean and knowledgeable.
Prompt and professional service, no chemicals! Job well done!
I had 3 services done on Friday. The one I am unhappy with is the one who did the duct cleaning and the dryer vent cleaning. He did explain that some debris would likely come out of the ducts when doing the duct cleaning. When we talked about the duct in my bedroom, over my bed, I'm pretty sure he said he would put plastic over the bed to protect it from the potential debris. My CPAP was right beside the bed. Well, he didn't put plastic over the bed and some debris did get on the bed covers and CPAP. Of course, I cleaned them, but he should have protected them. He did vaccuum some stray insulation out of the kitchen duct when I pointed it out. He did vaccuum some of the areas that had debris come out on the floor. He did tell me the size of mini filter I needed for my air conditioner and he did confirm what kind of replacement filters I needed which was good. I had my floors and my baseboards newly done, which is why I ordered the cleaning. I also had the walls and baseboards freshly painted. Well, he didn't protect the corners of the wall, and one of them has a big ugly black mark on it, which I could not wash off after I tried. I will have to touch up both the wall and the baseboard with paint. There's another spot on the wall that has a ding as well. Then, when he did the dryer vent, he did not push any of the lint down from the vent in the front. I would have expected him to do that, so that the whole thing could have been totally cleaned. When I asked him about it, he said, I could keep that clean. OK, well, yes, I do clean the front of the vent after every load, and I do sometimes use the long brush to get rid of as much lint as I can, but he could have made it so that none of that lint was left.
The service I am super pleased with, is the tile cleaning and grout sealing that was done by Jayden. He worked so hard to get 23 years worth of grime out of my kitchen grout. That was the most difficult place, and he really did his best. I am impressed. Also, he had big orange, plastic wall corner guards that he used everywhere that his hose went. Now that is something that the duct guy should have done, and it's something that, now I know such a thing exists, everyone in your company should use. Those orange plastic corner wall protectors were incredible and super fast to put up. There is no excuse for anyone to not use them, knowing that these are available. If that duct cleaning guy would have spent a maximum of two minutes to put those things around the corners of the walls, my review would be a lot better. When I do a google review, I will rank Jayden very highly. But I won't use Zerorez to clean my air conditioning ducts or my dryer ducts again. And, when I do get my grout redone, I will only get them done if Jayden is available to do them. Zerorez needs to instill a greater sense of customer service and encourage property protection with all their employees. And, Jayden deserves recognition, if he is not already being recognized for how hard he works, and how thorough he is. He even cleaned off my front porch to ensure no footprints remained. Also, I was worried about the fumes from the spray on grout sealer. He took my concerns into consideration, and he mopped the sealer in, which meant there was not much smell that lingered once the job was done. I super appreciate his work ethic, his customer service, and the excellent job that he did. If I was only rating Jayden, I would recommend Zerorez at a 10. But with the other guy who did the ducts in the mix, he is the one that brought me down and left a bitter feeling.
Major got my 9 year old carpets looking like new. I also had an area rug that was looking pretty sad but he was able to get it looking great so instead of getting rid of it I was able to keep it.
Service was great. On time no chemical smell, dried quickly, tile looks new again. Used you before and used you again. Angel was the best. Thank you so much!
Zerorez is the best.
Organic services. This is beyond "steam cleaning", this is actual deep cleanse of the fibers. The most professional and kind staff. Prompt and knowledgeable. I would never use another service in my Home Again other than Zerores. The difference to any other carpet cleaner is day and night. Impeccable service. Cannot recommend enough.
Carpet and upholstery left very clean.