based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This was the second time I have used Zerorez, and I can say the company does. It disappoint. The carpets look and smell amazing and the tech(John Jones) was very professional and thorough in his work. I would recommend this company to anyone.
I was pleased with your technician, Josh Jones. He represented your company very well.
My carpet looks and feels great. The tech was friendly, efficient and professional.
I called and made the appointment over the phone. I was given one price. Once the tech came he was trying to charge me another price. Not good business practice. Sounds like the company employees don't talk with each other!!
Gets the job done
every time i've used you my carpets have been truly and really clean--and without a 2 day drying period.
the rugs seem to stay clean longer. We were a bit up set, though, when we were supposed to pay $99, but ended up paying well over $200. The last time we used your services, we didn't spend that much,and we had the rugs protected too.
all spots left ((((
Service rep did a very good job. The carpets look like new. The work was done quickly and we would definitely use your services again.
When your men arrived the one in charge asked Karen if she wanted the special treatment for pet stains and odors. (There are no odors) there are some old stains from other things. Your man made a comment that he could smell the urine when he walked in the house. Come and see for yourself, there are NO odors. Karen almost told them to leave. It took forever for the carpet to dry and it was saturated in soap. We got a shampooer and kept rinsing it with clear water until most of the soap seemed to disappear. They will no be referred to asked to come back. But if you would like to stop by our house any time and see for yourself first hand let me know.
My serviceman Greg? Was very friendly and fast. He took the time to explain the process to me and I appreciated that.
Dries quickly
Your service is rather expensive. Particularly the "extra" charges for spots.
They work! The carpet cleaning procedure consisting of the pretreatment and then the hot (steam)deep water cleaning is an effective method. I also like the way the carpet feels after it has dried. The technician (Josh)is knowledgable amd answered all my questions.
Jerry
Did a good job..
the service man Craig was very professional and performed the cleaning of our carpets very well'
Punctual, polite and did an excellent job with my carpet!
Everything was fine. I just hesitate to recommend business to my friends because what is satisfactory to me is not the same as what is satisfactory to my firends. The gentleman who cleaned our carpets was polite and efficient. He got the spots out and the carpets look fine.
Our expectations were exceeded. We had upholstery and tile floors cleaned and everything looks just about new. We commend your technician, Jason Barret, for a job very well done.
carpet and furniture dried quickly and felt soft and fresh
Punctual and efficient.
I am extremely pleased with the work done by Joshua. I feel like I have new rugs. The tile and grout look terrific.
Excellent service and products.
called 30 mins before getting here which gave me time to drive back home. Employee was very polite and knowledgeable about product.
I was very happy with the results after having our carpets cleaned by Zerorez. I would recommend them and use them again when necessary.
Lower prices. Cleanup more of the waterspots and overspray.
No chemicals. The carpets came out looking practically brand new. Brett, our service technician was very helpful, informative,timely and friendly.
The carpet is always clean and fresh when the cleaning is complete. The technician is always professional.
Your EE was very polite and professional. The service was quick and clean. I was amazed how quickly the dirt was removed from the carpet. My wife was very pleased and shocked how clean the carpets were after the service. I was impressed with the quality. No chemical smell and the carpets were not soaked/drenched with water. I did use a different service a couple of years and it took approx. 2 days for the carpet to dry. I was not pleased with them. We have told several friends about your company and plan to use your services in the near future.
It cleaned the really dirty part of my rug where we are constantly walking. The service I have always had with you was excelent. I would recommend your company to anyone. Jan Sato