based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products are"green". No residue in carpet.
I liked the no residue claim in your advertising on mix 94.1
All natural cleaning.
I was under the impression that the technicians would move my couch in order to clean under it. I was told that they would clean around it. If I would have known this I would have moved it myself. I would have thought this was included in "a few pieces of light furniture".
it destroys my day of a 2 hour window should be more than sufficien
Good service and carpet cleaning, but you are a bit on the expensive side.
I'm not 100% satisfied. After 1 week I noticed stains in our master bedroom carpet reappeared. In order to make things right you can re-clean the master bedroom carpet at no cost at my convenience.
The chairs that were cleaned were still stained when they dried. I had debated about cleaning them because I bought them used, and could had recovered them for about what it cost to clean.
I have not used zerorez for upolstry cleaning before. I have had my carperts done for years and they always look good. I decided to try a couch and chair even though it was expensive, I thought the results would be worth it. When they dried the spots were still there and the fabric was not soft anymore, it feels very stiff. ):
Charged $30.00 more than quoted when appointment was set up and stains not removed!
Your servicemen went the extra mile in returning our key to us at our office which was just down the road - but nevertheless - so very much appreciated. The price was right and the carpets looked better than when we moved into the Presidio apartment. Thank you again. Also - could you send me a copy of the statement again. I somehow deleted it when I didn't mean to.
Although the tech was extremely nice and the carpet looks cleaner, I can still smell dog urine in at least 2 areas. The dog urine was the reason I needed the carpets cleaned and that problem still exists.
The fact that you do not use any harmful chemicals. You did not only remove all those NASTY stains that I tried cleaning with OXY-CLEAN,you just convinced me to have all my second floor WHITE carpets cleaned all at once next time I call to make another appointment. Am truly impressed! Thanks to SCOTT GENTRY of KJUL and to Josh Jones (tech)of ZEROREZ for a job well-done!!! More power to you, guys!
The friendly technician and the fact he was flexible enough to go over an area I thought needed more work; and it did!
Eco friendly, safe for family and no chemicals, recommended by CRI
You got it really clean, and seems you removed some old residue from deep in the carpet.
My dog, Little Bear, would not get on the carpet so I put throw rugs down and he stayed on them.
Now, he rolls and stretches on the carpet itself. I believe you removed some old toxic chemicals.
Bob B
I have had carpets cleaned before and the high traffic areas show right back up. But so far my carpets are still very clean.
my carpet look s great, but it rained the next day and now my house smells like a wet dog!! HELP!
Chemical free, friendly service
No soap no chemicals
The customer service. There was a mix up for my 1st appointment & I was taken care of very well to make it right. I will definately be recommending Zerorez! The customer service was great!
Cleans with no residue and dries quickly..
IT LOOKS GOOD
quality and thoroughness
my carpets were in horrible shape because of my dogs. They look remarkable now.
no soap residue
no smell. quick servce, the carpets look brand new. Your carpet cleaner was friendly
Looked great when tech was done, but when it was drying, noticed some stains coming back. Can it be redone?
Offer great deals, quick appointment times, meet appointment times, friendly/knowledgeable technicians, carpets/floors are clean without any smell of detergent.
Proffessional, fast & clean