based on 39676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional
The thing that keeps me coming back is that my rug stays cleaner much longer than any other form of cleaning. Also, your employees are in tune to great "customer service". They all try to very hard to make sure the customer is satisfied. You don't see that much anymore.
The guy (sorry I can't recall his name) that came out was on time, and very informative. Carpets look great! and even better than I thought they would considering it is 18 years old carpet
We have used you services several times, we are always very pleased.
Affordable price and different way to clean.
Carpets were clean.
The job went well. The carpet was wetter than I expected and took a long time to dry.
Your employees are very efficient and kind. Your process is the best...bar none
Excellent!very professional! My sofa looks brand new! Unbelievable!
The service person called to let me know when he would arrive. He was polite and competent.
smells great and there is no residual cleaning agents
Service was excellent very happy with the product will advise others on your business.
What I like is that someone named Brett was sent to my house to clean my carpet and knew just what he was doing and it is the first time in 12 years that my carpets look just like new, because he knew how to clean carpets!!!!!!!!!!!!!!! NOT everyone knows how to clean carpets, but I really recommend Brett.
Brandon, the Zerorez guy that cleaned my carpet was very professional and friendly. That was the first thing I liked. Then I saw how CLEAN my carpet looked and felt. Brandon did an excellent job and I will recommend Zerorez to anyone that will listen plus I will definitely call Zerorez again in the future. Thank you.
The fact that you do not use chemicals to clean the carpeting which leaves the carpets feeling softer, makes them dry faster, and more resistant to having spots show up again. Parts of your service that could be improved are the technicians wearing some type of protective foot coverings in order not to create spots on freshly cleaned carpets, checking for hoses to be clean (I had one hose leave some type of oil spot on a laundry room rug but I will be able to throw it in the washer) and special attention to customer's concerns. I indicated to my technician that I have cats that sometimes soil the corners of the carpet but in one corner, the carpet didn't even feel wet (and I felt it immediately after my technician finished). I have recommended your service to my next door neighbor who has an appointment scheduled but I will caution her on my concerns.
Very Fast And Did A Great Job
carpet is cleaner than with other companies and soft
No aftersmell. The pre-treatment smells like oranges. Very pleasant. Our carpets are 17 years old and today they look like new. Great job.
The method your company uses to clean the carpets and the floors.
I was very impressed with responsiveness of your company and the professionalism by which your company operates. You also did a fantastic job.
I like that it's environmentally safe and it does a great job on our carpets and grout on the floors. It did an incredible job and I was highly impressed! And best of all Andrew is a very good representative for your company! He did a fantastic job! Thank you.
The service was efficient, quick, and the carpets aren't crunchy, rather soft. There is no chemical smell, just the view of very clean carpets - THANK YOU ZEROREZ!!!
You are prompt and professional.. My carpets are soft when they are dry and they aren't as wet as my old carpet cleaning person. I will never use anyone else. I highly highly recommend your company.. Torri is amazing and very helpful. She is always pleasant on the phone and my last appointment needed to early due to a very sick freind that I had to tend to. She was extremely understanding and my Technician was here at 830 am.. I totally appreciated that.. Your company is amazing.
The technician that came out, which was Danny, was very knowledgable and friendly.
Very prompt. Able to answer all my questions. Gentleman very polite and good at what he does.
Great job with the cleaning of my carpets
I love the fresh, clean, chemical-free way my carpets were cleaned. This is important to me since I have an infant and small dog.
It looked great when they left but some spots that usually come out when professionally cleaned did not come out or stay out for long this time. I do like how the carpeting did feel soft afterwards. Techs were nice and professional. Just not quite the result I thought I would get in my living room and dining room area.
Dry fast and no resude left on the carpets.
Will use you again soon thanks
The tech. was on time as promised he was very cordial and professional and gave me good tips and offers for future work on my tile. He was very informative about the process and very clean and conscious.