based on 39676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Great Job!
THE Technician cleaned in front of two doors were we had put mats down with double sided tape when he was finished he said the quote needed to be adjusted to 90.00. Jordan the salesman said the total was 310.00 due. We should have gone with another company what a rip off for two small areas
Great job on my carpet
Would recommend
A friend referred me to Zerorez, and I couldn’t be more pleased. I was very impressed with the carpet cleaning crew, Steve and Jay. They were very pleasant, friendly, and answered all of my questions thoroughly and willingly. I was very pleased with their work ethic and efficiency. I would definitely refer them to others looking for referrals. I am confident other customers would be as pleased as I am.
You advise that you will make the carpets look almost new. It fell very short of that. I tipped my service man very well thinking he’d put extra effort. Didn’t happen. Did the minimal and left with barely a thank you.
Prompt and efficient. Staff very courteous.
Great people to work with. You guys are very good to me. Always very professional. You people do excellent work too!! Thank You All!!
On time! Reasonably priced. Courteous technician. Quality service.
They are just a great company. Make the call, make the appointment, they come out, survey the job you want done and they get to it. My “go to” cleaning company. Carpets, stairs, hard wood floors, furniture they do it all.
Our technician Will was amazing! He explained everything and once we agreed on the service he went straight to work. His performance was top notch and he got our carpets to look new again. I appreciate someone who loves their job and it shows with Will. He was very kind and polite and he was always checking with us to see if we were happy with the results. Thank you for the excellent customer service and I’ll be sure to use Zerorez again and again.
I am beyond thrilled with the service. I've used a few other carpet cleaning companies in the past, but my carpet has never looked this good. It dried quickly. The Zerorez Technician Daniel was AWESOME!!! He was quick and thorough. I will definitely request him for my next cleaning. I'm a very satisfied customer.
Arrived on time within the window given & , made a courtesy call when tech was on their way.
My tech, Asael was professional with a good work ethic resulting in an excellent job. I am requesting his name to be placed in my account for future appointments.
Your rep Will was exceptional, professional and sells your product with enthusiasm and vigor.
Danny did an awesome job and the carpet turned out beautiful
My carpet and tile look great! Major was thorough and explained everything that would be done prior to starting. There were no hidden costs and I knew exactly what the charges would be and the total. The tile dried completely in 30-45 minutes with the grout looking almost new and my carpet in 4-5 hours. Everything smelled fresh! I had every floor in my house done and am 100% satisfied.
Prompt and friendly service. Very considerate employees. Excellent and affordable company.
Great, no crunchy carpets
I like the fact that soap is not used in cleaning the carpets
Great work
Not sure,just doesn’t look so clean
I love that you use water and not chemicals. Your employees are always respectful.
I am a repeat customer. The service gentleman showed up on time, was very polite, and did a nice and thorough job on our carpet. I like that it’s cleaning without harsh chemicals and am a pleased customer.
On time and carpets very clean and nice.
the carpet looks great. i was disappointed that the cost rose $7700 from last year
Carpets were spotless and looked brand new
There are still stains on the carpets but I was told they all came out
I was so impressed with the knowledge and the expertise of the techs that came out. Everything was explained in great detail, so that I could fully understand the different procedures. Besides The professionalism and how they handled putting the booties over their shoes as they came into my home and making sure I was comfortable while they did their job. I just have to say I’ve never had such great service from carpet cleaners and I watched them thoroughly get my carpets beautifully clean. I would recommend them to anybody who wants a thorough job with professional people who understand and have the knowledge to explain everything in detail so that you’re not asking any questions. You have no doubts that everything is done properly. Many thanks Will!!
Your tech was at my house for about an hour. It might have been 90 minutes. He cleaned two rooms and three area rugs for $420. That pricing seems ridiculous when you consider you advertise 3 rooms for $105. In case you do not see the question you ask in the survey, it wants to know what can be done to make it right. I am not sure what you can do.
5 stars you guys were great. Zerorez wanted to get out of my house so fast they sent four people over. Not sure if im offened or impressed.
The carpets look great, the team was personable and happy. My sister in-law was impressed by the dude with dreads having her own she was wondering how much per dread would you charge to clean her dreads?