based on 40315 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
eco-friendly products used, the price, the service and how clean my carpet was after it was
cleaned. I was so pleased I scheduled an appointment to have my tile & grout done.
I liked that my carpets were cleaned in a timely manner, and our rep. Andrew, was nice and professional. Thank you
Prompt, friendly service.
Good work.
Reasonable rates.
Have the capability to invoice for services to businesses. Give instructions on recommended drying time prior to scheduling. If carpet goes under a door, ask to open the door. Leave care instructions in writing.
HE WENT TO FAST TO DO IT RIGHT THE FIRST TIME
Your workers are very courteous and professional. The carpet almost looked like new. Yes,
I'll be using your services again.
The carpets are really clean. They stay cleaner longer. The deodorizer leaves a nice fragrance in the house. The worker was friendly and knowledgable about the cleaning job.
Thanks, I will have Zerorez again!.
Always do an excellent job and the technician doesn't waste a bunch of time trying to sell the customer services they don't want.
Very professional and efficient service.
No soap residue
I got the pet treatment and my stairs still smell like urine.
I like that you don't leave behind soap residue which will eventually end up attracting more dirt. It is my first time using your company so I am hoping that your method really does end up making a difference in having my carpet stay cleaner longer.
Did a very nice job
It was advertised on your website (at the time of service) that the air ducts would be disinfected. It did NOT state that was an additional charge. The service person wouldn't honor that. We didn't get it done. The service person didn't have a camera available to look in the air ducts. I wasn't asked ahead of time if I wanted the camera or not. I did want the camera. Most of my questions couldn't be answered over the phone so I had to wait to ask the service person on day of service. He just seemed annoyed
the carpet is clean and looks nice. the pet treatment worked.
I love the fact that you guys use safe and natural products because I have nephews and pets.
Fast, efficient and really does clean the carpet.
service and quality
Atention to detail and a great work ethic
Carpets appear very clean. Your service person, Anthony, very professional. Explained questions I asked him.
No chemicals. Most of the carpets cleaned was softer than before.
I think the service itself was very good (the cleaning). I think the prices were way more then they should be. My last cleaner cleaned almost as well as yours did, however was 100.00 dollars cheaper..needless to say I will be going back to him.
Carpets are softer and very clean.
I was very pleased with the service and the carpet cleaning.
Tony was both knowledgeable and professional. You need more Tony's.
Very prompt - everything was explained and "surprisingly enough" all of my questions were answered to my satisfaction. Carpet looks great for an OLD carpet. They were fast and efficient. Seemed to care about MY needs.
Every time zero Rez comes to my house, my carpets end up looking brand new by the time they leave! Even the stains that look the worst just disappear. Thanks so much!
Customer service is number one.
Thank you
Very professional staff
Service reps always well groomed, polite and efficient, Carpet clean and not left very wet.
Note: Please email my receipt.