Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28806 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 23, 2014 — Rated 10 out of 10 by A.K. Zerorez Jacksonville
What do you like about our products and services?

The fresh clean smell & environmentally friendly products used.

Report a concern   March 23, 2014 — Rated 10 out of 10 by Daniel Hardwick Zerorez Jacksonville
What do you like about our products and services?

Chris did an amazing job cleaning my carpet! He was professional, courteous and efficient.
I will recommend Zerorez to my family and friends! THANKS, ZEROREZ!

Report a concern   March 23, 2014 — Rated 10 out of 10 by T.L. Zerorez Jacksonville
What do you like about our products and services?

Carpet is not so wet after being cleaned. No residue on carpet.

Report a concern   March 23, 2014 — Rated 10 out of 10 by Harry Webster Zerorez Jacksonville
What do you like about our products and services?

How well the carpet gets cleaned!

Report a concern   March 23, 2014 — Rated 10 out of 10 by D.W. Zerorez Jacksonville
What do you like about our products and services?

It left my carpet smelling clean and fresh.

Report a concern   March 23, 2014 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

I requested carpet cleaning with pet deodorizer. The Service Technician, Ben, was outstanding. He listened to my concerns and provided options as well as history on the average "life" length of my particular kind of carpet. Although it has only been a couple of days, my carpets still look like they did just after they were cleaned. All previous carpet cleaning services started to show traffic areas again only after a couple of days post cleaning. Very pleased with the service thus far!

Report a concern   March 23, 2014 — Rated 10 out of 10 by P.F. Zerorez Jacksonville
What do you like about our products and services?

Environmentally safe

Report a concern   March 23, 2014 — Rated 10 out of 10 by J.A.R.P. Zerorez Jacksonville
What do you like about our products and services?

Excellent service. Thorough cleaning job on both tile and carpeting.

Report a concern   March 23, 2014 — Rated 6 out of 10 by D.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

$40 pet stain treatment didn't do any better than Stanley Steemers regular cleaning and it did not deodorize the area at all - I can still smell the urine - Stanley Steemer at least deodorizes the carpet and the odor is gone! The general cleaning was fine. Might use again for regular cleaning if there was a good special.

Report a concern   March 23, 2014 — Rated 10 out of 10 by L.S. Zerorez Jacksonville
What do you like about our products and services?

Everthing

Report a concern   March 22, 2014 — Rated 10 out of 10 by A.R. Zerorez Jacksonville
What do you like about our products and services?

I didn't have to do anything. The man who came out was friendly, courteous, and did the work efficiently and quickly.

Report a concern   March 21, 2014 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Zerorez successfully cleans my stains on my carpet. Brian the rep. does a thorough job.

Report a concern   March 21, 2014 — Rated 9 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

excellent customer service at the office level

professional, went right to work

Report a concern   March 21, 2014 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

technicians knowledge and job well done

Report a concern   March 21, 2014 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

YOUR OPRODUCTS ARE THE BEST IN THE CLEANING OF CARPETS. nO RESIDUE LEFT BEHIND, STAINS COME OUT AND CARPETS DRY FAST.. WONDERFUL TECHNICIANS DO THE JOB..

Report a concern   March 21, 2014 — Rated 8 out of 10 by J.M. Zerorez Jacksonville
What could we do to improve?

I like everything about Zerorez, I have recommended it to friends. I forgot to use my $25 coupon from the last survey, wish you had asked if I had a coupon...

Report a concern   March 21, 2014 — Rated 9 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

Promptness. Knowing there is no residue left in my carpet; a pure & 'clean clean'.

Report a concern   March 20, 2014 — Rated 8 out of 10 by N.P. Zerorez Jacksonville
What could we do to improve?

There was a stain in the middle of the family room carpet that we sprayed with a carpet cleaning spray to clean. The rocking chair was very wet and we had to put some towels on it to dry it out.
Name removed

Report a concern   March 20, 2014 — Rated 3 out of 10 by F.J.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

You advertise one price, 3 rooms for $99, and when the bill was rendered it was $133+ for TWO area rugs and Two hall runners.
What exactly does "three rooms" encompass, square footage ?? If so, please indicate such in your advertising..
The explanation given did not satisfy, but the stated price was billed, but not after some mumbling and hesitation on your mans' part.
There area a lot of rug cleaners out there. Get your act together !!

Report a concern   March 20, 2014 — Rated 10 out of 10 by M.C. Zerorez Jacksonville
What do you like about our products and services?

Clean carpets and prof service

Report a concern   March 20, 2014 — Rated 10 out of 10 by K.Z. Zerorez Jacksonville
What do you like about our products and services?

Prompt and always pleased with the result. No chemicals!

Report a concern   March 19, 2014 — Rated 10 out of 10 by M.J. Zerorez Jacksonville
What do you like about our products and services?

No residue on my tile. My tile dried fast and I can walk on it.

Report a concern   March 19, 2014 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

The technician was very knowledgable and did a wonderful job! The carpets look brand new! I didn't think some of the stains would come out, but he was able to get them clean.

Report a concern   March 19, 2014 — Rated 10 out of 10 by Justin Schnieder Zerorez Jacksonville
What do you like about our products and services?

Quality and care that came along with the service is hands down the best in Jacksonville. Seth treated us like family and is a true professional. Thanks Seth.

Report a concern   March 19, 2014 — Rated 0 out of 10 by C.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I don't think this type of cleaning works at all. My home still sticks from when my carpet was cleaned. I have never once had a problem with a bad smell in my home after having my carpet cleaned. Owner returned half of payment. My friends that have visited my home believe I should have received a full refund.

Report a concern   March 19, 2014 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

Did a great job, very nice young man , will call again for sure.

Report a concern   March 19, 2014 — Rated 9 out of 10 by Joe Feeney Zerorez Jacksonville
What do you like about our products and services?

on time quick work

Report a concern   March 19, 2014 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

We continue to use and recommend Zerorez because of the quality and care your employees provide. Please thank Patrick for his work at our porperty.

Report a concern   March 18, 2014 — Rated 10 out of 10 by Sheryl Perry Zerorez Jacksonville
What do you like about our products and services?

I like that Zerorez is responsive, shows up, does a great job, cleans up after you finish the job, and come back if any touch-up is needed or something isn't just right. You have great customer service, nice people and hard-working, polite and efficient technicians. Thanks!

Report a concern   March 18, 2014 — Rated 10 out of 10 by Jim Barker Zerorez Jacksonville
What do you like about our products and services?

Neet. Punctual. Superior cleaning. Personable staff.


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