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based on 29348 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was quick and the tech was friendly
The agent was very professional and worked extremely hard to complete the work quickly and precisely. The end results were very positive.
Very professional!
carpet always feels so soft and smells so clean after shampooing. Love that there is no sticky residue left behind.
First off the techs who came out were not very approachable. Second they left the carpet very wet. The room that they did is the main room in the house. You have to go pass that room to get to the front door, kitchen, bathroom etc. Plus they knew we have multiple pets. So we wasted our money on this service. It took the carpets a good 24 hours before they were dry. If we would have known that we would have stayed somewhere else for the night. This has never happened with other companies we have used. Very upset that we wasted our hard earned money
Everything. Your prompt service/appointmet. Your service technicians. The way the carpets look after cleaning.
The lack of soap that you use. I did find a mark in one of the closets which I do not believe was there. Weird like a hot pink color; but since it was the closet no one sees it. I thought your technician was very helpful.
Not disappointed. I had pet stains and they showed again after the carpet dried
courtsy,promptness,capable
The way my carpet feels when it is done! No sticky residue, dry's fast.
I was a little turned off by the price this time.
Because there is no chemicals left in the rug.
Price and thoroughness
Very satisfied with cleaning and technician.
The technicians were very thorough and paid an exceptional attention to detail.
Always on time, very courteous, and an excellent result on the carpet.
Quick and clean and professional service, on time arrival,smells good and dries quickly. 100% satisfaction with my Zerorez service
The man who cleaned my carpets was such a professional. He explained everything he was doing. Your company is the greatest.
He quoted me a price to have my grout cleaned, but it was a little to expensive for me.
I won't hesitate to tell my friends about your company.
Everyone was professional from beginning to end. Our carpet looked and smelled great!! Thank you!!!
Prompt. good cleaning pleasant service man. Efficient. Rugs dry quickly and smell good, not too sweet
When I scheduled my appointment I was not informed about the minimum price for someone to come out. I scheduled an appointment under the impression that I was just paying the one room price. I was also informed that they would help with the furniture. When David showed up he was extremely pleasant and professional. As we discussed everything he realized that I was misinformed, which he immediately took care of by calling the office. While he also did help with the furniture some it seemed like that is not typically what they do. I typed so much because I want to make sure you understand what went wrong so that others do not have the same problem. At the same time I didn't want to put anything less than a 10 because what lacked in communication David more than made up with in service and efficiency.
The honesty of the technician
No chemicals
Really liked the guys--Chris and Brian--knew their business. They were professional and friendly. They did a great job.
Service is exceptional; very accommodating for scheduling appointments. Technician, Spencer, was extremely knowledgeable. Carpets and furniture look like new after cleaning. NO harsh chemicals; quick drying, not soaked..
The person who performed the work at my home was very pleasant and shared what he was doing and how our carpet should look when he completed his work. He was an ambassador for your company.
Aaron was very profesional and went above and beyond. The carpets look 3 shades lighter!
I LIKE THAT IT'S STEAMED CLEANED,AND DOES'NT LEAVE A RESIDUE. THE TECHNICIAN WAS VERY GOOD AND KNOWLEDGABLE.
Technicians we polite, professional, and did a great job! Thanks.

Always makes my carpet look brand new.