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based on 28812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great work and very professional
They make my very old and extremely worn carpeting look presentable again.
Literally everything. The guy, Ivan, who came to do our carpets was very friendly and did an amazing job. I loved how the process went to get everything cleaned and it was done in such a reasonable time.
Quality work and customer care
How clean and soft my carpet is afterwords. 99% of the spots never come back.
Everything
Fast Friendly Service! David, our technician goes above and beyond. I highly recommend him.
well i had asked if i could get it back by a certain date and was told that they would try their best and let me know. After a week had passed beyond that date, i had to call to find out where my rug was....then when it was delivered it was one guy and if it hadn't been for me having a girl who works for me at the house, there is no way the rug would have gotten down b/c he was by himself.
on time, efficient, clean carpets.
Timely and professional, explained process and did a nice job.
Very clean and professional!
Prompt, professional, did not try to upgrade me, carpets look great. Dry the next morning. Much superior than regular steam cleaning.
No chemicals. Always on time and very efficient. Carpets were marginal and they look great!!!
No soap used
The overall performance of the cleaning products that you use. The ease of the carpet drying.
Services, cleanliness and results are exceptional
You were on time and product appears to have worked well.
Professional service and effective cleaning.
I had upholstered chairs cleaned and now that have what appears to be a gray shadow on them as if they were wet. Service was great and technician polite and professional. Just need to get the chair issue resolved before I recommend furniture cleaning. Also have had the tile cleaned and sealed and carpet cleaned. No problem with those services.
The technician was very good and my floors look great.
Spenser was a good guy with knowledge of his product its pluses and limitations
Joel was extremely professional, timely and worked with me to make the best use of your services within the dollar investment my Seller was able to spend. I would use your program again and again and refer you to all of my customers. Joel was just wonderful to work with. Keep him on!! ty,r
Quick & thorough; Seth was considerate, professional & knowledgeable. Very happy with this service - I will be recommending to our designer for her future reference.
I have been using Zerorez for a number of years. They are always professional and do a fantastic job.
I highly recommend them to anyone who wants really clean carpets! I wouldn't use anyone else.
Your specialists are always polite and informative without being too pushy. Our carpet always looks cleaner and smells better afterwards.
I had the tile & grout in my kitchen & 3 bathrooms cleaned and that was okay. Then I had the kitchen floor sealed. Later that evening I noticed the kitchen floor had a quite a few dry smeary spots & that whenever we walked on it, it left footprints all over. Also, the laminate floor in the dining area outside the kitchen and going toward the front door had the same dry, smeary spots (apparently from the technician's equipment and walking through). It took two washings with hot water of both the kitchen tile and the laminate floor to make it right. After spending $293, I was very disappointed to have do so much follow-up. I had used Zerorez a number of times in the past for carpet cleaning, but it has been quite a few years. At the time, I was under the impression it was a family owned business and I was always pleased with the results and particularly the customer service. It appears now to be a large, national company and quite "impersonal" especially when you call to report dissatisfaction. It is unlikely I will call again.
Did a fantastic job cleaning up my dirty carpet. Everything looks brand new!
Zerorez just cleans better than any other service I have used.
The way you clean without using soaps. Employees are all nice.
On time service. Cleanliness of tech.