Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28812 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2015 — Rated 10 out of 10 by N.L. Zerorez Jacksonville
What do you like about our products and services?

Quick and excellent work, as well as environment friendly

Report a concern   March 18, 2015 — Rated 10 out of 10 by B.P. Zerorez Jacksonville
What do you like about our products and services?

arrived on time and efficient service. wonderful job done. thanks

Report a concern   March 17, 2015 — Rated 10 out of 10 by Susan Patterson Zerorez Jacksonville
What do you like about our products and services?

On time, courteous service. The carpets dry quickly and smell very clean.

Report a concern   March 17, 2015 — Rated 10 out of 10 by Clark Coombs Zerorez Jacksonville
What do you like about our products and services?

No soap or chemicals. My home smelled clean and fresh.

Report a concern   March 17, 2015 — Rated 10 out of 10 by B.S. Zerorez Jacksonville
What do you like about our products and services?

The entire experience was wonderful.

Report a concern   March 17, 2015 — Rated 10 out of 10 by T.T. Zerorez Jacksonville
What do you like about our products and services?

My carpet is clean! I've lived with the carpet the way it is since I moved in because I didn't think anything could be done but I've heard the commercials for Zerorez over and over on WOKV and I finally decided to call. I'm glad I did. My carpet looks great! Please do NOT use my name to promote the company.

Report a concern   March 17, 2015 — Rated 10 out of 10 by K.D. Zerorez Jacksonville
What do you like about our products and services?

Good customer service. Good field techs

Report a concern   March 17, 2015 — Rated 10 out of 10 by Tricia Bentley Zerorez Jacksonville
What do you like about our products and services?

On time..does a great job...friendly tech and ask if you would like to look the carpet over before he is finished.

Report a concern   March 17, 2015 — Rated 0 out of 10 by B.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was very unhappy with the results of my carpet cleaning. The technician
was great but the cleaning did not accomplish much at all, it actually made
my carpet look worse. I can see where the chemical was sprayed and where
that is actually got clean but it is only in very small streaks where it
was applied to my carpet. Now there are "clean" streaks and spots where the
cleaning agent was applied and that's all. So it is obvious that it does
work but needs to be applied more thoroughly and completely to the entire
area. I have attached pictures of the streaks that were not there prior to
this cleaning so that it cannot be said that the cleaning agent you use is unable to clean severely worn carpet like mine.

Report a concern   March 17, 2015 — Rated 9 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

Eco friendly

Report a concern   March 16, 2015 — Rated 10 out of 10 by Samantha Clark Zerorez Jacksonville
What do you like about our products and services?

The technician was great and very informative. The cleaning of my carpets and upholstery was just as the website stated. I would definitely recommend Zerorez!

Report a concern   March 16, 2015 — Rated 10 out of 10 by F.S. Zerorez Jacksonville
What do you like about our products and services?

My first time and the guys did a great job, professional, neat & helpful. I was going to get 3 carpeted rooms done but when they showed me what they do with tile. I was blown away. I got the kitchen, 2 bathrooms & foyer done. Amazing!!!

Report a concern   March 16, 2015 — Rated 10 out of 10 by Cathleen Kraus Zerorez Jacksonville
What do you like about our products and services?

The techs are very professional and their work and methods are exceptional.

Report a concern   March 16, 2015 — Rated 1 out of 10 by D.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

u need a beaterbrush like attachment.figured professionally carpet cleaning would have been better than that.borrowed friends hoover with brush and that fixed problem.

Report a concern   March 16, 2015 — Rated 7 out of 10 by S.C. Zerorez Jacksonville
What could we do to improve?

Residue and dust at every site where air ducts were cleaned out including my husband's tall dresser where his personal items sit. Two air duct vents were not put back on either. Air duct cleaning is way overpriced as well. Not a service cost I wish to incur again in the future. Carpets looked great though, company came highly recommended by many neighbors.

Report a concern   March 16, 2015 — Rated 9 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

Your service person was friendly, knowledgeable and worked quickly.

Report a concern   March 16, 2015 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

The technician arrived on time and was very knowledgable.

Report a concern   March 15, 2015 — Rated 10 out of 10 by B.E. Zerorez Jacksonville
What do you like about our products and services?

David provided great service!

Report a concern   March 15, 2015 — Rated 10 out of 10 by W.J. Zerorez Jacksonville
What do you like about our products and services?

Professional, timely, and my carpets look great!

Report a concern   March 15, 2015 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

Fewer chemicals, great customer service from making the appointment all the way to the end of the service. Our carpet looks fantastic, and while the technicians shared with us options we could add on, we never felt pressured whatsoever which was so appreciated.

Report a concern   March 14, 2015 — Rated 10 out of 10 by Michelle Hegeman Zerorez Jacksonville
What do you like about our products and services?

your employees are the BEST ever. My carpets are clean, the whole house smells better. I would never use another company. Thank you for being awesome!

Report a concern   March 14, 2015 — Rated 10 out of 10 by C.H.M. Zerorez Jacksonville
What do you like about our products and services?

Everything....You all always do a great job!

Report a concern   March 14, 2015 — Rated 9 out of 10 by E.M. Zerorez Jacksonville
What do you like about our products and services?

They took the time to do it right. Very careful to protect my house. Worked over stained areas until they were sure they got it out.

Report a concern   March 14, 2015 — Rated 2 out of 10 by P.N. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet was cleaned in different directions so thy were lines going vertical and horizontal in each room. I wish he had cleaned going in one direction so the carpet lines would look symmetrical. I took pictures if you would like to see the work. I am a real estate agent and this was one of my customers rental properties. They were also not happy with the work. I will keep sending you business but I expect better than this last cleaning. Thank you.

Report a concern   March 14, 2015 — Rated 10 out of 10 by Michelle Stys Zerorez Jacksonville
What do you like about our products and services?

The technicians are on time, very polite, very neat, do a wonderful cleaning job and the prices are very reasonable.

Michelle Stys

Report a concern   March 14, 2015 — Rated 10 out of 10 by E.R. Zerorez Jacksonville
What do you like about our products and services?

Natural

Report a concern   March 13, 2015 — Rated 9 out of 10 by P.N. Zerorez Jacksonville
What do you like about our products and services?

Dries fast

Report a concern   March 13, 2015 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

Would only use the best and the service reps are outstanding!!!

Report a concern   March 13, 2015 — Rated 6 out of 10 by J.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

no disappointment just that there are a lot of choices out there and you are one of the higher costing.

Report a concern   March 13, 2015 — Rated 10 out of 10 by S.R. Zerorez Jacksonville
What do you like about our products and services?

My house smelled great, I wish I had asked for the pet service because I wanted to get a urine smell out and it didn't come out. Otherwise service was great!


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