Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29109 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 8, 2016 — Rated 10 out of 10 by W.A. Zerorez Jacksonville
What do you like about our products and services?

Very conscientious team members, proud to do a good job.

Report a concern   July 8, 2016 — Rated 8 out of 10 by B.M. Zerorez Jacksonville
What could we do to improve?

They left water stains under furniture.

Report a concern   July 8, 2016 — Rated 10 out of 10 by Michael Whatley Zerorez Jacksonville
What do you like about our products and services?

Always on time, very professional, courteous, great job!

Report a concern   July 7, 2016 — Rated 10 out of 10 by Bunky Fagan Zerorez Jacksonville
What do you like about our products and services?

Personnel were great.. Have used others in the past, but will never use another again. I sincerely will tell others about Zerorez and their first class service.. Will definitely use them again... Bunky

Report a concern   July 7, 2016 — Rated 10 out of 10 by T.G. Zerorez Jacksonville
What do you like about our products and services?

Got our carpets clean with no mess. Technician was professional and courteous.

Report a concern   July 7, 2016 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Simply like the good results I've seen.

Report a concern   July 7, 2016 — Rated 10 out of 10 by Susan Smith Zerorez Jacksonville
What do you like about our products and services?

They did a wonderful job, and not only is my carpet cleaner, (the carpet is old, and was badly stained, but it became much cleaner than I thought possible, and no crunchy residue!) the Zerorez representatives were both friendly and very efficient. I could not have asked for a better outcome.

Report a concern   July 6, 2016 — Rated 3 out of 10 by P.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The stains in my family room carpet are not only back, They are very discolored. HELP!!!!

Report a concern   July 6, 2016 — Rated 10 out of 10 by K.A. Zerorez Jacksonville
What do you like about our products and services?

Your service person Brad was pleasant, punctual, knowledgeable and professional. The carpet looks very good and I will use this company again.

Report a concern   July 6, 2016 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

System does not leave soap residue which attracts dirt. The house had a pleasant aroma when work was done. Carpet dried quickly.

Report a concern   July 6, 2016 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Brad was very professional..friendly..and did not pressure me.He explained additional options for our next visit.

Report a concern   July 6, 2016 — Rated 10 out of 10 by C.F. Zerorez Jacksonville
What do you like about our products and services?

Quick, friendly and science behind the service

Report a concern   July 6, 2016 — Rated 7 out of 10 by C.A.C.R. Zerorez Jacksonville
What could we do to improve?

Thanks for asking. I had given my husbands cell for contact before arrival - I was called and was out of town. I called my husband. Minor thing, but wonder what happened with the info I shared.

One other suggestion - 2 different answers from staff regarding potential 2nd cleaning to address lingering pet urine smell in carpet. Perhaps this is a "specialty" request and only some know the protocol for servicing. I did understand the initial cleaning may not "fix" my problem. Appreciate the follow up conversation about a second cleaning not being successful. Didn't spend extra money.

Report a concern   July 6, 2016 — Rated 10 out of 10 by B.W. Zerorez Jacksonville
What do you like about our products and services?

Professional
Thorough

Report a concern   July 6, 2016 — Rated 10 out of 10 by Nancy Dupont Zerorez Jacksonville
What do you like about our products and services?

It dries quickly and smells great! Your people are always wonderfully kind and polite .
They make sure you are satisfied and explain if you have any questions.
I would highly recommend your company and of course use them again!

Report a concern   July 5, 2016 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Results & professional manner.

Report a concern   July 5, 2016 — Rated 10 out of 10 by P.M. Zerorez Jacksonville
What do you like about our products and services?

Mitch was very professional and did a great job for us.

Report a concern   July 4, 2016 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Friendly serviceman, quick process and fresh scent.

Report a concern   July 4, 2016 — Rated 10 out of 10 by P.I. Zerorez Jacksonville
What do you like about our products and services?

Timely, efficient and quality service. Thanks:)!

Report a concern   July 4, 2016 — Rated 10 out of 10 by R.A.D.W. Zerorez Jacksonville
What do you like about our products and services?

Your serviceman was here on time, ready to do his job. He was very knowledgeable about carpet cleaning and was able to answer all of our questions. He did a wonderful job! It was fast and clean! We will have Zerorez clean our carpets from now on and we will definitely let all our friends know about this great company.

Report a concern   July 4, 2016 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

The technician was friendly and courteous and did a great job cleaning some pet spots that I didn't think would come out.

Report a concern   July 4, 2016 — Rated 10 out of 10 by Larry Murray Zerorez Jacksonville
What do you like about our products and services?

Obviously the fact that you are using water and not a lot of chemicals makes a big difference. The look and feel of the final result is also a big plus.

Report a concern   July 4, 2016 — Rated 10 out of 10 by K.C. Zerorez Jacksonville
What do you like about our products and services?

Professional and prompt

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Very professional and polite. Did a great job

Report a concern   July 3, 2016 — Rated 10 out of 10 by F.C. Zerorez Jacksonville
What do you like about our products and services?

My carpets look completely different. The tech was very knowledgeable.

Report a concern   July 3, 2016 — Rated 10 out of 10 by I.S. Zerorez Jacksonville
What do you like about our products and services?

Brad was great. Very friendly and courteous. He did a great job and was very knowledgeable. He did a excellent job!!!!!

Report a concern   July 3, 2016 — Rated 10 out of 10 by R.L. Zerorez Jacksonville
What do you like about our products and services?

Professionalism and how the end product was exactly as advertised.

Report a concern   July 3, 2016 — Rated 10 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

First & perhaps foremost, We appreciated the professionalism & courtesy of the Zerorez technician, Zach Fonda. Zach proved to be a fine representative of the company.

Our carpets were cleaned quickly and thoroughly. My wife and I were very satisfied with the quality of the service provided from start to finish. We also were quite pleased with the cost of services.

Report a concern   July 3, 2016 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

Easy and pleasant appointment process. Good confirmation and reminder follow up.
Tech Ben was on time, very professional, quick, helpful, and very pleasant. Great job done. I'm very happy.

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.K. Zerorez Jacksonville
What do you like about our products and services?

On time and professional


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