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based on 28823 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
your technician was on time very professional and knowledgeable .He did a great job !!! thank you
Ben was very knowledgeable and offered additional tips for keeping carpet clean.
great job
Easy to ge appointment. Good job
The service was great and the product works.
Professional and great work.
The technician was very personable and knowledgeable about the product. Did a great job!
My couches , cushions and pillows were not clean after the initial cleaning. There were black marks on cushions and a pillow and not clean in multiple places. We called customer service to come back. Unfortunately, the same technician, Mitch, was sent. When I showed him the issues he stated those were not there when he left the last time. I told him we had not sat on those couches since last week's service. He again said they were not like that when he left last week. I told him I had no intention of arguing with him, but expect it to be clean this time. He was very unprofessional and had a bad attitude. He went out to get his equipment and instead was sitting in the truck on the phone. After almost 10 minutes he came back in. He took a picture of my cushion before starting to clean the black marks. Very disappointed with the initial cleaning and the fact that the same technician was sent out the 2nd time. Your technicians need training in customer service. I was considering using the company to clean my tile floors, but after this experience that is no longer the case.
Customer service, friendly attentive, on time service reps. Their quick drying cleaning solutions, you can walk on the carpet within hours of service being done, as well as their guarantee that if spots or smell return within a week tbey will redo at no charge
Great job; great results; punctual, courteous and good value.
The stairs didn't seem very clean or show any noticeable difference. The tiles looked good but the grout did not get as clean as I would have liked although I recognized I should have had them cleaned long ago! Overall we were pleased other than the stairs.
The end results.
The technician that came to our home was very professional and thorough. Even called to make sure we were ok with an early arrival... YES PLEASE!
Our sectional (very large) hasn't been this clean since we bought it. With three large dogs who claim the couch as their own, the technician had his work cut out for him. The rooms we had cleaned look fantastic.
We would definitley recommend Zerorez to friends.
High quality product.
We have 2 small dogs and do get some pet stains and your crew never fails to clean all of them and keep our carpet fresh and clean. Would highly recommend you for the great job you do - no matter how long it takes! Thank you!!
Robert arrived at home precisely on time, introduced himself as a professional carpet technician from Zerorez. We walked through our home with him asking questions for clarification. He answered each question I asked without hesitation. I was impressed. I made some changes to our original order and he immediately went about his job.
We discussed that we were both veterans, how long he had been cleaning carpets. He explained other services the company performs and what we should not do to our carpets in case of an accident.
We have had this carpet cleaned over the past 13 years, but never as good as Robert did it. In fact , When he completed, the carpet look virtually as good as the day we purchased. With the A/C and ceiling fans on, it was actually dry in four hours.
Without a doubt, when we next need carpet cleaning we will call Zerorez and insist that Robert be dispatched to perform his "nearly magic".
Name removed
The technician was thoroughly professional and very honest. My carpet and tile floors look absolutely wonderful!!!
the carpet is only 1 year old and they couldn't get it clean. I was surprised and it was a very small area for the $129.00 that I paid. There were no stains on the carpet.
Always a great experience and the tile looks new after 14 years
On time. Well mannered employees. Quality cleaning job.
First time I used. Office said technicians would move anything except beds and electronics. Tech said they don't move anything . I'm glad I cleared out rooms except heavy pieces. He did move one couch because it was easy to slide. Wasn't his fault if that is the case. Office also made it sound like 2 people were coming out, not just one.I would have like more clarity up front on what would be moved. Carpets do look nice.
Knowledgeable service staff. Polite and friendly. He asked several times if I needed him to do anything else. I would use zerorez again. My neighbors got a card prior to the tech leaving.
prompt, courteous, very professional
Timely service and reasonable price.
My carpet, rugs, furniture and tile look great! The two men who performed the service were a great team and finished in a timely manner. Very professional! Great job!
The technician arrived on time and did a great job!
Great technician. Very professional.
I was told it would take 10 days, maybe less, to have my area rug cleaned. After 2 weeks, I called and was told it was ready. Why had no one called me prior? When was it ready?
Robbie was extremely professional and fast!! Great job!!
Technician was very polite and clean. He did a great job! You have great employees.