Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29361 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 1, 2017 — Rated 10 out of 10 by E.H. Zerorez Jacksonville
What do you like about our products and services?

Smells good and cleans well

Report a concern   October 1, 2017 — Rated 10 out of 10 by J.Z. Zerorez Jacksonville
What do you like about our products and services?

Professional staff. Water based. Dries clean.

Report a concern   October 1, 2017 — Rated 10 out of 10 by G.P. Zerorez Jacksonville
What do you like about our products and services?

I appreciate your professional approach to customer service and the environmentally safe approach to carpet cleaning.

Report a concern   October 1, 2017 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

Quick and good

Report a concern   October 1, 2017 — Rated 10 out of 10 by G.S. Zerorez Jacksonville
What do you like about our products and services?

This is the second time I've used zerorez and I like how the carpets are not soaking wet so you can see the quality of the cleaning instantly. I am very pleased with the results and the employee's that come out to do the job are fanominal. They are very professional and you feel like you are their only customer. This day and time I believe company's have forgotten how important customer service is and they just think a good product does all the work. Not zerorez!!! They know they have a great product but I beleive their customer service is FIRST! Thank you!!!

Report a concern   September 30, 2017 — Rated 10 out of 10 by J.P. Zerorez Jacksonville
What do you like about our products and services?

I feel like my carpet is clean and without residue. Professional staff.

Report a concern   September 30, 2017 — Rated 10 out of 10 by K.Y. Zerorez Jacksonville
What do you like about our products and services?

Robert did a great job cleaning our carpets and providing recommendations on what to do with the tougher, more worn areas of our carpet.

Great job Robert. Great job Zeroez.

Report a concern   September 30, 2017 — Rated 10 out of 10 by T.W. Zerorez Jacksonville
What do you like about our products and services?

How fast it dries!!

Report a concern   September 30, 2017 — Rated 10 out of 10 by S.L. Zerorez Jacksonville
What do you like about our products and services?

Your staff was friendly and conscientious about returning my home to its original condition. He also worked quickly and efficiently. I liked that the staff didn't break out a measuring tape and count for every square inch of my carpet and nickel and dime me until I couldn't afford to have my carpets cleaned. I also liked that he offered savings without a coupon.

Report a concern   September 29, 2017 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

Loved the fact that the products used were clean and green. No odors
no residue , no soap and not lots of water so everything stays wet for so long.
The tech that did my service was Colin, and he was so great! Explained everything, was very efficient, and so very nice. I would highly recommend Zerorex to anyone and give Colin very high marks.

Report a concern   September 29, 2017 — Rated 10 out of 10 by J.N. Zerorez Jacksonville
What do you like about our products and services?

My first experience with Zerorez was when I dripped blue paint on my carpet! I was panicked!! I gave Zerorez a call and, hearing my concern, they worked me into their schedule. A technician was at my home within an hour! He was very professional, knowledgeable and friendly. Thankfully he was able to remove every spot of paint. He also took the time to explain to me what I should do should I ever have this situation again.

I have used Zerorez to remove cat urine from a rug. Again, the technician was just as professional, knowledgeable and friendly as the last time. I also must mention the folks who take my phone calls, give me estimates and schedule my appointments. They too are just as professional, knowledgeable and friendly.

Thank you.......I will definitely recommend Zerorez to friends and family :)

Report a concern   September 29, 2017 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

The cleanliness of the carpet was outstanding,I was never able to het the stains out. Good job.

Report a concern   September 29, 2017 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

Great people and they did a great job! We did have an issue after it dried of white powder but they came out within 30 minutes of my call. They took care of it and now it looks great.

Thanks

Report a concern   September 29, 2017 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

Good job

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Very thorough in precleaning info, courteous technicians who answered all questions. Did an excellent job.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.T. Zerorez Jacksonville
What do you like about our products and services?

My carpets look almost new (12 year old carpet) and you cleaned my kitchen tile and grout...looks amazing...and this is 23 year old tile. I couldn't believe how good it looked.

Report a concern   September 28, 2017 — Rated 10 out of 10 by D.A. Zerorez Jacksonville
What do you like about our products and services?

Zerorez always gets my tile and grout looking like new!

Report a concern   September 28, 2017 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Clean, residue – free, no saturation, Attentive customer service

Report a concern   September 28, 2017 — Rated 10 out of 10 by A.R. Zerorez Jacksonville
What do you like about our products and services?

Mitch, the service technician was super and awesome. He answered all my questions before during and after cleaning my carpets and tiles. I would highly recommend this company to anyone and asks for Mitch as the technician. Highly recommend him for a pay raise!!

Report a concern   September 28, 2017 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

first time I've used zerorez, very happy with the results also Brad did a good job explaning how your product worked, he was very knowledgeable. I would recommend zerorez to my friends and family.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

Good job and good people. Relatives are arriving tonight for my mother's 90th birthday. All looks great.

Report a concern   September 28, 2017 — Rated 8 out of 10 by C.O. Zerorez Jacksonville
What could we do to improve?

Lower price, less white residue left behind.

Report a concern   September 28, 2017 — Rated 10 out of 10 by R.P. Zerorez Jacksonville
What do you like about our products and services?

Employees were knowledgeable, professional, and courteous. My carpet looks like new again.

Report a concern   September 27, 2017 — Rated 9 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

Courteous and professional

Report a concern   September 27, 2017 — Rated 10 out of 10 by C.F. Zerorez Jacksonville
What do you like about our products and services?

Carpets looks real nice. Technician efficient and professional.

Report a concern   September 27, 2017 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Fast, courteous, and great results both with carpet and tile cleaning.

Report a concern   September 27, 2017 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

Prompt response

Report a concern   September 27, 2017 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

The technician was super friendly and helpful in offering suggestions on cleaning services. He even managed to get a dark stain out that was in the carpet prior to my moving in. I will definitely be scheduling cleaning services when I'm ready to move again.

Report a concern   September 26, 2017 — Rated 10 out of 10 by E.R. Zerorez Jacksonville
What do you like about our products and services?

We had big black lines across our entire living room. We had our house painted and the painters taped brown paper on the carpet so they wouldn't track in. The glue from the tape would not come out even with our newly purchased carpet cleaner from Cosco. I thought we were going to have to buy new carpet.

Brad said he doubted it would come out after several cleaning attempts, but after getting on his hands and knees and scrubbing with your natural cleanser full strength a zillion times it ALL came out! We are thrilled and greatly appreciate his being so determined to help us.

My husband has a rare disease and is effected by fragrances but your natural lemon cleaner did not bother him.

We are very pleased with your service. Thank you!

Report a concern   September 26, 2017 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

The service reps arrived, put on shoe protectors and gave a estimated time of service. They were concerned about how good of a job we felt they did. They did an outstanding job! The carpet looks like brand new! Thank you.


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