Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28826 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Great

Report a concern   July 5, 2017 — Rated 10 out of 10 by C.K. Zerorez Jacksonville
What do you like about our products and services?

My carpets are clean when you leave
You don't try to sell me other services
My house smells clean

Report a concern   July 4, 2017 — Rated 10 out of 10 by S.J. Zerorez Jacksonville
What do you like about our products and services?

Easy to work with on setting up appointment time around busy schedules. Thank you.

Report a concern   July 4, 2017 — Rated 10 out of 10 by R.P. Zerorez Jacksonville
What do you like about our products and services?

Quality of the work is excellent. The gentleman who cleaned the carpets and tile floors was very knowledgeable and helpful.

Report a concern   July 4, 2017 — Rated 10 out of 10 by F.S. Zerorez Jacksonville
What do you like about our products and services?

Performance, Quality

Report a concern   July 4, 2017 — Rated 10 out of 10 by V.P. Zerorez Jacksonville
What do you like about our products and services?

My carpet has never been cleaner!.

My carpet was dirty from my 2 dogs who track dirt into house. I had a few particular areas that were very dirty. Zerorez came to clean. The tech was very personable & professional. He went right to work.
He took extra time on the very dirty areas.
To my surprise the spots are gone!
My carpet looks Great!

I will definitely recommend this company to others. I already have. The service was prompt, professional & personable. The product really cleans well without a lot of water left on carpet. The price was very reasonable. Excellent! I will definitely use Zerorez again. Thank you for an outstanding job!

Report a concern   July 3, 2017 — Rated 10 out of 10 by C.M.R. Zerorez Jacksonville
What do you like about our products and services?

So far my very old carpet looks new as a result of the cleaning.
Grout in kitchen looks amazing!

Report a concern   July 3, 2017 — Rated 10 out of 10 by C.A. Zerorez Jacksonville
What do you like about our products and services?

Good service and the technician arrived promptly as scheduled.

Report a concern   July 3, 2017 — Rated 10 out of 10 by K.T. Zerorez Jacksonville
What do you like about our products and services?

Dell did a fantastic job, Very nice and was just great.

Report a concern   July 3, 2017 — Rated 10 out of 10 by B.R. Zerorez Jacksonville
What do you like about our products and services?

My carpet looks and smells great!!!

Report a concern   July 2, 2017 — Rated 9 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

The person who came to clean the carpet was on time, was very professional and courteous. The carpet looks great.

Report a concern   July 2, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Prompt and did an amazing job in every area

Rugs
furniture
Tile/grout

All well done

Report a concern   July 2, 2017 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

Quick, polite, efficient service.

Report a concern   July 2, 2017 — Rated 10 out of 10 by N.W.G. Zerorez Jacksonville
What do you like about our products and services?

Great service.

Report a concern   July 2, 2017 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Brad did a great job! Floors look awesome! When I'm ready to do my carpet, I'll definitely contact you.

Report a concern   July 2, 2017 — Rated 8 out of 10 by D.P. Zerorez Jacksonville
What could we do to improve?

When it finally dried, several spots in the carpet were "crunchy" under foot. Not sure why, but makes me believe some areas are much cleaner than others. Also, when dry, high traffic areas were not as clean as they looked when damp. Now that I know I'll be more careful next time.

Report a concern   July 1, 2017 — Rated 10 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

The service was great. Our carpets looked like they were brand new when they finished. We had our entire house done and we will definitely use Zerorez again. Ben was great to work with and explained everything before he even started.

Report a concern   July 1, 2017 — Rated 10 out of 10 by G.K. Zerorez Jacksonville
What do you like about our products and services?

Very professional was more than willing to demonstrate other service I asked about the carpet looks fantastic will recommend to anyone who wants quality for the money they spend

Report a concern   July 1, 2017 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

The friendly staff

Report a concern   July 1, 2017 — Rated 10 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

efficient service
good cleaning result
professional attitude
no hidden costs

Report a concern   July 1, 2017 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

call prior to arrival, prompt arrival, courteous service

Report a concern   June 30, 2017 — Rated 10 out of 10 by D.A. Zerorez Jacksonville
What do you like about our products and services?

Attention to detail in work product. Quality of results. Professionalism of staff members. Reasonable price.

Report a concern   June 30, 2017 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

It made my carpet like new. Loved the citrus smell

Report a concern   June 30, 2017 — Rated 0 out of 10 by D.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

It appears the carpet was just gone over quickly in the high traffic areas, and the edges weren't done at all. Up against the baseboards were still dusty, obviously not cleaned. Upstairs where the dog used to sleep had that slight doggy smell from dog dander, the smell didn't change even a little bit, its as if the carpet wasn't cleaned at all. The carpets didn't appear any cleaner except the couple areas where food had been spilled, that was cleaned nicely but the rest is very disappointing

Report a concern   June 30, 2017 — Rated 10 out of 10 by J.F. Zerorez Jacksonville
What do you like about our products and services?

Everything about our Zerorez experience was great...from the ease of scheduling an appt, the getting a call 30 minnutes prior to their arrival to the service. The technician that came to our house, Robbie, looked over the areas that we needed cleaning, made recommendations, quoted a cost and then provided fast effient service.....

I had been using another company for over 2 years....but not any longer....its zerorez for us

Report a concern   June 30, 2017 — Rated 10 out of 10 by T.G. Zerorez Jacksonville
What do you like about our products and services?

Professional service and my carpets look great!

Report a concern   June 30, 2017 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

Professional and friendly personnel. Clean equipment and left no mess to clean up.

Report a concern   June 30, 2017 — Rated 10 out of 10 by K.T. Zerorez Jacksonville
What do you like about our products and services?

Nice tech and did a good job

Report a concern   June 30, 2017 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

The product and service I received was excellent. Robert did en excellent job at explaining what he was going to do before he did it and also gave me a detailed report of the things he saw after he completed the job.

Report a concern   June 29, 2017 — Rated 10 out of 10 by E.T. Zerorez Jacksonville
What do you like about our products and services?

Professional service, friendly staff and great service.


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