Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28825 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 14, 2017 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Professional technicians and less water & soap in the carpets

Report a concern   July 14, 2017 — Rated 3 out of 10 by D.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Initially the carpet cleaning looked great but as we moved into the house and looked in closets and at the edges of rooms, it doesn't appear these areas were vacuumed before being cleaned.

Report a concern   July 14, 2017 — Rated 10 out of 10 by J.F. Zerorez Jacksonville
What do you like about our products and services?

I like the cleaning process you use. Staff was on time. Able to remove basic strains without additional charge.

Report a concern   July 13, 2017 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Professionalism.

Report a concern   July 13, 2017 — Rated 10 out of 10 by H.T. Zerorez Jacksonville
What do you like about our products and services?

Especially satisfied with the young man who cleaned! He was thorough about his inspection and explanations of what he was going to put on the carpet for pets and normal cleaning. I have used Zerorez to clean my carpet for several years. I would recommend this company to my family and friends.

Thanks.

Name removed

Report a concern   July 13, 2017 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Awesome service!!!!!!!!!!
Carpet Robert was great very informative.
And did a great up sales job letting me know about cleaning my micro fiber sectional.
I will be scheduling this service end of July.
Thanks guy's for a AWESOME job.

Name removed
Jax.fl.

Report a concern   July 13, 2017 — Rated 0 out of 10 by T.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet, once dried, is worse in the dirty areas than it was before cleaning, including stains that showed up after the cleaning. Assuming the technician did the job correctly, the process did not work and made the carpet look much worse.

The technician spent aprox. 40 minutes actually doing the cleaning for 3 large rooms and one staircase.

Report a concern   July 13, 2017 — Rated 9 out of 10 by E.P. Zerorez Jacksonville
What do you like about our products and services?

Safe for kids and pets

Report a concern   July 13, 2017 — Rated 10 out of 10 by C.H.P. Zerorez Jacksonville
What do you like about our products and services?

Colin did a perfect job! Thank you.

Report a concern   July 13, 2017 — Rated 10 out of 10 by F.K. Zerorez Jacksonville
What do you like about our products and services?

I always appreciate it that Zerorez shows up on time and does a fabulous job!! I am a busy real estate broker and I always encourage sellers to choose Zerorez to clean their carpets prior to listing their home. Thanks for your very dependable service!

Report a concern   July 12, 2017 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Your technician, Zach! He did a great job, was very neat and careful and professional.
Great job in hiring him.

Report a concern   July 12, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

No chemicals, great service and reasonable prices!

Report a concern   July 12, 2017 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

When I needed a job within a short time they were there!... very professional job and wonderful technicians!

Report a concern   July 12, 2017 — Rated 10 out of 10 by M.B. Zerorez Jacksonville
What do you like about our products and services?

Technician was very nice and carpet cleaning turned out well.

Report a concern   July 12, 2017 — Rated 9 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Corey did an excellent job! Carpet looks Great!

Report a concern   July 12, 2017 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

Provided a great, quick and efficient tile & grout cleaning service. Brad was very friendly. Will definitely use again in the future.

Report a concern   July 12, 2017 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

Timely, good service, clean and efficient. Excellent product and end result

Report a concern   July 12, 2017 — Rated 10 out of 10 by P.N. Zerorez Jacksonville
What do you like about our products and services?

Your employees truly care about providing a quality service.

Report a concern   July 12, 2017 — Rated 8 out of 10 by N.M. Zerorez Jacksonville
What could we do to improve?

Ensure that stains are treated properly the first time.

Report a concern   July 12, 2017 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Your technician was very nice and called to see if he could come early which actually worked out much better for me. He came in and worked quickly and was very clean and made it as painless as possible for me

Report a concern   July 11, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Both products and quality of service has been great every time we have used your services and your techs are always friendly, professional and thorough. Thank you!

Report a concern   July 11, 2017 — Rated 4 out of 10 by K.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I SENT A RESPONSE EARLIER TO THIS QUESTION. i THOUGHT THE PRICE WOULD BE THE SAME AS LAST TIME WE USED YOUR SERVICE LAST YEAR!

Report a concern   July 11, 2017 — Rated 10 out of 10 by J.E. Zerorez Jacksonville
What do you like about our products and services?

Quick, friendly service. Awesome results.

Report a concern   July 11, 2017 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Very nice job. Our carpet looked and smelled great. Our serviceman was tremendous!

Report a concern   July 11, 2017 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

THE TECH (COLIN) WAS OUTSTANDING !! HE WAS VERY PROFESSIONAL. SHOWED US HOW ZERO REZ MAKES A BIG DIFFERENCE FROM OTHER CARPET CLEANERS. YOU ARE VERY LUCKY TO HAVE COLIN ON YOUR TEAM.

First name removed & MARY

Report a concern   July 11, 2017 — Rated 10 out of 10 by P.D. Zerorez Jacksonville
What do you like about our products and services?

Carpet cleaning lasts.

Report a concern   July 11, 2017 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Great service-Zerorez did exactly what they said they would do. Our carpet looks great!

Report a concern   July 10, 2017 — Rated 8 out of 10 by R.D. Zerorez Jacksonville
What could we do to improve?

1] make the promised call, prior to arriving at the customer's home.

2] wear the foot "booties" noted in your letter, during the cleaning process

3] try not to keep the front door/ main entrance wide open during the entire procedure

Report a concern   July 10, 2017 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

Quality of the cleaning

Report a concern   July 10, 2017 — Rated 9 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

did a much better job and easier than my renting a machine from home depot. Mitch was a nice guy. We have the same dry humor.


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