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based on 28850 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very professional and kept us informed of everything he was doing. Our floors turned out amazing.
Service Technician very respectful, gracious and kind. Explained all the procedures done on the carpet. I was very pleased how the carpet looks, since it's approximately 14 years old.
Rita Bearden
Quickness and smell
Overall a good experience. Technician was very nice. Only comaint is it took the carpet over 24 hours to dry
. That should not have been
Carpets look great.
Technician was knowledgeable and friendly.
A little better estimate of how long it would take the carpet to dry. We were told 8 to 10 hours but it was more like 12 to 14 hours. Also, it may have helped if we'd have been reminded to turn on the ceiling fans. We thought to do so a couple of hour after the cleaning was completed.
All in all we are "5 Star: happy with ZeroRes and with Andrew, the service tech who did the job.
We have been using ZeroRes on our rentals and on our personal residence for several years and plan to continue to do so.
Great job on the commercial facility.
My carpets look so much cleaner and feel much better. The technician was very friendly and also did a great job. I do not have anything bad to say about the job he did. It was great service.
Carpet looked and smelled goid when done. Technician was awesome and knowledgebase
Everything was very easy to set up. The person on the phone who scheduled my appointment and the person who cleaned my carpets were extremely friendly, professional, and good people. The carpet cleaning exceeded our expectations. We thought we would need to buy new carpets, but the cleaning made the carpets look new. Really happy with the service and the entire experience. It feels really nice to have clean carpets without the residue left behind.
The technicians are always professional and their work is spectacular. I particularly love that Zerorez uses products that are safe for my family.
Speed of carpet drying
Timely service and personable/professional technician. In addition price was very competitive.
good service at fair price
Technicians are genuinely determined to make the carpet look great, get out stubborn stains, etc.
Really loved the service from Ben. Did a great job explaining what he was doing and very professional.
Reagan is professional , excellent at his job and very polite. I do not get this great service with anyone else. He represents your company to the best of his ability!
Very professional service at the right price! Have had both carpet and tile/grout cleaning, both with very impressive results!
Very fast on schedule and/or getting back when I use the online service request. Friendly service from the customer service rep to the technician that comes out. Always try to save you money, and leaves your home smelling and looking amazing!!
Always good customer service and great results. Kevin was our technician. Couldn’t have been nicer.
I always recommend Zero Rez to everyone. You are the best carpet cleaning company I have ever used. I have been a customer for many years. This recent visit didn't turn out as I thought it would but I have talked to the office and they are taking care of the problem. Thank you Zero Rez
Absolutely amazing service, I have already recommended you to my family and friends. Zachery who cleaned the grout was very professional and enjoyable to talk to. He informed me of the process ZeroRez does compared to other companies and answered all my questions. Looking forward to dealing with y’all again.
The carpets came out great
The man who cleans the carpet explains what he is doing. He lets u go over the areas he’s cleaned to check it out to meet your expectation. No other company does this.
Very professional. Prompt timing. And great customer service!
Thank you!
Nice personnel who do a good job.
Brad was great! He cleaned our sectional and did a fabulous job!
On time in Friendly
The carpet looked very nice. Everyone I spoke with from the company was so professional. I do wish they had cleaned up the dirt they tracked in downstairs on our tile, which I normally wouldn’t care about but we had already had move out cleaning done, but other than that it was a great experience.