Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28884 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2020 — Rated 8 out of 10 by J.L. Zerorez Jacksonville
What could we do to improve?

Price was a little steeper than expected.

Report a concern   January 9, 2020 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Tech was awesome!

Report a concern   January 9, 2020 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Service technician showed up at the scheduled time and was very knowledgeable and efficient.

Report a concern   January 9, 2020 — Rated 10 out of 10 by Marian Flaschen Zerorez Jacksonville
What do you like about our products and services?

The carpets look great!!! Not one spot left.

Report a concern   January 9, 2020 — Rated 10 out of 10 by P.G. Zerorez Jacksonville
What do you like about our products and services?

On time, courteous, technician. Worked very hard.

Report a concern   January 9, 2020 — Rated 10 out of 10 by L.H. Zerorez Jacksonville
What do you like about our products and services?

The product worked miracles on my carpet.

Report a concern   January 9, 2020 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

The service people that come to the house are very friendly & knowledgeable. My carpets always come out looking fresh & brand new. I also like the disinfectant in the product that sanitizes but isn’t harmful to people or pets.

Report a concern   January 8, 2020 — Rated 10 out of 10 by Shelby Short Zerorez Jacksonville
What do you like about our products and services?

Tech was very professional and provided an awesome service. We will definitely use your company again. Thank you!

Report a concern   January 8, 2020 — Rated 10 out of 10 by F.M. Zerorez Jacksonville
What do you like about our products and services?

Great personnel and great cleaning services.

Report a concern   January 7, 2020 — Rated 10 out of 10 by Lisa Gielincki Zerorez Jacksonville
What do you like about our products and services?

We received excellent service from zerorez with regards to both customer service and quality of work, starting with our initial call.

Report a concern   January 6, 2020 — Rated 10 out of 10 by Marceil May Zerorez Jacksonville
What do you like about our products and services?

Our service provider Jaden was a delight. He was polite and personable. He did the job in an efficient and thorough manner. The price was competitive and we were satisfied with the results.

Report a concern   January 6, 2020 — Rated 10 out of 10 by K.F. Zerorez Jacksonville
What do you like about our products and services?

Friendly service, good price.

Report a concern   January 6, 2020 — Rated 10 out of 10 by Laura Gundaker Zerorez Jacksonville
What do you like about our products and services?

The representative from Zeroeez was very helpful.

Report a concern   January 5, 2020 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

The technician was knowledgeable and wonderful!

Report a concern   January 5, 2020 — Rated 8 out of 10 by C.S. Zerorez Jacksonville
What could we do to improve?

Military Discount. Even 10% is a nice jesture.

Report a concern   January 5, 2020 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Great communication and easy to get an appointment. I’ve been stood up by workmen from other companies before, but because of the reminder texts and emails, I knew they were coming!

Report a concern   January 5, 2020 — Rated 5 out of 10 by L.V. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Not by the fault of the technician that came out, but I was misquoted on the price of the cleaning of my sectional. When he arrived, he addressed it would be $100 more than what I was quoted for. I had explicitly explained on the phone while making the appointment that I had an L shaped sectional with a chaise lounger on one side. I also explained that we had a very small area of tile in our kitchen and both baths, reiterating the small square footage. She assured me that the areas would be measured upon arrival for the appointment, and made no mention of minimum square footage requirements. When the technician arrived and mentioned the increase of the couch, I declined the could service. He then measured all areas with tile and grout, and said that I did not meet the minimum square footage requirement, and would pay the minimum $129 regardless of the amount of service. I am not happy with the poor outline of pricing and quoting, the pre-treatment residue left in the corners of the area that were cleaned, and a large wet ring left on a sisal rug (where the round cleaning machine was left sitting while other materials were being put away). The technician was polite, arrived early, and did apologize for the pricing miscommunication.

Report a concern   January 5, 2020 — Rated 10 out of 10 by E.S. Zerorez Jacksonville
What do you like about our products and services?

Great service ! Very professional, quick , and knowledgeable staff.

Report a concern   January 4, 2020 — Rated 10 out of 10 by Coleen Noel Zerorez Jacksonville
What do you like about our products and services?

We have used Zerorez to clean our tile and grout twice and had our grout sealed once as well. They also cleaned all of our carpets the last time they were here. The difference is definitely noticeable - the floors look almost new again. We have had two different technicians and both were professional, friendly and respectful of our home. Highly recommend and will use them again!

Report a concern   January 4, 2020 — Rated 9 out of 10 by Julie Worthy Zerorez Jacksonville
What do you like about our products and services?

Super nice technician (Kevin?). Did a great job. Knowledgeable and super friendly.

Report a concern   January 4, 2020 — Rated 10 out of 10 by W.S. Zerorez Jacksonville
What do you like about our products and services?

Technician was great

Report a concern   January 4, 2020 — Rated 10 out of 10 by Brenda Johns Zerorez Jacksonville
What do you like about our products and services?

Quick Response professional and reasonable. Thank you

Report a concern   January 4, 2020 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Tech was on time , informative , efficient and did a great job on our area rugs

Report a concern   January 3, 2020 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Very professional and did a great job!

Report a concern   January 3, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Service was great and people who perform the service do a great job.

Report a concern   January 3, 2020 — Rated 10 out of 10 by Ron Harris Zerorez Jacksonville
What do you like about our products and services?

Quality, Responsive and Courteous Service.

Report a concern   January 2, 2020 — Rated 10 out of 10 by J.M.D. Zerorez Jacksonville
What do you like about our products and services?

They are always thorough and punctual, the technicians are always very nice and professional.

Report a concern   January 2, 2020 — Rated 3 out of 10 by C.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet looked good until it dried . All the areas that were treated cane back . Probably could have benefited from a little more attention to traffic and stained areas . Thanks

Report a concern   January 1, 2020 — Rated 10 out of 10 by Angie Barton Zerorez Jacksonville
What do you like about our products and services?

I have been using Zerorez for years because of multiple pets. It’s good for me, my pets and my carpets.

Report a concern   December 31, 2019 — Rated 10 out of 10 by F.M. Zerorez Jacksonville
What do you like about our products and services?

I already wrote a note


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