Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28884 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2020 — Rated 10 out of 10 by G.P. Zerorez Jacksonville
What do you like about our products and services?

Effectiveness, results, price and customer service!

Report a concern   January 15, 2020 — Rated 10 out of 10 by Cecile Roy Zerorez Jacksonville
What do you like about our products and services?

The technician was polite, friendly and efficient. My carpeting looks fabulous!!

Report a concern   January 15, 2020 — Rated 10 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

Service

Report a concern   January 15, 2020 — Rated 10 out of 10 by B.O. Zerorez Jacksonville
What do you like about our products and services?

How clean Zerorez gets all my floors

Report a concern   January 15, 2020 — Rated 10 out of 10 by E.R. Zerorez Jacksonville
What do you like about our products and services?

Matthew was extremely nice, a hard worker and did an excellent job on our old, filthy carpet! We couldn't be more pleased.

Report a concern   January 15, 2020 — Rated 10 out of 10 by Robert Sanders Zerorez Jacksonville
What do you like about our products and services?

For the second time using Zerorez we have been totally satisfied with their work. Their representative was professional and was able to change the service we had requested on the spot. Work was completed in a timely manner and to our total satisfaction. We had used another cleaning service previously and their charges were almost three times what Zerorez charged us. Will be using them again next year.

Report a concern   January 15, 2020 — Rated 10 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

Your service tech was great. He did a good job. Did not wast any time,very neat and helpful.

Report a concern   January 13, 2020 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Very professional and knew his job . Provided outstandding service.

Report a concern   January 13, 2020 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Great product and service

Report a concern   January 13, 2020 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

Our technician was very professional and quick. We will recommend to friends as well as schedule future appointments.

Report a concern   January 12, 2020 — Rated 10 out of 10 by Kathi Maness Zerorez Jacksonville
What do you like about our products and services?

It works. I’m amazed how clean and fresh ZeroRez leaves my floors.

Report a concern   January 12, 2020 — Rated 10 out of 10 by Tami Estberg Zerorez Jacksonville
What do you like about our products and services?

Great service in every aspect! Thank you!

Report a concern   January 12, 2020 — Rated 3 out of 10 by J.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

1. There was a big difference between the price quoted and the final price when the technician arrived. I was specific that there was cats in the apartment. The technician up charged me $40 per room to treat for cat smell. Why did the phone person not mention that. To me, this was bait and switch. Quote one price on the phone then try to up sell me more in person.The technician tried to sell me a sealer too. Price went from $400 to almost $1,000.

2. I was very specific about the apartment having vinyl plank flooring. I was assured that you could clean the vinyl plank flooring. The technician said that you could not and texted a picture to his boss who agreed. We wasted hour + time figuring this out.

3. The technician quoted me a price of $99 for the tile. After talking to his boss the price then changed to $129.

This was a waste of my time for being told they could do the job and could not. I was very specific about what I had and needed done. Untrained or incompetent people ate up time and money for not much in return.

Report a concern   January 12, 2020 — Rated 10 out of 10 by Lydia Cake Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   January 12, 2020 — Rated 10 out of 10 by Alice Baird Zerorez Jacksonville
What do you like about our products and services?

Brad the technician was fast and efficient - he took extra care with our couch and carpets - we loved the fresh citrus odor afterwards!

Report a concern   January 12, 2020 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional. Great job!

Report a concern   January 11, 2020 — Rated 8 out of 10 by S.M. Zerorez Jacksonville
What could we do to improve?

Technician missed some spots on our rug. Had to retreat them myself.

Report a concern   January 11, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

I have always used Zerorez and this time the technician was great

Report a concern   January 11, 2020 — Rated 10 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

Very professional and informative

Report a concern   January 11, 2020 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

I like that only steamy hot water is used except for the technician to spray spots. Our carpet comes out very clean every time.

Report a concern   January 11, 2020 — Rated 10 out of 10 by Billy Goff Zerorez Jacksonville
What do you like about our products and services?

Fast friendly quality service...

Report a concern   January 11, 2020 — Rated 10 out of 10 by D.G. Zerorez Jacksonville
What do you like about our products and services?

We had our carpets cleaned by Ammon from ZeroRez on Friday and he did an excellent job ! He was very thorough, courteous and efficient. He arrived right on time and was very careful with his equipment. We will definitely use ZeroRez again !

Report a concern   January 11, 2020 — Rated 10 out of 10 by P.S. Zerorez Jacksonville
What do you like about our products and services?

You offered to fix the sprinkler that you broke. Service was great - it got out the blood stains.

Report a concern   January 11, 2020 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Our technician was professional and did a great job.

Report a concern   January 11, 2020 — Rated 10 out of 10 by M.F. Zerorez Jacksonville
What do you like about our products and services?

Our service guy, Keith, was awesome!

Report a concern   January 10, 2020 — Rated 10 out of 10 by Richard Sturgill Zerorez Jacksonville
What do you like about our products and services?

Great Service and reasonably priced
Carpets look 100% better

Report a concern   January 10, 2020 — Rated 10 out of 10 by Eric Harmon Zerorez Jacksonville
What do you like about our products and services?

Everyone was nice and polite that I dealt with. The technician the came to our house was very knowledgeable and explained the process to us completely. Our overall experience was excellent and we would recommend Zerorez to everybody.

Report a concern   January 10, 2020 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Everything was amazing. Austin went above and beyond. I would highly recommend your services to anyone. I took pictures of the before and after and was amazed at the difference. I have shown everyone the pics. 10/10 service!

Report a concern   January 10, 2020 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

On time, friendly, clean and courteous. Great job.

Report a concern   January 10, 2020 — Rated 10 out of 10 by David Gaskins Zerorez Jacksonville
What do you like about our products and services?

The service was professional and the results were better than expected. After the kitchen tile cleaning, I got the whole house done. The difference was was incredible. Kevin was courteous, extremely knowledgeable and took pride in his work. The experience left me greatly satisfied and I would highly recommend Kevin and Zerorez.


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