Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28850 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2020 — Rated 10 out of 10 by Debbie Rogers Zerorez Jacksonville
What do you like about our products and services?

Quality service, quality results. On time, on point, quick, professional... Love these guys.

Report a concern   September 26, 2020 — Rated 10 out of 10 by R.Z. Zerorez Jacksonville
What do you like about our products and services?

Technician was very friendly and professional. He did a great job!

Report a concern   September 26, 2020 — Rated 10 out of 10 by T.D. Zerorez Jacksonville
What do you like about our products and services?

On time, honest and efficient.

Report a concern   September 26, 2020 — Rated 10 out of 10 by Brad Middle Zerorez Jacksonville
What do you like about our products and services?

Service tech was on time. Did a good job cleaned areas asked and was very polite.

Report a concern   September 26, 2020 — Rated 10 out of 10 by S.V. Zerorez Jacksonville
What do you like about our products and services?

Tech very friendly and did an amazing job. I am very pleased!

Report a concern   September 26, 2020 — Rated 10 out of 10 by K.K. Zerorez Jacksonville
What do you like about our products and services?

My carpet cleaning service was timely and efficient. The tech, Russell J., was excellent in providing quality work and explaining thoroughly how and why the Zerorez process is effective.
Russell is informative, friendly and eager to share his confidence in his job and his ability to get the carpet done to our satisfaction. For the size of the area cleaned, the cost was minimal and we are happy with the results. We will use Zerorez again in the future.

Report a concern   September 26, 2020 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

I have used Zerorez in the past, and I can honestly say that this technician did the best work . He was on time, polite, efficient and very thorough. I would defintely recommend both Zerorez and this young man. I am sorry I don not remember his name.

Report a concern   September 25, 2020 — Rated 8 out of 10 by C.H. Zerorez Jacksonville
What could we do to improve?

Great service

Report a concern   September 25, 2020 — Rated 10 out of 10 by W.M. Zerorez Jacksonville
What do you like about our products and services?

The work was done in a timely manner, and the 10 year old carpet looked like it was new again.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Dean Bartness Zerorez Jacksonville
What do you like about our products and services?

Kevin, our service tech, was both punctual and professional. The online appointment booking was easy and communication was good.

Report a concern   September 25, 2020 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

We had several oriental rugs that needed a thorough cleaning. Our service technician was Russell, who was extremely knowledgeable and professional. Russell worked with us to determine the safest and best way to have these rugs treated.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Paula Bedard Zerorez Jacksonville
What do you like about our products and services?

Very nice fellow who cleaned our carpet.

Report a concern   September 25, 2020 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

Professional friendly service

Report a concern   September 25, 2020 — Rated 10 out of 10 by Brittany Wilson Zerorez Jacksonville
What do you like about our products and services?

Best cleaning service ever! We used another company just a few months ago and it still looked horrible. Stains all over. It looks great now! Never will I ever use anther company.

Report a concern   September 25, 2020 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

The technician was very friendly and knowledgeable, and explained everything he was going to do.

Report a concern   September 25, 2020 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

We are repeat customers. Initial phone call very good. Tech showed up on time with confirmation call in advance. Very professional. Worked hard to get carpets clean.

Report a concern   September 25, 2020 — Rated 10 out of 10 by R.A. Zerorez Jacksonville
What do you like about our products and services?

Quality product and professional service

Report a concern   September 25, 2020 — Rated 10 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

Your technicians are always polite, on time and do a thorough job, after first going over what needs to be done with me. If there is ever an area that did not clean to my expectations, they have gladly redone the area with absolutely no hesitation or dispute. I use Zerorez for both my carpet cleaning and tile floors.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Matt Walker Zerorez Jacksonville
What do you like about our products and services?

Carpet came out great. Technician was professional and friendly.

Report a concern   September 25, 2020 — Rated 10 out of 10 by D.E. Zerorez Jacksonville
What do you like about our products and services?

Prompt and professional service. No chemical smell after carpets cleaned.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Mechelle and Bernard DeGeorge Zerorez Jacksonville
What do you like about our products and services?

Great service, always makes my tile look new, great employees and customer service. I love this company!

Report a concern   September 25, 2020 — Rated 10 out of 10 by M.K. Zerorez Jacksonville
What do you like about our products and services?

The finished product of my carpet cleaning and grout sealing looks great. Working with Russell was an amazing experience he was very kind, professional, and caring.

Report a concern   September 25, 2020 — Rated 10 out of 10 by M.K. Zerorez Jacksonville
What do you like about our products and services?

Russell is a very professional and knew what he was doing. Great tech. Would use zerorez again

Report a concern   September 25, 2020 — Rated 10 out of 10 by Derek Logue Zerorez Jacksonville
What do you like about our products and services?

Very nice guy who did the work, would for sure recommend !

Report a concern   September 25, 2020 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Polite service tech and easy scheduling

Report a concern   September 25, 2020 — Rated 10 out of 10 by Joseph Langone Zerorez Jacksonville
What do you like about our products and services?

Austin , the tech that cleaned my carpets was knowledgeable and very professional , he was on time and efficient at his job. The carpet and rugs turned out great and im very pleased with the outcome.

Report a concern   September 25, 2020 — Rated 8 out of 10 by M.J. Zerorez Jacksonville
What could we do to improve?

Reminding customers about vacuuming before carpet cleaning as people can be very busy in their everyday life and not paying attention to all the details in the emails sent. Offer bio treatment if they mentioned that they have a dog or a dog was present.

Report a concern   September 25, 2020 — Rated 10 out of 10 by B.A.W.B. Zerorez Jacksonville
What do you like about our products and services?

The gentleman was considerate, thorough, timely and polite. He did an excellent job!

Report a concern   September 24, 2020 — Rated 10 out of 10 by Kristin Mularkey Zerorez Jacksonville
What do you like about our products and services?

Quick and through

Report a concern   September 24, 2020 — Rated 6 out of 10 by M.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Paid extra for shower treatment and was not impressed whatsoever. The tile came out well, but guess I just didn’t expect residue to left on the floor, well because of the company name and all. I have heard good things, but don’t think I will use or recommend for the tile treatment. Especially the shower up-charge. That was literally money thrown away with no return


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