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based on 28850 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was great from the person I spoke to on the phone to the gentleman that came and cleaned! Everything turned out great!!
Extremely professional technicians. The products used are miracle workers on my rugs. My dog was very sick and the rugs were beyond pitiful with multiple stains. They look brand new now! So grateful. I was also concerned due to COVID and my underlying health condition. He wore a mask and was extremely clean and careful.
The technician was very personable and was happy to answer our questions. He was thorough in cleaning 4 bedroom carpets and was attentive to doing an excellent job.
Austin was very friendly and professional and did an awesome job!
Great service. Professional
The technician was on time and so very friendly! He did an amazing job! Our carpets and rugs looked brand new!!! I also loved that there wasn’t a strong chemical or artificial smell afterwards. It just smelled clean. I will absolutely be using you guys again in the future!
I was told by the Zero Rez sales person on the phone that if I upgrade to the pet treatment package that they could get up my pet stain I have on my carpet. The process did not clean it up and The total process was cheap, the guy came in and sprayed from a squirt bottle a chemical on my carpet and then just vacuumed it up. I think your company relies too much on chemicals two just mask odors, and that’s what they said removed the spot.
Jeff called and then arrived within the stated time frame.
He explained what he was going to do and then commenced to work.
He was polite and professional.
The completed job was to my satisfaction.
Quick and Thorough. Plus our representative was super pleasant.
We will be using you again for furniture soon.
Excellent job and Aamon did an outstanding job! Never would I have imagined my couch would come as clean as it did! Looks like a brand new couch.
Excellent service
Better scheduling would be a huge improvement. My appointment for area rug cleaning was between 1-4 with a call 15 minutes before tech would show up. At 3:45 and no call I contacted the office and was told the tech was running behind. He finally showed up around 4:30. Before the tech left my customers property I scheduled a leather cleaning that was set for 1pm with a call if he was going to be late, letting him know that I take care of multiple properties and would be about an hour from Dr Aiosa’s. I left my customers office at 11:30 to meet up with the tech at 1. A no show at the scheduled time I contacted the office at 1:30 and again was told that the tech was running late. He showed up around 3:30. My customers pay me hourly and if a sub doesn’t show up I don’t get paid. I lost 4 hours yesterday because of the lack of consideration on the schedulers part .So with this being said it appears that jobs are being over booked and there is no focus on the customers time. This was the first time we used you for a property as we are looking for a 2nd company to our Dr office quarterly. Unfortunately we will still be looking
excellent service, and very professional
My tech was very nice and professional. He left my rugs looking brand new
No problems.... so far.
We have used ZeroRez for the last 6 years for both carpet and rug cleaning. We always get both excellent service and excellent cleaning. Andrew G. was our technician this time and he was great. See you again in 20201!
I like that the technician call ahead, show up on time with nice uniform, shoe covers and mask, explain step by step and explain the process. Offer descaunts to upgrade to a better service and the carpet looks great again.
Clean, no odor, professional, timely, fast, family friendly, animal friendly, exceeds expectations
Best process, no detergents residue keeping carpets cleaned longer, competitive prices, best technicians who are knowledgeable, courteous and PROMPT! What's not to LOVE! I've already recommended ZeroRez to server people!
Excellent service, the tech was amazing!
The carpet looks and smells great. The employee was informative and did an exceptional job.
Everything is so nice and clean! Austin was very friendly and listened to me. The whole process was quick!
Kendall was professional did upswell without pressure.
Very courteous & prompt. Did an excellent job on the floors. Glad to hear about the service you provide.
the serviceman did a fantastic job! we will be using you again. Thanks Kim Koslowski
Nick was amazzzzzzzing answered all questions very professionally and very kind and knowledgeable I would recommend to anyone. Only thing is I wish it would dry quicker but you guys are amazing thank you and thank you nick:) happy holidays to all
The carpet smells clean afterwards and the tech was very polite and aimed to make sure everything was to our liking
Took extreme care in making sure my tile and carpet was very clean. Showed up on time and the price was very reasonable.
The booking process easy (even though I had to change my appt twice) and our tech Austin was great. My carpets look great!
The attendant was wonderful and very personable !!