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based on 28818 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. Good job neat and clean appearance and very knowledgeable
Eddie was great. Dude deserves a raise!
I had another company do it last year and it was significantly less! Over $500 to clean 2 couches is insane! The other company charged $175 for a couch and a rug and $100 for just the couch. We have vacation rentals and do this twice a year. First time hiring zerorez and was too expensive.
The technician was very nice and did a good job. We like that it doesn't take all day for the carpets to dry and he gave us booties to wear. We would use your service again when needed.
Quick and technicians were very informative
I’m not sure what you could do to improve. I’m just used to my carpets smelling good after they’ve been cleaned. Jake did an awesome job, and very professional and friendly and informative about the company. I love smell goods so that was the only thing I was missing from this first time experience.
You provide excellent service and make it right if there is any issue. I will you use again and again!
Good communication, on time and did a good job.
Convenient, professional and knowledgeable
Felton was wonderful and everything turned out great
Very professional, kind and knowledgeable technicians. Did a great job getting air ducts, hvac unit and dryer vent cleaned in a timely manner.
Company Customer Service is excellent and they stand behind their product.
The employee was really nice — the job was just not what I expected for the price. He did not lift up the cushions to clean in between so there was still dirt in between the cushions. He also cleaned the rug in less than 5 minutes so I’m not sure how clean it actually is. The stained area is lighter. Total time spent cleaning was 45 min max for a large couch, oversized recliner, and 8x10 rug. Given that I have to go back over it to get the parts that were missed, I would not recommend or use again (we’ve previously used zerorez a few times).
All good
No soap used. Kindness. Politeness, and Jake explain what he was going to be doing.
I just appreciate the nice clean look & smell of the carpet after you all have cleaned them
professionalism
Prompt arrival and work ethic. Both service people were very respectful of the house.
Great customer service. Will continue to use!
Timely and polite. Thank you!
1. Jake P your tech is very courteous and knowledgeable. He explains
every step of the process.
2. No odor cleaning materials.
3. The carpets looked very clean.
4. Most amazing was the grout cleaning. Very soiled tile and grout looked great after the process.
5. Jake did an excellent job.
Very professional and g
They were quick, reliable and provided a good service for a reasonable price.
Excellent service extremely professional knowledgeable and through.
Antonio was really nice
Quality work by a professional
Technician very informative and hard worker
Reminder call, technician called when on route. Arrived on time, went above & beyond to clean rug and furniture to our satisfaction. Courteous and professional.
Where to begin? The team that took care of cleaning my air ducts, dryer vent, and air handler, were very professional, but also very willing to answer every question I had. They were so respectful and made every endeavor to make sure the experience was excellent, and it was. I know my review is anecdotal, but based on my experience, I highly recommend them!
Very efficient and professional