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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that it is chemical-free. I’m highly allergic to many types of cleaners.
I also like the professional and courteous technicians that do the work.
Rep was very informative and very knowledgeable.
Outstanding customer service, great job, very pleased with the service, and would definitely recommend Zerorez to others.
The person who came to do the work was very professional - Anthony
The estimated time of arrival and completion were right on.
The estimated time of drying was also right on.
The price was exactly as advertised - no hidden charges.
The residue as stated was non-existent.
This was the first time we used this service and we were exceptionally pleased.
We highly recommend this service and will use them again!!!!
Tech very professional
Boston did a great job! The carpets look awesome!
I have used Zerorez for years and your technicians are ALWAYS top-notch. They are professional, friendly and always go above and beyond.
We appreciated the knowledgeable and helpful technician who did a great job.
Travis the gentleman you took care of our carpets, did nothing less than a superior job. He took the time to show us each issue explained in detail of what it was going to take to correct the issues. Thank you guys for having such a great staff!
The price quote I got over the phone was not accurate. When the service man arrived he measured the rooms and charged more for "over size" rooms. I do not recall this information being provided when I made the appointment although I told the person on the phone that the rooms were all empty. Felt like "bait and switch". It cost me about 35% more than the price quoted. In addition, I was quoted $99 for 3 rooms but I get an email ad EVERY DAY for $99 for 4 rooms. Very confusing.
I've used Zerorez many times before and never had them change the price after they get there.
Also, for some reason they cannot find any of my previous service in the records.
Other than the price issues, Edwin did a good job on the carpet.
For some/most Zerorez customers they would be very happy with the results. However with the pet urine odor issue I had and still have in my 700 sq ft apartment, the Zerorez process did not work. The first time the techs came out, my carpet stayed wet and/or damp for almost 48 hours. Zerorez sent out the technicians again yesterday trying to uphold their guarantee. I was able to run the air conditioner and put fans at the floor level this time when they finished their work. However, approximately 12 hours later my carpets feel dry; but, when I knelt down to check the dryness of the carpet, my knees were damp. This means the padding is still wet/damp. This will only exacerbate the problem as the odor wicks back up out of the padding into the carpet fibers as it dries. Mostly, I am disappointed to have spent $1,228.64, given up 12 hours of my time while the technicians were in my home and still smell pet urine. The techs did a maticulous and good job. Dustin is very knowledgeable and friendly. He worked very hard trying to alleviate the issue. Jordan, while still in training, also worked hard. I do not feel that the fact I can still smell urine; and now a musty smell in parts of the carpet that stayed wet too long, is their fault. I feel that Zerorez’s methods and expensive products ($75.00 per gallon) are not accurate as to what they are deemed to accomplish; or what is stated by the sales person who a customer speaks to on the phone. As to what Zerorez can do to make things right? I feel that only a 75% refund would make things as right as they can be. So in all essence,I am willing to pay to have had my carpets cleaned. Also, please keep in mind, while I live in a 700 sq ft apartment, over 80% of that is either hard floors or covered by furniture. With that said, there was very little actual carpet that had to be treated and cleaned.
Technician was prompt, professional and courteous! I didn't have residue left on my carpet after the cleaning and the smell was pleasant and did not smell like chemicals.
Very professional and super clean floors
I have liked the lack of chemicals and soap. Also the fact that you do get the carpet clean. your cleaners are always professional.
Sue Smith
Quick turnaround and it was amazing the stains that were removed. I would use them again.
Amazing service. Totally love the feel and smell of my clean carpet
Service has always been great. They arrive on time and I know what I am going to pay before the process begins. So many stains were taken out that I didn’t expect. Thought they were to old and set to remove.
Quality product, courteous employees
The second time was much better. Carpets are now clean and the service tech was very helpful
Very great
Great service will use again
No harm to the environment. True cleaning.
Good prices & wonderful customer service
Very knowledgeable and friendly technician
Excellent! The tech was very knowledgeable and friendly.
Love how clean my carpets are. Beautiful clean and soft.
Price was too much-
Range of expected price was $500 more than originally quoted-
Will not use services again
My carpets feel clean, they feel softer. I’ve used other companies and they feel hard and matter down after they are cleaned. Not with Zerorez!
Our guy who cleaned our carpet was excellent.
Speed of cleaning & no chemicals is very different than other companies.