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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech who came out was great! super personable friendly and professional. He did an amazing job! We had heavily stained carpets and they look new again! There was no chemical smells to worry about with our little ones and the carpets dried quickly.
The technician was friendly and answered any questions I had.The work was done in good time and fully accomplished.
Excellent customer service. Technician was highly professional and efficient.
Guarantee that they will complete the job . First round didn’t do the trick and they came back to make sure I was satisfied.
I really enjoy the deep thourough cleaning that was done. I also really enjoyed the speed and quickness that the whole procedure was done. I will definitely be using Zerorez again in the future.
Technician was very knowledgeable about process and explained things thoroughly.
Our representative Chris was friendly attentive and thorough
His arrival was right on time as well
This cleaning process was fast effective and dried pretty quickly Would recommend and will b÷ using again in the future
Fast and clean up stains good. Friendly people. On time.
Detailed pricing up front prior to services commencing
Your tech was great!! I called your office today to let you know one spot has reared it ugly head again and asked for a tech to come back to try and clean this area (which is very small) again. I was told that if spot remover is needed, there will be an additional charge.
It was my understanding that if the tech thought spot remover was needed, it would be applied prior to the initial cleaning.
Please advise. Thanks
Dalton was very helpful, one time and very polite/professional. We are annual return customers because of employees like Dalton and the good product they represent. We will continue to be recurring customers because of the quality results we see every time we use you guys.
Great Customer Service. Not as much water used as other companies. Drying time is faster.
I was greatly disappointed in this service that I had been looking forward to for months. I expected to be left with stain-free carpets that felt, at least close to new. What I ended up with was very similar to what I had before we had the service done. We had stains from our dogs, but when we asked if there was an additional service needed to get them out, our service provider used the black light to check and said it wouldn't be necessary. We are now a few weeks post-service and have found 2 of the old stains and one new one, even though we had Scotch-Guard put on our bedroom carpet. I feel like we wasted money, and I hope there is something that can be done to make me feel like we weren't cheated. My goal was to find a treatment that didn't have harsh chemicals, so you've been my first choice for a long time. However, I'm wondering if the chemicals may be necessary to achieve the result we are seeking.
fast and efficient..and it looks great!
Great customer service. However- the discount coupon I found for $20 off did not work and I was a little disappointed. There were no fine lines explaining conditions
The technician was friendly and courteous, informed me of what he felt my carpet needed, and left my carpets looking relatively stain-free.
Charge less for very small hallway.
I was happy with the service provided by the technician, Tristan, at Zerorez. He cleaned the carpet and foundation where we had removed the carpet. All floors were cleaned well, and he was very helpful and friendly.
No Chemicals!
No chemical residues left behind.
I like that there are no harsh chemicals & I like the employee who came to my home. He was very professional & courteous & worked hard, even going over a particular stain 3 times. The carpet looks much better now, but the proof will be in whether the soiled spots reappear in time.
Cleaner soiled area in high traffic spots
Fast friendly and affordable service.
The Technician was great he worked around two toddlers and me and he cleaned my carpet in my rooms and my carpet looks like new we love the service we received and the Technician was wonderful
This is my second time using Zerorez. They have just done an amazing job from calling in to set the appointment to the tech completing the job.
The tech went above and beyond with the level of service he provided.
Definitely will use again and recommend to family and friends.
No soaking carpets when you leave. Incredibly fast and punctual service. justin was awesome!
Technician arrived in a timely manner. He was friendly and polite.
Great service! Highly recommend.
Joe V did a fabulous job ... was honest, on time, quick and extremely thorough. Ask for him, he's very fair. The products he used were wonderful and took up all the pet mess (I had a sick puppy) . My white carpet looks like new again. THANKS, Joe !

Prompt, thorough, and friendly. Carpets look great