Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 26, 2019 — Rated 10 out of 10 by Jamie Armstrong Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very friendly and explained the options and costs very well. He performed the services in the time estimated and cleaned up any mess very well.

Report a concern   August 26, 2019 — Rated 8 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was wax residue that was not fully removed by the cleaning, and I was told that two techs would be sent out to clean the church sanctuary, and would tip chairs back to clean under them. This did not happen. Chairs were cleaned around as much as possible, but the job was not as thorough as we were told it would be.

Report a concern   August 26, 2019 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and very satisfactory job.

Report a concern   August 26, 2019 — Rated 10 out of 10 by A.A.P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always do a great job cleaning carpets.

Report a concern   August 26, 2019 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service and had several more options available for services that we can use next time.

Report a concern   August 26, 2019 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are very prompt and do an excellent job. My carpets look fantastic!

Report a concern   August 26, 2019 — Rated 10 out of 10 by Janet Henson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I live zerorez! Carpets are clean, feel clean, and price is reasonable!

Report a concern   August 26, 2019 — Rated 0 out of 10 by V.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Both service techs were great guys, but the duct cleaning service tech over charged $150 plus tax which I am waiting for a refund and the carpet cleaning was not successful and still has many dirty traffic areas.

Also, the phone sales staff person did not tell me when I questioned if the duct cleaning service was friction-based or chemical-based that there were both options available. They said it was friction-based and then tried to upsell me on the disinfectant service once they were on site; it felt like a bait and switch situation.

Report a concern   August 26, 2019 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left in carpet to attract more dirt.

Report a concern   August 26, 2019 — Rated 3 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid 700.00+ for 2 area rugs, cleaning of tile and sealing in 2 rooms.

My rugs were wet for three days, still smell, the tile that was supposed to have been cleaned still looks dirty in grout in both rooms I had treated, and I was not told when booking the appointment that the tile sealer had to “Cure” for 48 hours. My rugs were left outside to dry and I had to wrestle them back into the house all by myself.....I am very disappointed.

Report a concern   August 25, 2019 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician is friendly and explained in detail.

Report a concern   August 25, 2019 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I know when you leave, the carpet is clean. :)

Report a concern   August 25, 2019 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was very pleased with the work & the rates. Had a minor call-back issue that got resolved right away. Very pleased with over-all results!

Report a concern   August 25, 2019 — Rated 5 out of 10 by T.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I text you my issue(s). Thank you.

Report a concern   August 25, 2019 — Rated 10 out of 10 by Richard Dutro Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very convenient. Very little wait time. Job was completed quickly

Report a concern   August 25, 2019 — Rated 10 out of 10 by Jerry McElvoy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very professional and our carpet smells and looks like new

Report a concern   August 25, 2019 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly and detail orientated.

Report a concern   August 25, 2019 — Rated 10 out of 10 by Duane Sanner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are 99.9% happy with your carpet cleaning service! (Nobody is perfect!)

We have been anticipating using Zerorez for a number of months, and we finally made the decision to go ahead last week. We are completely satisfied with your service! We felt that the pricing was fair. Your technician, Lakeem, was very personable, knowledgeable, and very easy to converse with. He did a very good job in what we feel was a very short time! (We would like to use him again!)

Oh yes, your pricing was very reasonable!

Thanks for your service! Our carpet looks revitalized!...and clean!

Report a concern   August 25, 2019 — Rated 10 out of 10 by Kathy Simmons Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Same-day service, technician was a very Nice and respectful.

Report a concern   August 25, 2019 — Rated 10 out of 10 by L.D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff that took care of my needs and answered all my questions about the process.

Report a concern   August 25, 2019 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always clean and fresh smell.

Report a concern   August 25, 2019 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My husband was home when the technician came by to clean our carpet. He came by on time, was helpful in getting the sofa moved and cleaned the carpet in a good timeframe. Best of all, the carpet looks great!

Report a concern   August 25, 2019 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly worker

Report a concern   August 25, 2019 — Rated 10 out of 10 by Dorothy Torris Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What a wonderful group of people loved the job

Report a concern   August 24, 2019 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the politeness, friendliness and professional person you sent to my house.
I liked the job he did and his willingness to look again at stubborn spots I am pleased
with the results so far.

Report a concern   August 24, 2019 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bottom line - It works! Great customer service and prices are reasonable. Darwin is thorough and efficient. He takes pride in his work. He takes time to listen to the customer and review his work when he is finished.

Report a concern   August 24, 2019 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZeroRez transformed my carpet by simply using water and no chemicals. The technician was professional, knowledgeable & efficient.Thank You!

Report a concern   August 24, 2019 — Rated 10 out of 10 by Linda Fobbs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of products and services you use.

Report a concern   August 24, 2019 — Rated 10 out of 10 by Polly Weidenkopf Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for many years, always with excellent. The technicians are always very friendly and committed to doing an excellent job.

I recommend them if you want excellent service and a good price.

Report a concern   August 24, 2019 — Rated 10 out of 10 by Betty Gross Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they were on time and employees were very confindant


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