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based on 84637 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and very courteous. Products work well.
I know my carpet was in horrible condition, but I was willing to spend the $99 plus a $75 gallon of cleaner on it if the stains would have been lightened. I am amazed at how much brighter the carpet is, but the stains seemed to be getting lighter as they were being cleaned. So I invested $500 to treat the carpet still knowing and not expecting it to be perfect. I thought the stains would be less noticeable, however, when the carpet dried, the stains seemed to have spread out and become darker again. Also, there is now a definite straight line between a stained area and unstained area where an absorbent pad had been placed. Very strange since it was not that way before. It leads me to think more could be done to clean the carpet - especially for $500. I regret paying that much to have a carpet that basically looks just a tad better. Another few hundred and I could’ve had new carpet.
Dries quickly. Service is fine in about an hour. Technicians are friendly and on time.
Your Service Representative,,Sharod was outstanding. He was responsive, knowledgeable, efficient and very customer oriented. In addition, he educated me on his process and fulfilled his promise on the services. Excellent.
We reported a small issue with the first cleaning and Zerorez sent out someone the next day. He was kind and helpful and solved the problem.
I really like the flash products and the ultraviolet light that that you use for pet stains. It really showed up exactly where I thought the stains were. The service tech was very courteous and knowledgeable and explained everything in details.
Thanks again for your service!
Tyler did a fantastic job. As usual!
Fast friendly and on time
Your technician was very knowledgeable and helpful. So far carpet looks good.
Jeremy was very polite and friendly and did a wonderful job
Tech were great and it looks like the spots are finally gone!!
Timey, knowledgeable and professional.
Torrance did a outstanding job at my house. This young man came to my house with kindness in his heart and energy from his soul. Carpets look better when he left then when i moved in.
Awesome Experience!!
Techs were very professional and friendly.
It works like a champ, removas stains, cleans wonderfully .Your employees were the best in every way.Go thing I am retired or I would figure out a way to get them to work for me.Thank you again for your perfect SERVICE.
I love that there are no chemicals or residue on the carpet. Our tech was very knowledgeable, friendly and did a great job.
Disclaimer: I never give a perfect score. I believe that no matter how good a product or service is, there is always room for improvement.
Friendly, knowledgeable, thorough, phone call when tech was on his way, respectful of my home and furnishings, ability to schedule on short notice.
Eric did a fine job. Very nice Man.
Very helpful & knowledgeable tech. Trevor was very patient & did exactly what he said. The whole process was simple and exactly as presented when I called for the appt.
Tell people about the 10 fee before you get to their house.
My carpet still has damp spots, yet it was supposed to be dry in 4 to 6 hours.
Tech should have had a clean encapsulation brush machine. Bringing a dirty one in is gross. I made a comment about it and he brushed off my statement like it's not a big deal. You could see balls of hair/carpet fibers all balled up in between the brushes before he even started using it.
Great services and carpets look fantastic. The guy who did the carpets was very informative and very nice.
Good service as always
Excellent service, cordial workers, friendly.
The technician was very thorough and professional. The carpet dried quickly and looks great
It doesn't take days for my carpet to dry and it smells clean. I liked my technician that did the cleaning of my carpets! Very professional too.
Knowing that the carpets are not only clean but not offensive to our well being.
Explanations of what the technician could and couldn’t do was great. Only negative was the price for the best stain/odor remover. I was pleased with my final results and will see if the stains reappear.
Carpets so very clean! Thank you!
The specialist that cleaned the carpet was the best!
He was very professional and took his time to do such a beautiful job! Really appreciated the extra attention to detail and extra service.
Thank you very much sir!
Technicians very professional and do a very nice job in cleaning.
Awesome!
Great job!