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based on 85418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chavis was professional and very helpful.
No chemicals or fumes, fast and professional employees
Very professional and tech was very knowledgable.
Wonderful experience!
The technician was very friendly, courteous and knowledgeable. He did an excellent job and will request him next time I need cleaning.
William was professional, knowledgeable and kind. He did a fantastic job!!
Excellent service, good recommendations on extra service, prompt, and polite.
My carpets look amazing - spot removal was very effective!
The technician - Diamanté Langston was very professional.
Punctual service people who do good work
Technician explained everything and did not try to upsell me on everything like the last person did. I was pleased with the results and with the price.
This was the complete opposite of my experience with you all back in summer 2019.
One of the crew did not wear his mask over his nose. They were in and out in less than an hour and a half. And my carpets did not look clean at all. My husband took our carpet cleaner that we use for spot treatments, and did a portion of a room that you had cleaned - and it was still filthy. The dirty water tank was thick with dirt. My stairs don't look very clean at all.
The summer of 2019 - it was just one gentleman - super nice guy. I don't remember his name. He did a fabulous through job and my carpets stayed clean for months.
Last week's experience was very disappointing and a complete waste of money.
No chemicals. Nice young man did our carpets.
My carpets look new again after Zeroez is here. I like the way no residue from soap (or whatever else) is left in the carpet. I like the helpfulness of the Service Tech and the way I am not in the dark about what to expect on the invoice and the amount I am paying and what I am paying for. Thank you for a great job! (I have been in this house about six years and I have had your services at least three or four times.) Oh, I forgot to mention the pet stains and odor. Although I never like to spend extra money, it is well worth that extra.
The staff and the work performed were A-Plus.
Professional did a great job. Wore a mask
Thorough and professional personnel.
Not sure if the extra money for the extra treatments was really worth it.
efficient, clean, good price and good value.
Jaquan was very professional and thorough. He did a great job on the carpets.
I also really appreciated that you do not use chemicals to clean.
Fast, friendly and knowledgeable
Wonderful job. Professional staff.
Disappointing outcome this time around. Within 1-1/2 weeks, stains reappeared on carpet. :o(
That it is just water leaving no detergents or chemicals behind. I don't know how it did it, but my spotty carpet looks great!
I like the fact that you do not use harsh chemicals or soaps.
The carpet didn't look any different after the cleaning. I scheduled this cleaning to get some spots cleaned on the carpet in 2 rooms. I paid extra to have the spots treated and it's no better after the cleaning that it was before your company arrived. Neither of us could tell any difference in the way the carpets looked after paying to have them cleaned. The technician was very nice and I'm sure did his job the way he was trained but this process didn't work. Was truly a waste of money.
Wait I was wrong, I could tell that Zerorez had been there because after the truck left my house I now have oil stains on my driveway where the Zerorez truck was parked, these stains were not there prior Zerorez come to my house last Friday.
Besides spending $332.84 on carpet cleaning that didn't get clean, when was putting everything back in the rooms "I" broke a vase that cost me $200.05 to replace, now I'm out over five hundred dollars and my carpet looks exactly the same as it did before, such a waste of time and money.
thanks,
First name removed
Graat job
All our carpet stains were improved and they even came back out to make sure we were satisfied
Buck answered all of my questions on the process that he was about to do to my carpet and the time it would it would take for the carpet to dry. I will use zerorez again. As a matter of fact I will be calling in the next couple of months right before christmas. Thank You.
It's very prof and does a excellent job on the carpet cleaning
Friendly service and my carpets looked great!