Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 8, 2020 — Rated 10 out of 10 by Michelle Springfield Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Can do attitude, good customer service. Great job done on our last service call.

Report a concern   July 8, 2020 — Rated 10 out of 10 by Justin Cardin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service

Report a concern   July 8, 2020 — Rated 10 out of 10 by Sonal Ellison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your techs are very professional and informative.

Report a concern   July 8, 2020 — Rated 10 out of 10 by Sonal Ellison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was awesome!!!! Very professional.

Report a concern   July 8, 2020 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything is clean and fresh

Report a concern   July 8, 2020 — Rated 10 out of 10 by Tyler Short Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff and amazing results

Report a concern   July 8, 2020 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was very dirty and technicians got it clean again. Very satisfied!

Report a concern   July 7, 2020 — Rated 8 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Na

Report a concern   July 7, 2020 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He worked very hard, cleaned some very dirty carpets and they look great!

Report a concern   July 7, 2020 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quicken dependable service. Reasonable prices. Knowledgeable technicians

Report a concern   July 7, 2020 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, professional and excellent job.

Report a concern   July 7, 2020 — Rated 10 out of 10 by Jean Burk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have had them clean our carpets 2-3 times a year. They are professional and we are happy with their service.

Report a concern   July 7, 2020 — Rated 10 out of 10 by john josephson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, fast, worked well. I really liked the Tech that’s did the work. He was polite and professional and did a great job.

Report a concern   July 7, 2020 — Rated 10 out of 10 by Stacy Prince Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was awesome and so very polite and professional. He was thorough with the work and really seemed to care about his job. hats off to him!

Report a concern   July 7, 2020 — Rated 1 out of 10 by R.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There is still a large spot on the carpet, which was the primary reason we called. Your chemicals or your process did not remove it. Moreover, the service technician was a nice guy, but wore his mask under his nose which is poor training.

Report a concern   July 7, 2020 — Rated 10 out of 10 by Jeremy Dickson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floor is clean

Report a concern   July 7, 2020 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful Technician, great service, reasonable prices.

Report a concern   July 7, 2020 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Website didn't have option to choose exact service I needed. Example, I chose shower cleaning, and the tech upon arrival said that only covered floor tiles and that it was another $150 for the actual shower. Carpets look better but still show stains. At the end, noticed the invoice said three rooms for $99 each, I only have two rooms and am 100% certain I picked two rooms when selecting service. No idea why the invoice was changed.

Report a concern   July 6, 2020 — Rated 8 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Timeliness

Report a concern   July 6, 2020 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your product cleans thoroughly without damaging the carpet by soaking it. Your technicians are reliable, well-trained, and always courteous.

Report a concern   July 6, 2020 — Rated 5 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was great, the carpets were cleaned well and carpets felt soft to the touch.
However, many simple to remove spots and lightening of high traffic areas simply weren't well treated or removed in the Zerorez process. We paid considerably for extra spot treatment for a pet stained area and were pleased with effort made but still urine stains were visible. I later talked with friends that used the Zerorez service and they were also disappointed that the spot removal ability is lacking and simply cost too much for the results achieved. Sorry.

Report a concern   July 6, 2020 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service! Very friendly and helpful!

Report a concern   July 6, 2020 — Rated 10 out of 10 by Sheila Fowler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was very professional and I was well informed of your products and what to expect.

Report a concern   July 6, 2020 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ron returned my inquiry promptly and got us scheduled when we needed to get this done with minimal interference w/our tenants. Great job!

Report a concern   July 6, 2020 — Rated 10 out of 10 by Michael Laughlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results. Friendly competent and quick service from my technician, Jeff. Reviewed before & then thoroughly reviewed & explained everything after. Good price. Mike at 2716 Round Uo Trail, Little Elm

Report a concern   July 6, 2020 — Rated 10 out of 10 by Il Little Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy. was professional and courteous he wore his mask the entire time and in a COVID-19 era it was refreshing. Our carpet has never looked Better and my wife is so satisfied with the job. The old saying Happy Wife, Happy Life. Jeremy is truly a great asset to your company.

Sincerely,
Ilester Little

Report a concern   July 5, 2020 — Rated 9 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Technician's are thorough

Report a concern   July 5, 2020 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician Jeremy was great! He was timely and very professional. He was also very knowledgeable regarding the system. I was disappointed because I had just had my carpet stretched and the technique that was use made ripples in my carpet. Also from the tv advertising , it stated that the carpet would dry very quickly between 4 and 6 hrs. I got my carpet cleaned on Wednesday July 1,2020 and today Sunday July 5, 2020 my carpet is still wet! I have not seen
any difference between your company and the regular carpet cleaning that is out there. One thing to do is to restretch my carpet. thank you Mrs. Last name removed

Report a concern   July 5, 2020 — Rated 9 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service, good outcome

Report a concern   July 5, 2020 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well you do a good job at cleaning, but I have several companies I use depending on what deals they have.


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