Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85418 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 6, 2020 — Rated 6 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician said I had animal stains. No stains but showed up under special light. Last animal died April 2010. Carpet installed November 2010. Zerorez has cleaned before with no mention of stains/light up spots.

Stain found in office under desk chair mat that your spot cleaner and regular cleaning just "could not remove." After Zerorez left, I sprayed Spot Shot and blotted up. Darkest place took two times but came up.

So much for my carpet cleaning.

Report a concern   November 6, 2020 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Todd our technician was great!!

Report a concern   November 6, 2020 — Rated 10 out of 10 by R.R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech did a good job. He was also friendly.

Report a concern   November 6, 2020 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough cleaning. Very quick. Carpet looks brand new. Thank you!

Report a concern   November 6, 2020 — Rated 9 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was thorough and the workers appeared to be vested in getting it right

Report a concern   November 6, 2020 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Good

Report a concern   November 6, 2020 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that my carpets are clean!!! It takes about 32 hours before it's dry with the ceiling fans running. The cat hair comes up with the service that doesn't come up with all the vacuuming that I try to do. The young man did a good job.

Report a concern   November 5, 2020 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient, professional service with good results

Report a concern   November 5, 2020 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was on-time. thorough, and did a great cleaning job. Pete

Report a concern   November 5, 2020 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came out for our re-visit was great! Our carpets look great. Thank you for the re-visit. I will always use Zero-Rez.

Report a concern   November 5, 2020 — Rated 8 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

The entire process was simple, but your pricing is a bit high. The technician was awesome, very friendly and very efficient. After finishing, the carpets looked very good. Only your pricing kept you from earning a 10.

Report a concern   November 5, 2020 — Rated 10 out of 10 by Teresa Farrington Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very polite and professional. He did an excellent job cleaning my carpets.

Report a concern   November 5, 2020 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process is clean and works extremely well!

Report a concern   November 5, 2020 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician! Also like no chemicals used.

Report a concern   November 5, 2020 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great customer service and very clean carpets

Report a concern   November 5, 2020 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything. Mario our cleaning carpet technician was awesome. He was super nice and very professional & courteous. Our carpets look brand new (in fact, they are at least 10 years old). He suggested and we added the protectant on the carpet. If I could give Mario a 100%, I would.

Report a concern   November 5, 2020 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician worked very, very hard to effectively clean our heavily soiled carpet. We are quite pleased with the results.

Report a concern   November 5, 2020 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, capable service, good results

Report a concern   November 5, 2020 — Rated 0 out of 10 by C.J.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Inability to remove stains.

Report a concern   November 5, 2020 — Rated 8 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was pleased with the last technician. He got right to work with only small upsale speach.
Techs before took so much time measuring and trying to upsale me which was irritating.

Report a concern   November 5, 2020 — Rated 0 out of 10 by M.C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had to reschedule for My tile to be cleaned again. This was a great inconvenience since we had to move the washer and dryer out of the laundry room which was being cleaned. Now we have to go almost 1 week with out a washer and dryer until the service can some back to clean. I also took off work for both services. This was the biggest disappointment.

I did recommend your company the first time, but now I’m uncertain.

Report a concern   November 5, 2020 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning Man was so nice and personable-

Report a concern   November 5, 2020 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service agent was courteous, polite, concerned and thorough.

Report a concern   November 5, 2020 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very profesional and courteous work. Quick and friendly service and carpets look great

Report a concern   November 4, 2020 — Rated 10 out of 10 by Nora Cortes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was excellent!! Left my carpet looking brand new!!

Report a concern   November 4, 2020 — Rated 10 out of 10 by Elaine Kolb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, efficient, professional and my furniture looks great! Affordable and the technician that cleaned my furniture was wonderful!

Report a concern   November 4, 2020 — Rated 10 out of 10 by R.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez arrived on time, the technician discussed our expectations the he described his plan to clean our carpets. The results are great and our carpet has never looked better.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Michelle Horan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

John and I thought that yall did a awesome job. The carpets look like new. Thank you!

Report a concern   November 4, 2020 — Rated 10 out of 10 by Jeanne Black Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Being on time to the appointment and the product really works! No smell And a great gentleman Doing the work-

Report a concern   November 4, 2020 — Rated 10 out of 10 by Mark Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Both technicians were very professional. They spot cleaned to remove soiled areas first, then steam cleaned the carpets to like new condition. Zerorez is definitely top notch and I’d highly recommend them for future customers.


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