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based on 85418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man your carpet Tech very professional. Very knowledgeable about the company and the product..
Punctual and professional. Carpet looks good. Evan was super nice and knowledgeable.
Great tech that came out. He was a professional and knew his business..
SCHEDULING PROCESS NEEDS WORK. WAS TOLD 4PM, THEN YOU CALLED AND SAID COULD DO EARLIER, CALLED YOU BACK, SPOT WAS TAKEN, THEN RECEIVED TXT (11:45AM) TECH WAS ON WAY TO JOB, WENT TO JOB SITE, WAITED AN HOUR, CALLED & WAS TOLD, NO WAS STILL TO BE AT 4PM ( I TOLD PERSON ON PHONE NOT TO TXT, BUT CALL ME ON PHONE, 1.5 HOURS LATER (2PM) RECEIVED TXT TECH ON WAY IN 45MIN, TECH WAS LATE, CALLED IN AGAIN TO GET STATUS, TOLD ANOTHER 30 MIN.
ESSENTIALLY YOU HAD ME GOING BACK AND FORTH TO JOB SITE FOR NOTHING. WASTED 3/4 OF MY DAY, MY BILLABLE RATE IS $75HR, ESSENTIALLY COST ME $750 TO CLEAN 1000FT² OF CARPET.
THANKS FOR BENDING ME OVER - TECH WAS VERY NICE AND CAPABLE, UNFORTUNATELY YOUR STACKING OF APPOINTMENTS AND DISPATCHING INEPTNESS RUINED THE EXPERIENCE. NO MORE SOUP FOR YOU
Knowledgeable, thorough, considerate and friendly technicians. It’s nice to have a technician who knows what he’s doing, does a good and doesn’t act like it’s a burden to be here. I’ve used your service and I plan on using it again.
Thank You
Clint
Professional & extremely helpful & polite.
Nick was awesome! He was extremely thorough throughout the house. He’s a very pleasant young man and a hard worker. Nick is a great asset to your company!
Technician Jeff was very courteous and tidy with the equipment in our home! Did a great job with the kitchen countertops all our bathroom tile and grout to restore back the condition as a new look! Doing the carpets this week!! Highly recommend Zerorez as a Top choice!
Very thorough job. It was quick & easy. And the carpets looked great! Willie was
very professional and helpful!
The young man was very professional,energetic and concerned about doing a great job , which he did do ! for us at 950 Englenook Ct on 10-09-20 friday . Great employee for your company. Thank you
Jose was great, tile floors looks like new!
Carpet looks great; good people.
service well done.
Very professional and great service
Michael was awesome!!
Torrence did a terrific job cleaning our carpets, great job and great friendly attitude. Would definately use you guys again!
Carpets came out great! My technician was very nice.
Have been trying, several times, to settle a dispute. Told several times that someone in authority would call me. Still waiting!
Interested in a reply.
Missed quite a few spots up against the wall that we noticed after he left
Charles the tech was amazing. So friendly and efficient. We have 2 dogs and 2 cats and a 6 year old, so our carpets take a beating. After only 2 hours they looked ans smelled like new ( no harsh chemicals!!) and saved us thousands by giving us more life for the carpets. Thank you Zerorez!!
Great Job, our serviceman was very friendly and professional!!
The technician was very quick and knowledgeable.
Cesar showed up on time, and did an amazing job! He was very informative and made sure I was completely happy before he left.
The employees are very respectful and knowledgeable. They get out what I think are permanent stains and the carpet is dry in just a few hours. The entire house smells so fresh and I don’t wake with the stuffy nose that I get from the dust and allergies that build up in the carpet.
Air ducts cleaning was very professionally done.
Excellante service.
Easy to book an appointment. Reasonable prices. Responsible technician. Good service!
My carpet shows every where the rug cleaner was. There are lines all over the carpet after it dried. Have used your service for years and never had this result before. Seems like they have raked the carpet before. It has been a few years since I have had our carpet cleaned because they have had our street torn up for two years with projects.
Several spots did not come clean and they have always come out before. Just not the same results we have had in the past. Not sure if your product has changed since we last used your company, but not the same results.
Your rep that came out was amazing.
William did a great job explaining everything he was going to do and the cost associated with it! The carpets look great and smell nice.