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based on 85418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was way too expensive. From my initial phone call I understood the pet service was a one time charge. Not per room. Ridiculous price!
Fabian was courteous and prompt and did a fantastic job on carpets and tile cleaning
Your tech was very professional and hard working. He did a fantastic job on our "old" carpet!
He was very courteous and truly an asset to your Zerorez company.
Easy to use. Great service. Great work. Thanks!
Used them on previous occasions
We were happy with the work and with the technician. Our only complaint was that we were unable to get through on the phone when we had questions, and no one responded to our voicemail. We mentioned this in the message section when we made our online appointment but still no one responded.
Service was awesome; Darwin was an excellent technician. Product is delivered as promised. Our couch and chair are incredibly clean and fresh
No harsh chemicals.
All aspects
Hi! Our carpets look great! We can visibly see a difference, especially in the living room. There is a crunchy feeling to them like something was left behind on them after they dried(that may be normal). The one suggestion that I have is to be more transparent about the cost. I called to specifically ask about extra charges. Although I was told about the extra fee for pet cleaning, I wasn't told that, if I have pets, I pretty much going to HAVE to get the pet treatment because your cleaning will just make the pet stains worse. Pet cleaning costs two thirds as much as a regular cleaning. I think being up front about the pricing by maybe having a pet owner price and a non-pet owner price.
Very professional, had great tips and information to maintain clean carpets between cleanings and did a fantastic job.
There is nothing specific I can say I like about the product. The technician was able to get up the spots.
Very thorough cleaning of my carpet and tile areas.
The technician was knowledgeable, pleasant, and very careful in using the equipment in our house.
Professional, friendly and timely. William was great to work with.
Great service and always great results. Technician is friendly, knowledgeable, and fast!
Excellent job, friendly service, no mess or too wet carpets. Arrived as promised. I would use Zerorez again and recommend to friends
The man that did my carpets did a great job. Very happy with his work. My carpets are old and he made them looks great. Thanks again for a great job.
Fast, easy, great results! A very good value as well!
High quality service...very professional.
Fabian M did such a good job on my dinning room a few days ago that I had him come back to do the rest of my rooms. Excellent job! My floors look new!!
Fabian M is excellent at cleaning my stained concrete floors. I had a buildup of pet urine that my sneaky Chihuahua kept going back too and repeating the crime! Fabian made my floor look like new! They are beautiful now!
WE are very pleased with the service. The technician was very detailed and was very thorough.
Tay was great!
Jeremy did an amazing job. Excellent and friendly service. It was a pleasure to have him do our carpet.
The cleaning process was great, however the scheduling could of been better.
Your website ordering was a bit confusing. So I called to schedule an appointment instead and told the receptionist I needed 5 rooms to be cleaned. The guys that show up at our house say we ordered only 3 rooms, when I clearly ordered 5. In the end, it all got resolved but I just think scheduling shouldn't be this complicated.
Each time my carpet has been cleaned by a courteous and hard working tech, who does his best to do a good job for me. I am very pleased with the Zerorez cleaning process. I have never had dirt reappear after a few weeks. The process truly removes the dirt.
No chemicals and very timely
Everything! Courtesy from service guy and being on time.
Just too expensive. I have only one room of carpet, a bedroom, that needs cleaning but I had to pay for three. Plus I had the animal treatment which was $60, an ridiculous amount of money for a bedroom that is largely covered by a bed. My $99 special cost me $220!!!