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based on 83887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I asked them to do a stain test first and if they could not get the stain out to let my husband know We were even willing to pay extra to have the stains removed if possible if not then we probably would not proceed. I had to leave and apparently after the stain test they could not get the stains out They spoke to my daughter instead of me or my husband and went ahead and did The service. When I arrived home the carpets did not look cleaner actually they looked dingy. Also the stains seemed worse. I was so upset that I waited to cal and do this survey. I am not sure what can be done to to rectify this situation. I have heard great things about this company and I was so very disappointed
Thank you
Name removed
The person who did the job was competent, polite, and approached additional sales adeptly/
He finished the job in a reasonable time.
I should have looked at my sofa and asked him some questions about some of the spots that did not come out. Dawn dishwasher soap was gently to one stain and I was able to make it less visible.
Left our home smelling fresh and clean. They were efficient and timely in their work.
Carpet was a mess and they did the best possible job
It’s clean without chemicals
Clean well and dry wuickly
My tech was awesome. My carpets are beautiful again.
It was fast and affordable
We are always so satisfied after Zerorez treats/cleans our carpets! The technicians are always polite and make our floors look so much better!
Smelled delicious. Technician was thorough, on time, and kind, and asked me to look over his work to make sure I was satisfied.
Tech was on time. We discussed what rooms and areas where to be cleaned before the job began. The carpet looked and smelled great. The tech was respectful and knowledgeable. When he completed the job he discussed the “problem” spots with me.
Everything!
The technician that came to our home was professional and kind. He did what he came to do.
Customer service
My tile cleaning was the best I’ve had will definitely be back and the customer service was great!
You were right on time and my clients loved the carpets. Thank you so much Barbara Womack CMT Realty
Great job with great service!
Wonderful experience with Torrance!!!
Great job....great guy!!!
RjB
Everything. Personal; professional & great job. Only company I use. Technician was awesome.
No chemicals
Professional and use nontoxic products. Very knowledgeable technician.
Jacob was very friendly and explained everything he would do. I am happy with the service for the price.
Mark the technician was knowledgeable, professional, pleasant, and very confident and competent in cleaning. Had a great attitude and he did a great job! We will definitely be a repeat customer!
Jeremy did an excellent job of cleaning my two area rugs. Thank you to Jeremy!!
Everything. Knowledge, polite, honest
No chemicals used, carpet stays clean for a long time. Customer service is always first class.
Wife said front room isn’t clean. Still smells dirty. Like they rushed through that room.
Quick and thorough service...
Service from Jacob and well the carpets looked and smelled after being cleaned.
The gentleman who came out to service our carpet was very professional and informative. We are absolutely pleased with the quality and price. We will definitely use you guys again.